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Architectural and Transportation Barriers Compliance Board (ACCESS
Board)
Architectural and Transportation Barriers Compliance Board (ACCESS Board)
1331 F St., NW, Suite 1000
Washington, DC 20004-1111
202-272-0080
Toll free: 1-800-872-2253
TDD: 202-272-0082; TDD/TTY toll free: 1-800-993-2822
Fax: 202-272-5447
E-mail: info@access-board.gov
Web site: www.access-board.gov
Centers for Disease Control and Prevention
CDC National STD and AIDS Hotline
Centers for Disease Control and Prevention
CDC National STD Hotline: 1-800-227-8922
Toll free: 1-800-342-AIDS (2437) (24 hrs.)
Toll free: 1-800-344-SIDA (7432) (for Spanish speaking)
TDD toll free: 1-800-243-7889 (for Deaf and hard of hearing callers)
Web site: www.cdcnpin.org
General Inquiries
Centers for Disease Control and Prevention
1600 Clifton Rd.
Atlanta, GA 30333
Toll free: 1-800-311-3435
Web site: www.cdc.gov
www.cdc.gov/spanish (Spanish)
Commodity Futures Trading Commission (CFTC)
Commodity Futures Trading Commission (CFTC)
Office of Public Affairs
Lafayette Center
1155 21st St., NW
Washington, DC 20581
202-418-5080
Fax: 202-418-5525
E-mail: oea@ftc.gov
Web site: www.cftc.gov
Also, see CFTC Consumer Alerts/Advisories under "Customer Protection" on the
CFTC web homepage at www.cftc.gov.
 Consumer Product Safety Commission
(CPSC)
Consumer Product Safety Commission (CPSC)
Washington, DC 20207
Toll free: 1-800-638-CPSC (2772) (Product Safety Hotline)
TDD toll free: 1-800-638-8270
Fax: on demand: 301-504-0051
E-mail: info@cpsc.gov
Web site: www.cpsc.gov
CPSC oversees the safety of over 15,000 kinds of consumer products, including toys and nursery equipment, appliances, sports,
yard and playground equipment, furniture, clothing, computers, and fireworks. It announces about 250 recalls a year of
potentially unsafe products. To get information on product recalls or report a hazardous product or product-related injury,
call CPSC's hotline (Spanish-speaking staff available), visit its web site, or send an e-mail. To order free publications,
visit the web site or write to the address above, Attention: Publications Request.
Department of Agriculture
(USDA)
Public Affairs
Animal and Plant Health Inspection Service
Department of Agriculture (USDA)
4700 River Rd., Unit 51
Riverdale, MD 20737
301-734-7799
Fax: 301-734-5221
Web site: www.aphis.usda.gov
Center for Nutrition Policy and Promotion
Department of Agriculture (USDA)
3101 Park Center Dr., Room 1034
Alexandria, VA 22302-1594
703-305-7600
Fax: 703-305-3400
E-mail: info@cnpp.usda.gov
Web site: www.cnpp.usda.gov
Cooperative State Research, Education, and Extension Service
U. S. Department of Agriculture
1400 Independence Ave., SW
Washington, DC 20250-2215
202-720-4651
Fax: 202-690-0289
Web site: www.reeusda.gov
Or consult county government listings in your local telephone directory for the number of your local Cooperative Extension
office.
Meat and Poultry Hotline
Department of Agriculture (USDA)
1400 Independence Ave., SW, Room 2925 South
Washington, DC 20250
Washington D.C. area: 301-504-6316
Toll free: 1-800-535-4555
TDD/TTY 1-800-256-7072
Web site: www.fsis.usda.gov
Office of Communications
Department of Agriculture (USDA)
1400 Independence Ave., SW, Room 506-A
Washington, DC 20250
202-720-2791
Department of Commerce
Bureau of the Census
Department of Commerce
Customer Services
Washington, DC 20233
301-763-INFO (4636)
Fax: 301-457-4714
E-mail: webmaster@census.gov
Web site: www.census.gov
National Institute of Standards
Metric Program
Department of Commerce
100 Bureau Dr., Mail Stop 2000
Gaithersburg, MD 20899-2000
301-975-3690
Fax: 301-948-1416
E-mail: metric_prg.@nist.gov
Web site: www.nist.gov/metric
The metric program educates the public and offers free resources to facilitate greater awareness and understanding of the
metric system of measurement.
Office of Weights and Measures
National Institute of Standards and Technology
Department of Commerce
Room 223, Bldg. 820
Gaithersburg, MD 20899
301-975-4004
Fax: 301-926-0647
E-mail: owm@nist.gov
Web site: www.nist.gov/owm
The Office of Weights and Measures of the National Institute of Standards and Technology promotes uniformity in U.S. weights
and measures laws, regulations, and standards to achieve equity between buyers and sellers in the marketplace.
Seafood Inspection Program
National Oceanic and Atmospheric Administration
Department of Commerce
1315 East-West Hwy., F/SI
Room 10842
Silver Spring, MD 20910
301-713-2355
Toll free: 1-800-422-2750
Fax: 301-713-1081
Web site: seafood.nmfs.noaa.gov
The National Oceanic and Atmospheric Administration (NOAA) oversees fisheries management in the United States, and through
the 1946 Agricultural Marketing Act, provides a voluntary inspection service to the industry. The NOAA Seafood Inspection
Program offers a variety of professional inspection services which assure compliance with all applicable food regulations. In
addition, product quality evaluation, grading, and certification services on a product lot basis are also provided. Benefits
include the ability to apply official marks, such as the U.S. Grade A, Processed Under Federal Inspection (PUFI) and Lot
Inspection. These services can be provided nationwide, in U.S. territories, and in foreign countries. All types of
establishments such as vessels, processing plants, and retail facilities may receive these services.
United States Patent and Trademark Office
Department of Commerce
Patents: Commissioner for Patents ( 20231)
Trademarks: 2900 Crystal Dr. (22202)
Arlington, VA 22202
703-308-4357
Toll free: 1-800-786-9199
TDD/TTY: 703-305-7785
Fax: 703-308-5258
Web site: www.uspto.gov/
Department of Defense
National Committee for Employer Support of the Guard and Reserve
Department of Defense
1555 Wilson Blvd., Suite 200
Arlington, VA 22209-2405
703-696-1400
Toll free outside DC: 1-800-336-4590
Fax: 703-696-1411
Web site: www.esgr.com
Provides assistance with employer/employee problems for members of the Guard and Reserve and their employers. See page 124
for Family and Community Service Centers.
