FAQ
DOCLINE -- Reviewing "Retired Unfilled" Requests

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The number of requests retired unfilled will appear in a message on your Home Page. (Message text: "# DOCLINE Requests were retired unfilled.")

To review requests that were retired unfilled:

• Select the "Retired Unfilled" message on your Home Page.
• To view a request, select the request number in the column labeled Request#.
• To view the routing history of a request, select the DOCLINE Action in the "Action" column.
• Click the "Return" button at the bottom of the screen to return to the list.
• To clear ALL items from the "Retired Unfilled" message notification on your Home Page, click the "Reviewed" button at the bottom of the screen.
• To maintain the list of messages after you have read them, do not click "Reviewed." Use the DOCLINE menu bar at the top of the screen to select another DOCLINE function or to return to the Home Page.
• To Resubmit a retired unfilled request, click on the number or red arrow under the Resubmit column.

If you have not cleared them, the requests you have reviewed will continue to be available from the Home Page until they are archived. New requests will be added to the list. A request will be removed from the list after 40 calendar days.

Note: All retired unfilled requests remain available from the Status/Cancel function for 40 calendar days. To retrieve messages:

• Go to "Requests" and choose "Status/Cancel."
• Set the search limits to: "DOCLINE," "Borrow," "Retired."
• Change the "Begin" and "End" values as appropriate. In the current DOCLINE release, the drop-down menu allows you to select a maximum of 40 calendar days.
• Select the "Go" button on the far right-hand side of the screen.

Related Questions:

DOCLINE Requests questions

DOCLINE questions

Getting Articles, Borrowing Books

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http://www.nlm.nih.gov/services/doc_retired_unfilled.html

Last updated: 02 July 2004
First published: 27 September 2001
Metadata| Permanence level: Permanence Not Guaranteed