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Accrediting Council for Independent Colleges and Schools
(ACICS)
750 First St., NE, Suite 980
Washington, DC 20002
202-336-6780
Fax: 202-842-2593
E-mail: info@acics.org
Web site: www.acics.org
Association of accredited career schools training in business and business-related subjects.
Susie Irvine, President & CEO
 American Financial Services Association (AFSA)
Education Foundation
919 Eighteenth St., NW
Washington, DC 20006
202-466-8611
E-mail: susie@afsamail.org
Web site: www.afsaef.org
The AFSA Education Foundation develops personal money management educational materials to help the public understand the
credit process, seek help if credit problems occur, and realize the benefits of responsible money management.
Alliance of Automobile Manufacturers
1401 H St., NW
Suite 900
Washington, DC 20005
202-326-5500
Fax: 202-326-5567
Web site: www.autoalliance.org
The Alliance of Automobile Manufacturers, Inc. represents the common interests of its members on a broad range of public
policy issues. Through the Alliance, members are able to convey this commitment as well as the industry's accomplishments and
its positions on issues to the public, the government, the media and other interested parties.
American Apparel & Footware Association
1601 North Kent St., Suite 1200
Arlington, VA 22209
703-524-1864
Toll free: 1-800-520-2262
Fax: 703-522-6741
E-mail: jmcneal@apparelandfootware.org
Web site: www.americanapparel.org
Membership: Manufacturers of clothing.
Kersten Norlin, Vice President, Corporate Communications
American Arbitration Association
335 Madison Ave., 10th FL
New York, NY 10017
Toll free: 1-800-778-7879
Web site: www.adr.org
A nonprofit public service organization with 37 regional offices across the country. Provides consumer information on
request. Check local telephone directory for listing. If there is no office in your area, write or call the office listed
above.
American Bankers Association
1120 Connecticut Ave., NW
Washington, DC 20036
202-663-5000
Fax: 202-663-7578
Web site: www.aba.com
The American Bankers Association is the largest banking trade association in the country. Its membership includes community,
regional, and money center banks as well as savings associations, trust companies, and savings banks. It will provide
consumer education materials on request.
Jack Hanna, Director, Section on Dispute Resolution
American Bar Association
740 15th St., NW
Washington, DC 20005
202-662-1680
Fax: 202-662-1683
E-mail: dispute@abanet.org
Web site: www.abanet.org/dispute
Publishes a directory of state and local alternative dispute resolution programs. Provides consumer information on request.
Gary Rippentrop, CEO
American Collectors Association
PO Box 39106
Minneapolis, MN 55439-0106
952-926-6547
Fax: 952-926-1624
Web site: www.collector.com
Membership: Collection services handling overdue accounts for retail professional and commercial credit grantors.
American Council of Life Insurers
101 Constitution Ave., Suite 700
Washington, DC 200012133
202-624-2000
Toll free: 1-800-942-4242 (consumer helpline)
Fax: 202-624-2319
Web site: www.acli.com
Trade association of over 500 insurance companies that provide life insurance, pensions and annuities, long-term care, and
disability income insurance.
American Fence Associaiton
2336 Wisteria Dr., Suite 230
Snelville, GA 30078
678-344-6314
Toll free: 1-800-822-4342
Fax: 678-344-6299
E-mail: afa@mindspring.com
Web site: www.americanfenceassociation.com
The AFA is a national trade association for the fence industry and has over 2000 members nationwide. Members are fence
contractors, retailers, wholesalers, suppliers and manufacturers.
American Health Care Association
1201 L St., NW
Washington, DC 20005-4014
202-842-4444
Toll free: 1-800-321-0343 (purchase publications only)
Fax: 202-842-3860
Web site: www.ahca.org
Membership: State associations of long-term health care facilities. Also, associate business membership program for health
related businesses.
Lisa Snyder, Director, Professional Ethics Division
American Institute of Certified Public Accountants
Harborside Financial Center
201 Plaza III
Jersey City, NJ 07311-3881
201-938-3175
Fax: 201-938-3367
E-mail: lsnyder@aicpa.org
Web site: www.aicpa.org
Membership: Professional organization of accountants certified by the states and territories.
American Moving and Storage Association (AMSA)
1611 Duke St.
1611 Duke St.
Alexandria, VA 22314
703-683-7410
Web site: www.moving.org
The professional moving industry's national trade association offers a wealth of information on its consumer web site,
including a new
Mover Referral Service. It also sponsors an arbitration service (dispute settlement program) helping consumers resolve loss
and damage claims on interstate moves.
Robert T. Van Hook, CAE, Executive Director
American Orthotic and Prosthetic Association
330 John Carlyle St.
Alexandria, VA 22314
703-836-7116
Fax: 703-836-0838
Web site: www.opoffice.org
The American Orthotic and Prosthetic Association is a national trade association committed to providing high quality,
unprecendented business services and products to O&P; professionals. Since our founding in 1917, we have worked diligently to
establish ourselves as the voice for O&P; businesses. AOPA membership consists of over 1800 O&P; companies, suppliers, and
affiliates who design, fabricate, fit and supervise the use of orthoses (orthopedic braces) and prostheses (artificial
limbs).