Department of Education
Department of Education
Department of Education
400 Maryland Ave., SW
Washington, DC 20202
Web site: www.ed.gov
1-800-USA-LEARN
(1-800-872-5327)
TTY/TDD: 1-800-437-0833
Fax: 202-401-0689
e-mail: USA_LEARN@ed.gov
http://www.ed.gov/about/contacts/tollfree/index.html#geninfo
Use this phone number and website to obtain information on the Department of Education's programs and major initiatives;
publications, videos, and other materials; directory assistance; and referrals to specialists or other experts.
Comments or questions about No Child Left Behind
Telephone: 1-888-814-NCLB TTY: 1-800-437-0833
Fax: (202) 401-0689
e-mail: NoChildLeftBehind@ed.gov
National Library of Education
1-800-424-1616
TTY/TTD: 202-219-1699
e-mail: Library@inet.ed.gov
www.ed.gov/NLE
Use this phone number to obtain information about education statistics, research, and publications published by the Office of
Educational Research and Improvement.
Educational Resources Information Center
1-800-LET-ERIC
Use this phone number to find out about the Educational Resources Information Center (ERIC) and the world's largest database
of educational materials. Call to learn about new materials or receive referrals to other agencies.
EDInfo Electronic Newsletter
E-mail: peter_kickbush@ed.gov
Web site: www.ed.gov/MailingLists/EDInfo/ei-annou.html
Join the EDInfo mailing list by:
1. Addressing an email message to listproc@inet.ed.gov
2. Writing this (and nothing else) in the message: subscribe EDInfo yourfirstname yourlastname (for example "subscribe EDInfo
John Doe"). If you have a signature block please turn it off.
National Clearinghouse for English Language Acquisition (NCELA)
Department of Education
The George Washington University
1118 22nd St., NW
Washington, DC 20037
202-467-0867
Toll free outside DC: 1-800-321-NCBE (6223)
Fax: 1-800-531-9347 or 202-467-4283
E-mail: askncela@ncela.gwu.edu
Web site: www.ncela.gwu.edu
NCBE is funded by the Office of Bilingual Education and Minority Languages Affairs (OBEMLA) to collect, analyze, synthesize
and disseminate information related to the education of bilingually and culturally diverse students in the U.S.
Office of Intergovernmental and Interagency Affairs
Department of Education
400 Maryland Ave., SW
Room 5E301
Washington, DC 20202
202-401-0404
Fax: 202-401-8607
Office of Public Affairs
Department of Education
400 Maryland Ave., SW
Room 7E231
Washington, DC 20202
202-401-1576
Fax: 202-401-3130
Office of Special Education and Rehabilitative Services (OSERS)
Department of Education
330 C St., SW, Room 3132
Washington, DC 20202-2524
202-245-7488
TDD: 202-205-4208
Web site: www.ed.gov/offices/OSERS
Publications Center (EDPUBS)
Department of Education
PO Box 1398
Jessup, MD 20794-1398
Toll free: 1-877-4ED-PUBS (1-877-433-7827)
TTY/TDD: 1-877-576-7734
Fax: 301-470-1244
E-mail: edpubs@inet.ed.gov
Web site: www.ed.gov/pubs/edpubs.html
Ed Pubs is the Education Publications Center for the US Department of Education. You can contact ED Pubs to find out what's
available on topics of interest to you and to order free copies of publications, videotapes, CD-ROMS, posters, bookmarks, and
other products. Many Department publications can be acquired instantly in electronic form via the Internet. You can order
copies of publications using one of the ways listed above.
Federal Student Aid Information Center
Department of Education
Toll free: 1-800-4FED-AID (433-3243) Use this phone number to receive information about how to apply for federal student
aid.
(For general information on student loans, grants and scholarships available from the Department of Education.)
Toll free Default line: 1-800-621-3115 (debt collection service)
TTY/TDD: 1-800-730-8913
Fax: 202-708-7970
E-mail: OPE_SFA@ed.gov
Web site: www.ed.gov/finaid.html
If the student has already filed a free Application for Federal Student Aid, he or she can check the status of the
application by calling (319) 337-5665. For Direct Loan toll-free services, including information about repayment options
call: Direct Loan Origination Center
Applicant Services: 1-800-557-7394
Consolidation: 1-800-557-7392 TDD: 1-800-555-7395
School Relations: 1-800-848-0978
Additional web sites:
for students, www.ed.gov/studentaid
for financial professionals, iafap.ed.gov
for Direct Loans, www.ed.gov/DirectLoan
for information about our organization: www.ed.gov/offices/OSFAP
Department of Energy
Energy Efficiency and Renewable Energy Clearinghouse
Department of Energy
PO Box 3048
Merrifield, VA 22116
202-586-1510
Toll free: 1-800-DOE-3732
TDD toll free: 1-800-273-2957
Web site: www.eren.doe.gov
For information about conservation and renewable energy
Office of Energy Efficiency and Renewable Energy
Department of Energy
Washington, DC 20585
202-586-4074
Fax: 202-586-1233
For inquiries about weatherization assistance
Office of Scientific and Technical Information
Department of Energy
PO Box 62
Oak Ridge, TN 37832
865-576-1188
865-576-8401 (document requests)
Fax: 865-576-5728
Web site: www.osti.gov
Department of Health and Human Services (HHS)
Administration on Aging
One Massachusettes Ave., NW
Washington, DC 20201
202-619-0724 (public inquiries)
Eldercare Locator Toll free: 1-800-677-1116 (M-F, 9 a.m.-8 p.m. EST)
Fax: 202-357-3555
E-mail: aoainfo@aoa.gov
Web site: www.aoa.gov
The Eldercare locator is run by the DHHS and two association for the aged. Set up to locate community assistance for senior
citizens, its trained volunteers can provide you with the names and phone numbers of local organizations that can help you
and the person you have been caring for.
Department of Health and Human Services (HHS)
Web site: www.dhhs.gov
National Clearinghouse on Child Abuse and Neglect Information
Department of Health and Human Services (HHS)
330 C St., SW
Washington, DC 20447
703-385-7565 (8:30 a.m. - 5:30 p.m., M-F)
Toll free outside DC: 1-800-394-3366 (8:30 a.m. - 5:30 p.m., M-F, automated system off-hours_)
E-mail: nccanch@calib.com
Web site: nccanch.acf.hhs.gov
Food and Drug Administration
5600 Fishers Lane
Rockville, MD 208570001
Toll free: 1-888-463-6332 (10 a.m. - 4 p.m. ET)
Web site: www.fda.gov
Center for Food Safety and Applied Nutrition Information Line
Food and Drug Administration
Toll free: 1-888-SAFEFOOD (1-888-723-3366) [10:00 a.m.-4:00 p.m.]
Web site: www.cfsan.fda.gov
Center for Beneficiary Choices
Centers for Medicare and Medicaid Services (CMS)
Department of Health and Human Services (HHS)
7500 Security Blvd.
Baltimore, MD 21244-1850
Toll free: 1-800-MEDICARE (24 hours a day, 7 days a week)
Toll free: 1-800-633-4227
TDD: 1-877-486-2048
Web site: www.medicare.gov
Call 1-800-MEDICARE to get help with your questions about Medicare. You can order Medicare publications (english, spanish,
audi-tape, braille), get detailed information about the Medicare managed care plans in your area, order Medicare health plan
quality and customer satisfaction information, and listen to recorded questions and answers on topics such as Medicare health
plan choices and health plan quality information. CMS runs the Medicare, Medicaid, Clinical Laboratories (under the CLIA
program), and Children's Health Insurance programs, and works to make sure that the beneficiaries in these programs are able
to get high quality health care.
National Cancer Institute (NCI)
Department of Health and Human Services (HHS)
Toll free: 1-800-4-CANCER (422-6237)
Web site: www.cancer.gov
National Health Information Center
Department of Health and Human Services (HHS)
PO Box 1133
Washington, DC 20013-1133
301-565-4167 (Maryland)
Toll free: 1-800-336-4797
Fax: 301-984-4256
E-mail: healthfinder@nhic.org
Web site: www.healthfinder.gov
A health information referral service which links consumers and health professionals who have health questions with
organizations best able to provide answers. Also maintains http://www.health.gov/nhic/
 National Institute of Mental Health
National Institutes of Health
Department of Health and Human Services
6001 Executive Blvd.
Room 8184
Bethesda, MD 20892-9663
301-443-4513
Toll free: 1-866-615-6464
TTY: 301-443-8431
Fax: 301-443-4279
E-mail: nimhinfo@nih.gov
Web site: www.nimh.nih.gov
Fax on Demand: 301-443-5158 (Mental Health Fax 4U)
NIMH is the federal agency that conducts and supports research that seeks to understand, treat, and prevent mental illness.
Trained information specialists are available˙ 8: 30 a.m. to 5:00 p.m. EST, Monday thru Friday.˙ Contact NIMH for
information on the symptoms, diagnosis and treatment of mental disorders, clinical trials and research. A publications
ordering system is available on the NIMH website. Some publications are available in Spanish.
National Runaway Switchboard
Department of Health and Human Services (HHS)
3080 N. Lincoln Ave.
Chicago, IL 60657
773-880-9860
Toll free: 1-800-621-4000
1-800-621-0394
Fax: 773-929-5150
E-mail: info@nrscrisisline.org
Web site: www.nrscrisisline.org
Office of Civil Rights
Department of Health and Human Services (HHS)
200 Independence Ave., SW
Mail Stop 509F
Washington, DC 20201
202-619-0403
Toll free: 1-800-368-1019
Fax: 202-619-3818
E-mail: execsec@os.dhhs.gov
Web site: www.dhhs.gov/ocr
Office of Civil Rights
Department of Health and Human Services (HHS)
26 Federal Plaza
New York, NY 10278
212-264-3313
Toll free: 1-800-368-1019
TTY: 212-264-2355
Fax: 212-264-3039
Office of Child Support Enforcement
Department of Health and Human Services (HHS)
370 L'Enfant Promenade, SW, 4th Floor East
Washington, DC 20447
202-401-9373
Fax: 202-205-5927
Web site: www.acf.dhhs.gov/programs/cse/
President's Council on Physical Fitness and Sports
Department of Health and Human Services (HHS)
Department W
200 Independence Ave., SW
Room 738-H
Washington, DC 202010004
202-690-9000
Fax: 202-690-5211
Web site: www.fitness.gov
HHS-TIPS Fraud Hotline
Department of Health and Human Services (HHS)
PO Box 23489
Washington, DC 20026
Toll free: 1-800-HHS-TIPS (1-800-447-8477)
Fax: 1-800-223-8164 (cover sheet required/10 page max.)
E-mail: htips@os.dhhs.gov
Department of Homeland Security
Department of Homeland Security
Washington, DC, 20528
202-282-2000
Web site: www.dhs.gov
Terrorism Preparation Website: www.ready.gov
Bureau of Citizenship and Immigration Services (BCIS)
Department of Justice
Toll free: 1-800-375-5283 (National Customer Service Center)
Border Patrol Recruitment: 1-800-238-1945
Other Office Corps Positions: (612) 725-3253
Web site: www.immigration.gov/graphics/index.htm
Customs and Border Protection
Department of the Treasury
1300 Pennsylvania Ave., NW
Washington, DC 20229
202-354-1000
Fax: 202-927-1380
Web site: www.customs.gov
United States Coast Guard
Navigation Center
Department of Homeland Security
2100 Second St., SW
Washington, DC 205930001
202-366-4000
Web site: www.uscg.mil
National Response Center
United States Coast Guard
Department of Homeland Security
2100 Second St., SW, Room 2611
Washington, DC 20593
Toll free: 1-800-424-8802
Fax: 202-267-2165
Web site: www.nrc.uscg.mil
NRC must be called immediately if there is environmental release of hazardous chemicals, biological, radiological or
etiological agents or oil pollution; NRC provides the WMD hotline.