Linda High, Director, Consumer Affairs
American Society of Travel Agents, Inc.
1101 King St., Suite 200
Alexandria, VA 22314
703-739-2782
Fax: 703-684-8319
Web site: www.astanet.com
Membership: Travel agents.
America's Community Bankers (ACB)
900 19th St., NW, Suite 400
Washington, DC 20006
202-857-3103
Fax: 202-296-8716
E-mail: info@acbankers.org
Web site: www.acbankers.org
ACB is the national trade association for 2,000 savings and community financial institutions and related business firms. ACB
makes information developed by its members on consumer financial services, housing, finance, and community development
available free of charge.
Better Hearing Institute (BHI)
515 King St.
Suite 420
Alexandria, VA 22314
703-684-3391
Toll free: 1-800-EAR-WELL
Voice/TDD: 1-888-HEAR-HELP
Fax: 703-684-6048
E-mail: MAIL@betterhearing.org
Web site: www.betterhearing.org
A nonprofit educational organization, BHI informs persons with impaired hearing and the general public about hearing loss and
available help through medicine, surgery, amplification, and other rehabilitation. Membership: professionals and others who
help persons with impaired hearing.
Blue Cross and Blue Shield Association
Consumer Affairs
1310 G St., NW
12th Floor
Washington, DC 20005
202-626-4780
Fax: 202-626-4833
Web site: www.bluecross.com
Membership: Local Blue Cross and Blue Shield plans in the United States, Canada and Jamaica.
Caroline Ajootian, Director, Consumer Protection Bureau
Boat Owners Association of The United States, BOAT/ U.S.
880 South Pickett St.
Alexandria, VA 22304-0730
703-823-9550
E-mail: consumerprotection@boatus.com
Web site: www.boatus.com
The Consumer Protection Bureau serves as a mediator in disputes between boat owners and the marine industry, BOAT/U.S. also
works closely with the U.S. Coast Guard to monitor safety defect problems.
Career College Association (CCA)
10 G St., NE
Suite 750
Washington, DC 20002
202-336-6700
E-mail: briann@career.org
Web site: www.career.org
Membership: Career-specific post secondary education institutions.
Stephen J. Phillips, Ph. D., Director, Issues Communications
The Carpet and Rug Institute
310 Holiday Ave.
PO Box 2048
Dalton, GA 30720
706-278-3176
Toll free: 1-800-882-8846
Fax: 706-278-8835
E-mail: communications@carpet-rug.com
Web site: www.carpet-rug.com
Membership: Manufacturers of carpets, rugs, bath mats; suppliers of raw materials and services to the industry.
Robert Fells, Assistant Secretary
Cemetery Consumer Service Council
PO Box 2028
Reston, VA 20195-0028
703-391-8407
Fax: 703-391-8416
Industry-sponsored dispute resolution program. Other consumer information about cemetery practices and rules available on
request.
Children's Advertising Review Unit
Council of Better Business Bureaus, Inc.
845 Third Ave.
New York, NY 10022
212-705-0124
Fax: 212-308-4743
Web site: www.caru.org
Handles consumer complaints about truth and accuracy of advertising directed to children under 12 years of age.
Consumer Electronics Association (CEA)
2500 Wilson Blvd.
Arlington, VA 22201-3834
703-907-7600
Fax: 703-907-7601
Web site: www.ce.org
CEA, a sector of the Electronic Industries Alliance (EIA), represents more than 600 U.S. companies involved in the
development, manufacturing and distribution of audio, video, mobile electronics, communications, information technology,
multimedia and accessory products, as well as related services, that are sold through consumer channels. Combined, these
companies account for more than $60 billion in annual sales.
Eva Cry, Information Manager
Credit Union National Association (CUNA)
5710 Mineral Point Rd.
Madison, WI 53701
608-232-8256
Fax: 608-232-8240
E-mail: ecry@cuna,com
Web site: www.cuna.org
Serves more than 90% of credit unions through credit union leagues in all 50 states and the District of Columbia. Credit
unions are cooperative non-profit financial institutions owned and controlled by members; they belong to credit union
leagues, which belong to CUNA.
Marsha Goldberger, Department of Ethics and Consumer Affairs
Direct Marketing Association
Consumer Affairs
1111 19th St., NW, Suite 1100
Washington, DC 20036
202-955-5030
Fax: 202-955-0085
E-mail: consumer@the-dma.org
Web site: www.the-dma.org
Membership: Companies who market goods and services directly to consumers using direct mail, catalogs, telemarketing,
magazine and newspaper ads, and broadcast on-line advertising. DMA operates the Consumer Line, Mail Preference Service and
Telephone Preference Service.