United States Secret Service
950 H St., NW
Washington, DC 20223
202-406-5800
E-mail: www.secretservice.gov
Department of Housing and Urban Development
Home Improvement Branch
Department of Housing and Urban Development
451 Seventh St., SW, Room 9272
Washington, DC 20410
202-708-6396
Fax: 202-401-8951
Web site: www.hud.gov/homeimpr.html
Home Mortgage Insurance Division
Department of Housing and Urban Development
451 Seventh St., SW, Room 9272
Washington, DC 20410
202-708-2121
Inspector General's Fraud Hotline
Department of Housing and Urban Development
Office of Investigations
451 7th St., SW
Washington, DC 20410-4500
202-708-4200
Toll free outside DC: 1-800-347-3735
TDD toll free: 1-800-304-9597
E-mail: hotline@hudoig.gov
Web site: www.hud.gov/oig/oighot.html
Office of Manufactured Housing Program
Office of Deputy Assistant Secretary for Regulatory Affairs and Manufactured Housing
Department of Housing and Urban Development
451 Seventh St., SW, Room 9152
Washington, DC 20410
202-708-6423
Toll free: 1-800-927-2891
Fax: 202-708-4213
E-mail: mhs@hud.gov
Web site: www.hud.gov/offices/hsg/sfh/mhs/mhshome.cfm
(Also visit www.hud.gov/offices/hsg/sfh/mps/mpshome.cfm)
The Manufactured Housing Program is a consumer protection program that regulates the construction of certain factory-built
housing units called "manufactured homes", formerly known as "mobile homes". HUD works with 37 states to respond to consumer
complaints. The Minimum Property Standards
(MPS) establish certain minimum standards for buildings constructed under HUD housing programs. This includes new single
family homes, multi-family
housing and health care type facilities.
Office of Affordable Housing Programs
Department of Housing and Urban Development
451 Seventh St., SW, Room 7164
Washington, DC 20410
202-708-2685
Office of Fair Housing and Equal Opportunity
Department of Housing and Urban Development
451 Seventh St., SW
Room 5100
Washington, DC 20410
202-708-4252
Toll free: 1-800-669-9777 (hotline complaints)
Office of RESPA and Interstate Land Sales
Office of the Deputy Assistant Secretary for Regulatory Affairs and
Manufactured Housing
451 7th St., SW, Room 9146
Washington, DC 20410
202-708-0502
Toll free: 1-800-217-6970 (Home Buyer Assistance)
E-mail: hsg-respa@hud.gov
Web site: www.hud.gov/offices/hsg/sfh/res/respa_hm.cfm
(Also visit : www.hud.gov/offices/hsg/sfh/ils/ilshome.cfm (Interstate Land Sales))
Handles complaints and provides information regarding real estate loan transactions and borrower rights under the Real
Estate Settlement Procedures Act (RESPA). The Interstate Land Sales program protects consumers from fraud and abuse in the
sale or lease of land. The Interstate Land Sales Full Disclosure Act requires land developers to register
subdivisions of 100 or more non-exempt lots with HUD and to provide each purchaser with a disclosure document called a
Property Report. The Property
Report contains relevant information about the subdivision and must be delivered to each purchaser before the signing of the
contract or agreement.
Department of Justice
Americans with Disabilities Act (ADA) Information Line
Civil Rights
Department of Justice
PO Box 66738
Washington, DC 20035-6738
Toll free: 1-800-514-0301
TTY: 1-800-514-0383
Web site: www.usdoj.gov/crt/ada/adahom1.htm
Antitrust Division
Department of Justice
950 Pennsylvania Ave., NW, Room 3645
Washington, DC 20530
202-514-2481
Fax: 202-514-6543
E-mail: antitrust@usdoj.gov
Web site: www.usdoj.gov/atr
Civil Rights Division
Department of Justice
950 Pennsylvania Ave., NW
Washington, DC 20530
202-514-2151
Fax: 202-514-0293
Web site: www.usdoj.gov/crt
Drug Enforcement Administration (DEA)
Department of Justice
Washington, DC 20537
202-307-1000
Web site: www.dea.gov
Federal Bureau of Investigation (FBI)
Department of Justice
935 Pennsylvania Ave., NW
Washington, DC 20535
202-324-3000
Fax: 202-324-2020
Web site: www.fbi.gov
Department of Labor
Office of Disability Employment Policy
Department of Labor
Room S1303
200 Constitution Ave., NW
Washington, DC 20210
1-866-4-USA-DOL (1-866-487-2365)
TTY: 1-877-889-5627
Fax: 202-693-7888
Web site: www.dol.gov/odep
Employment Standards Administration
Department of Labor
Room S2321
200 Constitution Ave., NW
Washington, DC 20210
1-866-4US-WAGE (1-866-487-9243)
TTY 1-877-889-5627
Web site: www.dol.gov/esa
Employment and Training Administration
Office of Public Affairs
Department of Labor
Room S2307
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-877-US-2JOBS (1-877-872-5627)
Fax: TTY toll free: 1-877-889-5627
Web site: www.doleta.gov
Mine Safety and Health Administration
Department of Labor
1100 Wilson Blvd., 21st Floor
Arlington, VA 22209
Toll free: 1-866-4 USA-DOL (1-866-487-2365)
Toll free: 1-800-746-1554 (anonymous reporting of hazardous working conditions in mine area)
Web site: www.msha.gov
Occupational Safety and Health Administration (OSHA)
Office of Information and Consumer Affairs
Department of Labor
S2315
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-800-321-OSHA (1-800-321-6742)
1-800-321-OSHA
Fax: TTY toll free: 1-877-889-5627
Web site: www.osha.gov
Office of Public Affairs
Department of Labor
S2514
200 Constitution Ave., NW
Washington, DC 20210
202-693-4650 (news media inquiries)
TTY toll free: 1-877-889-5627
Web site: www.dol.gov
Employee Benefits Security Administration
Office of Program Services
Department of Labor
Room S2524
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-866-444-3272
TTY toll free:1-877-899-5627
Web site: www.dol.gov/pwba
Provides information and answers questions on private sector, employer-sponsored pension benefit and health benefit plans.
Women's Bureau
Department of Labor
S3002
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-800-827-5335
TTY toll free: 1-877-889-5627
Fax: 202-693-6725
Web site: www.dol.gov/wb/
The Women's Bureau covers work issues such as sexual harassment, pregnancy discrimination, and family and medical leave, and
dependent care (child and/or elder care) policies.
Department of Labor (DOL)
Veteran's Employment and Training Service
Room S1316
200 Constitution Ave., NW
Washington, DC 20210
Toll free: 1-866-4-USA-DOL
TTY toll free: 1-877-889-5627
Web site: www.dol.gov/vets
Department of State
Overseas Citizens Services
Department of State
Washington, DC 20520
202-647-5225 (emergencies and non-emergencies, Mon.-Fri., 8:15 a.m.-10 p.m.)
202-647-4000 (after hours emergencies, Sundays, holidays call and ask for the duty officer)
202-736-7000 (international child abduction; adoption of foreign children)
Fax: Fax: 202-647-2867
Web site: travel.state.gov
For help with emergencies and non-emergencies affecting private Americans abroad.
Office of Children's Issues (international child abduction & adoption of foreign children)
202-736-7000
Fax: 202-663-2674
National Passport Information Center
Passport Services
Department of State
Toll free: 1-877-4USA-PPT (1-877-487-2778)
TDD/TTY Toll free: 1-888-874-7793
Web site: travel.state.gov
For information on U.S. passports, including the status of pending applications, as well as the locations of the over 4,500
passport acceptance facilities.
Visa Services
Department of State
Washington, DC 20520
202-663-1225 (8:30 a.m. - 5:00 p.m., EST M-F)
Emergency after hours: 202-647-1512
Fax: 202-663-3897
E-mail: usvisa@state.gov
Web site: travel.state.gov/visa_services.html
For information on U.S. visas for foreigners.
Department of the Interior
Bureau of Indian Affairs
Department of the Interior
1849 C St., NW
Washington, DC 20240
202-208-3711
Bureau of Land Management
Department of the Interior
1849 C St., NW
Washington, DC 20240
202-452-5125
Fax: 202-452-5124
Fish and Wildlife Service
Department of the Interior
18th and C St.s, NW
Washington, DC 20240
202-208-4131
Geological Survey
Department of the Interior
12201 Sunrise Valley Dr.
Reston, VA 20192
1-888-ASK-USGS
(1-888-275-8747)
Web site: www.usgs.gov
National Park Service
Department of the Interior
1849 C St., NW
Washington, DC 20240
202-208-4747 (public affairs office)
Web site: www.nps.gov
Department of the Treasury
Bureau of Alcohol, Tobacco and Firearms
Department of the Treasury
650 Massachusetts Ave., NW
Washington, DC 20226
202-927-7777
Fax: 202-927-7862
Web site: www.atf.treas.gov/
Bureau of Engraving and Printing
Office of External Relations
Department of the Treasury
14th and C St.s, SW, Room 533 M
Washington, DC 20228
202-874-3019
Fax: 202-874-3177
Web site: www.moneyfactory.com
Office of the Commissioner
Bureau of the Public Debt
Department of the Treasury
999 E St., NW, Room 500
Washington, DC 20239
202-691-3502
Web site: www.publicdebt.treas.gov
Customer Assistance Group
Comptroller of the Currency
Department of the Treasury
1301 McKinney St., Suite 3710
Houston, TX 77010
Toll free: 1-800-613-6743
Web site: www.occ.treas.gov
Office of Legislative and Public Affairs
Financial Management Service
Department of the Treasury
Liberty Center 401, 14th St., SW
Room 555
Washington, DC 20227
202-874-6740
Fax: 202-874-7016
Web site: www.fms.treas.gov
Internal Revenue Service (IRS)
Department of the Treasury
General Information: 1-800-829-1040
Automated Refund Information: 1-800-829-4477
Forms: 1-800-829-3676
Taxpayer Advocate Service: 1-877-777-4778
To Report Tax Fraud or Abuse: 1-800-829-0433
TDD: 1-800-829-4059
Web site: www.irs.gov
IRS e-file: IRS e-file is fast, easy, and safe; more than 46 million Americans chose IRS e-file to file their 2001 tax
returns. Information about filing from your home computer is available at www.irs.gov.
IRS e-payment: IRS e-payment options offer secure, convenient payment of tax balances. Direct debits can be authorized on
electronically filed returns. Credit card payments can be made through e-filing software, by phone, or via the Internet.
For more information, go to www.irs.gov and www.eftps.gov.
Refund Status: IRS has more options than ever for you to check the status of a federal income tax refund. Access the secure
Web site www.irs.gov to find out if the IRS received your return and whether your refund was processed and sent to you. You
can also call 1-800-829-4477 or 1-800-829-1040.
Whichever method you choose, you'll need your social security number, filing status, and the refund amount.
Employer Identification Numbers: Employer Identification Numbers (EIN) can be obtained by fax, mail, or phone.
To get an EIN by fax or mail, download Form SS-4, Application for Employer ID Number, from www.irs.gov or order a copy from
1-800-829-3676. Complete the form and fax or mail it to the number or address shown on the form for your state.
To get an EIN by phone, call toll-free 1-866-816-2065 Monday through Friday between 7:30 a.m. and 5:30 p.m. local time.
Frivolous Tax Arguments and Abusive Schemes: Don't fall victim to a frivolous tax argument or abusive scheme. Be on guard
for tax scams and recognize that if something sounds too good to be true, it probably is.
Office of Thrift Supervision
Compliance Policy
Department of the Treasury
1700 G St., NW
Washington, DC 20552
Toll free: 1-800-842-6929
Web site: www.ots.treas.gov
The Office of Thrift Supervision handles complaints about Federal savings and loans and Federal savings banks.
Bureau of the Public Debt
Marketing Office
Department of the Treasury
999 E St., NW, Ste. 313
Washington, DC 20239
202-691-3535
Toll free: 1-800-4US-BOND (toll free recording of savings bond interest rates)
Web site: www.publicdebt.treas.gov
Customer Service Center
United States Mint
Department of the Treasury
10003 Derekwood Lane
Lanham, MD 20706
1-800-872-6468
Web site: www.usmint.gov
Department of Transportation (DOT)
Federal Motor Carrier Safety Administration
400 Seventh St.
Washington, DC 20590
202-366-2519
Web site: www.fmcsa.dot.gov
Household Goods Consumer Complaint and Safety Violation Hotline. Consumers may and are encouraged to submit household goods
(HHG) commercial complaints to the Federal Motor Carrier Safety Administration by calling toll-free number, 1-888-368-7238
(DOT-SAFT). Additional information about rights and responsibilities when moving may be found at:
http://www.fmcsa.dot.gov/factsfigs/moving.htm. This same toll-free number may be used to report dangerous safety violations
involving a commercial truck or bus.
Federal Aviation Administration
Department of Transportation (DOT)
800 Independence Ave., SW
Washington, DC 20591
202-366-4000
Toll free: 1-800-FAA-SURE (322-7873) (consumer hotline other than safety issues, see above, 8 am-4 pm, M-F)
Web site: www.faa.gov
Federal Aviation Administration (ASY- 300)
Department of Transportation (DOT)
Washington, DC 20591
Toll free: 1-800-255-1111 (Air safety hotline for general public and aviation community to report unsafe aviation
practices.)
AIR Consumer Protection Division
Department of Transportation (DOT)
C-75, Room 4107
Washington, DC 20590
202-366-2220
E-mail: airconsumer@dot.gov
Web site: www.dot.gov/airconsumer
Airline Service Complaints.
Office of Safety (RRS)
Federal Railroad Administration
Department of Transportation (DOT)
Office address: 1120 Vermont Ave., NW
Washington, DC 20005
202-493-6300
Fax: 202-493-6309
Railway Safety Mailing Address:
Federal Railroad Administration
400 Seventh Street, SW
Mail Stop 25
Washington DC 20590
National Highway Traffic Safety Administration (NHTSA)
Department of Transportation (DOT)
400 7th St., SW, Room 5232
Washington, DC 20590
Toll free DOT Safety Hotline: 1-888-DASH 2 DOT (1-888-327-4236)
Web site: www.nhtsa.dot.gov
Auto Safety Hotline. NHTSA wants to hear from consumers regarding potential defects in their cars. NHTSA's hotline has
information on safety recalls; crash test ratings; child safety seats; bicycles; air bags; and impaired driving prevention.
Transportation Security Administration
Department of Transportation (DOT)
400 7th St., SW
Washington, DC 20590
Toll free: 1-866-289-9673 (For complaints about the baggage screening process at airports. Also to report items damaged in
screening.)
Toll free: 1-888-328-6172 (For Security Screener and Law Enforcement Employment Inquiries)
Web site: www.tsa.dot.gov
Department of Veterans Affairs
(VA)
Department of Veterans Affairs (VA)
Toll free: 1-800-827-1000
Web site: www.va.gov
For information about VA medical care or benefits, write, call or visit your nearest VA facility.
Consumer Affairs Service (075B)
Department of Veterans Affairs (VA)
810 Vermont Ave., NW
Washington, DC 20420
202-273-5760
For consumer information or general assistance.
National Cemetery Administration (402B2)
Department of Veterans Affairs (VA)
810 Vermont Ave., NW
Washington, DC 20420
202-273-5221
Fax: 202-273-6698
For information about burials, headstones or markers, State cemetery grants program, and presidential memorial certificates.
Veterans Benefits Administration (20S5)
Department of Veterans Affairs (VA)
810 Vermont Ave., NW
Washington, DC 20420
202-273-7588 (for publications only)
Toll free: 1-800-827-1000
Web site: www.va.gov
For information about benefits.
Veterans Health Administration (10C3)
Department of Veterans Affairs (VA)
810 Vermont Ave., NW
Washington, DC 20420
1-877-222-8387
Fax: 202-273-9609
For information about medical care.
Environmental Protection Agency (EPA)
Energy Starr Program
Environmental Protection Agency (EPA)
1200 Pennsylvania Ave., NW
Room 6202J
Washington, DC 20460
Toll free: 1-888-STAR-YES (1-888-782-7937)
E-mail: info@energystar.gov
Web site: www.energystar.gov
The ENERGY STAR label is awarded to products for the home and office that are highly energy efficient. Buying appliances,
consumer electronics, lighting, heating and cooling equipment and other products that carry this label helps protect the
environment and saves money as well.
Indoor Air Quality (IAQ) Information Clearinghouse (IAQ INFO)
Environmental Protection Agency (EPA)
PO Box 37133
Washington, DC 20013
703-356-4020
Toll free: 1-800-438-4318
E-mail: IAQINFO@aol.com
Web site: www.epa.gov/iaq/iaqxline.html
The IAQ is an easily accessible, central source of information on indoor air quality, created and supported by the U.S.
Environmental Protection Agency.
Inspector General's Fraud, Waste and Abuse Hotline
Environmental Protection Agency (EPA)
1200 Pennsylvania Ave., NW, Mail Code 2410
Washington, DC 20460
202-566-2476
Toll free: 1-888-546-8740
Fax: 202-260-0711
Web site: www.epa.gov/oig/ombudsman-hotline.htm
EPA Headquarters Information Resources Center
Environmental Protection Agency (EPA)
1200 Pennsylvania Ave., NW
Library and Mailcode 3404T
Washington, DC 20460
202-566-0556
Fax: 202-556-0562
E-mail: public-access@epamail.epa.gov
Mailing address: 1200 Pennsylvania Avenue NW, Mailcode 3201
Washington DC 20460
This is the EPA headquarters library, which provides assistance in locating EPA and environmental information, including
general interest, non-technical publications on a variety of environmental topics.
National Pesticide Information Center
Environmental Protection Agency (EPA)
Oregon State University
333 Weniger Hall
Corvalis, OR 97331-6502
Toll free: 1-800-858-7378 (United States, Puerto Rico, Virgin Islands)
Fax: 541-737-0761
E-mail: npic@ace.orst.edu
Web site: ace.orst.edu/info/npic
A service that provides objective, science-based information about a wide variety of pesticide-related subjects, including:
pesticide products, recognition and management of pesticide poisonings, toxicology, environmental chemistry.
Resource Conservation and Recovery Act
Environmental Protection Agency (EPA)
RCRA, Superfund and EPCRA Hotline
Washington, DC 20460
703-412-9810 (DC metro area)
Toll free outside DC: 1-800-424-9346
Toll free hotline: 1-800-535-0202 (9-6 EST)
TDD toll free: 1-800-553-7672
Fax: 703-412-3333
E-mail: epahotline@bah.com
Web site: www.epa.gov/epaoswer/hotline
Safe Drinking Water Hotline
Environmental Protection Agency (EPA)
703-285-1103
Toll free: 1-800-426-4791
E-mail: hotline-sdwa@epamail.epa.gov
Web site: www.epa.gov/safewater
Answers questions on the Safe Drinking Water Act, rules and regulations, and consumer questions.
Toxic Substances Control Act Assistance Information Service Hotline (TSCA)
Environmental Protection Agency (EPA)
202-554-1404
Fax: 202-554-5603
E-mail: tsca-hotline@email.epa.gov
Equal Employment Opportunity Commission
Office of Communications and Legislative Affairs
Equal Employment Opportunity Commission
1801 L St., NW
Washington, DC 20507
202-663-4900
Toll free outside DC area: 1-800-669-4000 (file-a-charge information)
Toll free: 1-800-669-3302 (publications)
TDD toll free outside DC area: 1-800-800-3302 (publications)
TDD toll free outside DC area: 1-800-669-3302 (file-a-charge information)
Web site: www.eeoc.gov
Federal Communications Commission (FCC)
Consumer & Governmental Affairs Bureau (CGB)
Federal Communications Commission (FCC)
445 12th St. SW
Washington, DC 20554
Toll free: 1-888-CALL-FCC (1-888-225-5322)
TTY toll free: 1-888-TELL-FCC (1-888-835-5322)
E-mail: fccinfo@fcc.gov
Web site: www.fcc.gov
Public inquiries, informal complaints, cable, radio, satellite, telephone, television and wireless
Federal Deposit Insurance Corporation
(FDIC)
Consumer Affairs Branch
Compliance and Consumer Affairs Division
Supervision and Consumer Protection Division
550 17th St., NW
Washington, DC 20429
202-736-0000
Toll free: 1-877-ASK-FDIC (1-877-275-3342) 8AM-8PM EST
TDD: 1-800-925-4618
E-mail: www2.fdic.gov/starsmail
Web site: www.fdic.gov
FDIC handles questions about deposit insurance coverage and complaints about FDIC-insured state banks that are not members of
the Federal Reserve System.
Federal Emergency Management Agency (FEMA)
Office of Inspector General
Federal Emergency Management Agency (FEMA)
Toll free: 1-800-323-8603 (Government Waste Hotline)
Web site: www.fema.gov/ig
Office of Public Affairs
Federal Emergency Management Agency (FEMA)
500 C St., S.W.
Washington, DC 20472
202-646-4600
Fax: 202-646-4086
E-mail: opa@fema.gov (general inquiries)
Web site: www.fema.gov
Federal Insurance Administration
Federal Emergency Management Agency (FEMA)
National Flood Insurance Program
500 C St., SW
Washington, DC 20472
202-646-2780
Toll free: 1-888-CALL-FLOOD
TDD: 1-800-427-5593
Fax: 202-646-2531
Web site: www.fema.gov
United States Fire Administration
National Emergency Training Center (NETC)
Federal Emergency Management Agency (FEMA)
16825 South Seton Ave.
Emmitsburg, MD 21727
301-447-1117 (Office of the Superintendent, National Fire Academy)
301-447-1286 (Office of the Superintendent, Emergency Management Institute)
1-800-238-3358
Web site: www.usfa.fema.gov
Response and Recovery Directorate
Federal Emergency Management Agency (FEMA)
500 C St., SW, Room 705
Washington, DC 20472
202-566-1600
Web site: www.fema.gov/about/respond.shtm
Disaster victims living in presidentially-declared major disaster area can find out if they are eligible to apply for
disaster assistance by calling the toll free number.
Federal Maritime Commission
Federal Maritime Commission
Office of Consumer Complaints
The Office of Consumer Complaints
800 North Capitol St., NW
Washington, DC 20573
202-523-5725
Fax: 202-523-5807
E-mail: Complaints@fmc.gov
Web site: www.fmc.gov
Regulatory agency maintaining statutory authority over ocean carriers and certain other entities, operating in the waterborne
foreign commerce of the United States. Our assistance is available to consumers engaged in disputes with transporting
carriers as well as with cruise operators.
Federal Reserve System
Division of Consumer and Community Affairs
Board of Governors of the Federal Reserve System
20th & C St.s, NW
Washington, DC 20551
202-452-3693 (complaints only)
202-452-3204 (public affairs)
TDD: 202-452-3544
Web site: www.federalreserve.gov
The Board of Governors handles consumer complaints about state-chartered banks and trust companies which are members of the
Federal Reserve System.
Federal Trade Commission (FTC)
Consumer Response Center
Federal Trade Commission (FTC)
600 Pennsylvania Ave., NW
Washington, DC 20580
Toll free: 1-877-FTC-HELP (1-877-382-4357)
TDD/TTY: 1-866-653-4261
Web site: www.ftc.gov
The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to
provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer
issues, visit www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet,
telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure, online database available
to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.
General Services
Administration
Business Service Centers
General Services Administration
Toll free: 1-888-633-4472
Web site: www.gsa.gov
These centers provide practical information on contracting procedures for small businesses wishing to do business with GSA.
Call 1-888-633-4472 for information on how to reach the center serving your area or access the GSA web site at
www.gsa.gov/oed.
Federal Citizen Information Center
Federal Citizen Information Center (FCIC)
General Services Administration
Pueblo, CO 81009
719-948-4000
Toll free: 1-888-8PUEBLO (catalog orders only)
Toll free: 1-800-FED-INFO (1-800-333-4636)
Web site: www.pueblo.gsa.gov
FCIC publishes the free Consumer Information Catalog, which lists more than 200 free and low-cost Federal booklets on a wide
variety of consumer topics, and maintains the official web portal to federal government websites at www.firstgov.gov, which
is also available in Spanish at www.espanol.gov.
Federal Information Center (see Federal Citizen Information Center)
General Services Administration
Federal Information Relay Service (see page 114)
General Services Administration
Surplus Federal Property Sales
General Services Administration
GSA disposes of both personal property and real estate. GSA's Public Buildings Service sells most surplus government real
estate. For information, you may call 1-800-472-1313 or access the GSA web site at : www.gsa.gov/pbs/pr/prhome.htm. GSA's
Federal Supply Service manages the disposition of surplus Federal personal property. Such property may be (1) donated to
public agencies or qualified nonprofit organizations, or (2) sold to the general public. For more information, you may
access the web site at www.gsa.gov.
Government Printing Office (GPO)
Superintendent of Documents
Government Printing Office (GPO)
PO Box 371954
Pittsburgh, PA 15250
202-512-1800
Toll free outside DC: 1-866-512-1800
Fax: 202-512-2250
E-mail: orders@gpo.gov
Web site: bookstore.gpo.gov
The Government Printing Office (GPO) sells many Government publications and subscriptions of interest to consumers. GPO
accepts orders by mail, telephone, fax, and e-mail, and operates 24 bookstores nationwide. For a free catalog of new and
popular titles, which includes a list of the Government bookstores, write to: Free Catalog, P.O. Box 37000, Washington, DC
20013.
To order publications and subscriptions, write to: Gov't Publications address in PA listed above.
National Archives and Records Administration
National Archives and Records Administration at College Park
8601 Adelphi Rd.
College Park, MD 20740-6001
Toll free: 1-866-272-6272
E-mail: inquire@nara.gov
Web site: www.nara.gov
NARA is an independent Federal agency that helps preserve our nation's history by overseeing the management of all Federal
records. NARA's mission is to provide ready access to essential evidence that documents the rights of American citizens, the
actions of Federal officials, and the national experience.
National Council on Disability (NCD)
National Council on Disability (NCD)
1331 F St., NW
Suite 850
Washington, DC 20004
202-272-2004
TDD: 202-272-2074
Fax: 202-272-2022
E-mail: mquigley@ncd.gov
Web site: www.ncd.gov
The National Council on Disability is an independent federal agency making recommendations to the President and Congress on
policies affecting 54 million Americans with disabilities.
National Credit Union Administration
National Credit Union Administration
1775 Duke St.
Alexandria, VA 22314-3428
703-518-6300
Web site: www.ncua.gov
The National Credit Union Share Insurance Fund provides Federal insurance for nearly 10,300 credit unions.
National Labor Relations Board
Office of the Executive Secretary
National Labor Relations Board
1099 14th St., NW, Room 11600
Washington, DC 20570
202-273-1940
Fax: 202-273-4270
Web site: www.nlrb.gov
Nuclear Regulatory Commission (NRC)
Office of Consumer Affairs
Office of Public Affairs
U.S. Nuclear Regulatory Commission (NRC)
Washington, DC 20555
301-415-8200
Fax: 301-415-2234
E-mail: opa@nrc.gov
Web site: www.nrc.gov
The NRC regulates the commercial use of nuclear materials and nuclear power in the U.S. to protect public health and safety.
Pension Benefit Guaranty Corporation
Contact Center
Pension Benefit Guaranty Corporation
1200 K St., NW
Washington, DC 20005-4026
202-326-4100
Toll free: 1-800-400-PBGC
TTY/TDD users, call the federal relay service toll-free at 1-800-877-8339
Fax: 202-326-4156
Web site: www.pbgc.gov
Questions and comments about the website should go to webmaster@pbgc.gov. Personal Pension Inquiries should go to
mypension@pbgc.gov.
There is a list of e-mails for the participants, plan administrators and
others at www.pbgc.gov/contacts/allcontacts.htm.
Postal Rate Commission
Office of the Consumer Advocate (OCA)
Postal Rate Commission
1333 H St., NW
Suite 300
Washington, DC 20268-0001
202-789-6839
Fax: 202-789-6819
E-mail: prc-oca@prc.gov
Web site: www.prc.gov
The Commission holds hearings and makes recommendations to the Governors of the Postal Service on proposed changes in postal
rates and mail classifications. The Office of the Consumer Advocate represents the interests of the general public in such
cases. The Commission and the OCA are separate from the Postal Service and have no involvement in mail delivery or service
matters.
Railroad Retirement Board
Railroad Retirement Board
844 North Rush St.
Chicago, IL 60611-2092
312-751-4500
Toll free: 1-800-808-0772 (Helpline)
Toll free: 1-800-772-4258 (To report fraud or abuse)
TDD/TTY: 312-751-4701
E-mail: help@rrb.gov
Web site: www.rrb.gov
The Railroad Retirement Board is an independent agency in the executive branch of the Federal Government. The Board's
primary function is to administer comprehensive retirement-survivor and unemployment-sickness benefit programs for the
nation's railroad workers and their families, under the Railroad Retirement and Railroad Unemployment Insurance Acts.
Securities and Exchange Commission
(SEC)
Office of Investor Education and Assistance
Securities and Exchange Commission (SEC)
450 Fifth St., NW
Washington, DC 20549-0213
202-942-7040 (information and complaints)
Toll free: 1-800-SEC-0330 (to order publications)
TDD: 202-942-7114
Fax: 202-942-9634 (information and complaints)
Web site: www.sec.gov/complaint.shtml
Small Business Administration (SBA)
Small Business Administration (SBA)
Toll free: 1-800-U-ASK-SBA (827-5722) (information)
Toll free: 1-888-REG-FAIR (734-3247) (Your rights to regulatory fairness)
TDD: 704-344-6640
Fax: 202-481-6190
E-mail: answerdesk@sba.com
Web site: www.sba.gov
SBA offices are located in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands and Guam. For the
office nearest you, look under "U.S. Government" in your telephone directory.
Social Security Administration
Office of Public Inquiries
Social Security Administration
Windsor Park Bldg.
6401 Security Blvd.
Baltimore, MD 21235
Toll free: 1-800-772-1213
1-800-269-0271 (to report Social Security or SSI fraud)
Web site: www.ssa.gov
The Social Security Administration provides retirement, survivors and disability benefits, as well as, administers
Supplemental Security Income (SSI) payments. To report Social Security or SSI fraud, call toll free: 1-800-269-0271.
Surface Transportation Board (STB)
Surface Transportation Board (STB)
1925 K St., NW
Washington, DC 20423-0001
Complaints about railroad rates and services.
Office of Congressional and Public Services
Surface Transportation Board (STB)
1925 K St., NW
Suite 840
Washington, DC 20423-0001
202-565-1592
Fax: 202-565-9016
Office of Press Services
Surface Transportation Board (STB)
1925 K St., NW
Washington, DC 20423-0001
202-565-1596 (press releases)
Fax: 202-565-9016
Press Releases.
U.S. Postal Service
Office of Consumer Advocate
U.S. Postal Service
475 L'Enfant Plaza, SW, Room 5801
Washington, DC 20260-2202
202-268-2284
Toll free: 1-800-ASK-USPS (1-800-275-8777)
TTY: 1-877-877-7833
Web site: www.usps.gov
In order to meet the real-time needs of consumers and better serve them, the Consumer Advocate's office provides three
channels to gather feedback from its customers. Customers can:
SPEAK to their local postmaster/management staff
CALL 1-800-ASK-USPS (275-8777)
VISIT www.usps.com
United States Postal Inspection Service
U.S. Postal Service
475 L'Enfant Plaza, SW
Washington, DC 20260
Web site: www.usps.gov/postalinspectors
If you believe you have been the victim of a crime involving the U.S. mail or need assistance with postal-related problems of
a law enforcement nature, you should contact your nearest Postal Inspection Service office. Addresses and telephone numbers
can be found in the government pages of your telephone book or by visiting the Postal Inspection Service Web site.
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