E-mail Preference Service (e-MPS)
,
Web site: www.dmaconsumers.org
The e-Mail Preference Service (e-MPS) is a free consumer service sponsored by The Direct Marketing Association (DMA) designed
to cut down on the amount of unsolicited commercial e-mail consumers receive in their e-mail inboxes. Consumers can register
online at www.dmaconsumers.org.
Mail Preference Service
PO Box 643
Carmel, NY 10512
202-861-2409
Web site: www.dmaconsumers.org
Handles written requests for name removal from most national advertising mailing lists.
Telephone Preference Service
PO Box 1559
Carmel, NY 10512
Web site: www.dmaconsumers.org
Handles written requests for name and telephone number removal from most national telemarketing lists.
Direct Selling Association (DSA)
1275 Pennsylvania Ave., NW
Suite 800
Washington, DC 20004
202-347-8866
Fax: Fax: 202-347-0055
E-mail: info@dsa.org
Web site: www.dsa.org
Membership: Companies that manufacture and distribute consumer products person-to-person and through home-party plans using
independent salespeople. All members comply with the DSA Code of Ethics which protects consumers of direct selling products
as well as the sellers of the products and opportunities.
Cindy Donahue, Meeting Coordinator
Distance Education and Training Council
1601 18th St., NW
Washington, DC 20009
202-234-5100
E-mail: detc@detc.org
Web site: www.detc.org
Membership: Home study (correspondence) schools.
Financial Planning Association
Offices in Atlanta, Denver, and Washington
3801 E. Florida Ave., Suite 708
Denver, CO 802102544
Toll free: 1-800-282-7526
Fax: 404-845-3660
E-mail: fpa@fpanet.org
Web site: www.fpanet.org
The Financial Planning Association (FPA) is the membership organization for the financial planning community. Its members
are dedicated to supporting the financial planning process in order to help people achieve their goals and dreams. FPA
believes that everyone needs objective advice to make smart financial decisions and that when seeking the advice of a
financial planner, the planner should be a CFP licensee.
Food Marketing Institute (FMI)
655 15th St. N.W., Suite 700
Washington, DC 20005
202-452-8444
Web site: www.fmi.org
FMI conducts programs in research, education, industry relations and public affairs on behalf of its members - grocery
retailers and wholesalers.
Funeral Consumers Alliance
PO Box 10
Hinesburg, VT 05461
802-482-3437
800-765-0107
Fax: Fax:802-482-5246
E-mail: info@funerals.org
Web site: www.funerals.org
Funeral Consumers Alliance is a nonprofit educational organization protecting a consumer's right to choose a dignified,
meaningful, affordable funeral. In addition to informing the public about their available options and rights, FCA will assist
in mediating complaints. There are more than 100 local affiliates around the country, many of
which work for better legislation, do funeral price surveys, and counsel members and the general public.
Carole Rogin, President
Hearing Industries Association
515 King St., Suite 420
Alexandria, VA 22314
703-684-5744
Fax: 703-684-6048
E-mail: hiallears@aol.com
Web site: www.hearing.org
Membership: Companies engaged in the manufacture and/or sale of hearing aids, their components, parts, and related products
and services.
Terry R. Head, President
Household Goods Forwarders Association of America, Inc.
2320 Mill Rd., Suite 102
Alexandria, VA 22314
703-684-3780
Fax: Fax: 703-684-3784
E-mail: HHGFAA@AOL.com
Web site: www.hhgfaa.org
The Household Goods Forwarders Association of America, Inc. represents movers and forwarders who handle commercial,
government and military shipments of household goods. Founded in 1962, now with members in over 150 countries worldwide,
HHGFAA is dedicated to fostering an industry-wide commitment to the highest standards of international household goods moving
services.
Jeanne Salvatore, Vice President, Consumer Affairs
Insurance Information Institute
Communications
110 William St.
New York, NY 10038
212-346-5555
Toll free: 1-800-331-9146
E-mail: jeannes@iii.org
Web site: www.iii.org
The National Insurance Consumer Helpline is a resource for consumers with automobile, homeowners and life insurance
questions. The Helpline is open Monday through Friday from 8 a.m. to 8 p.m., eastern time. Spanish-speaking operators also
available.
Greg Patzer, Executive Vice President
Monument Builders of North America
3158 South River Rd., Ste 224
Des Plaines, IL 60018
847-803-8800
Fax: 847-803-8823
Web site: www.monumentbuilders.org
Membership: Cemetery monument retailers, manufacturers and wholesalers; bronze manufacturers and suppliers. Consumer
brochures available on request.
Shirlene Datcher, Media Relations Coordinator
Mortgage Bankers Association of America
Consumer Affairs
1919 Penn. Ave., N.W
Washington, DC 20006
202-557-2700
Web site: www.mbaa.org
Membership: Mortgage banking firms, commercial banks, life insurance companies, title companies, and savings and loan
associations.
Andrea C. Levine, Director
National Advertising Division (NAD)
A Division of the Council of Better Business Bureaus, Inc.
845 Third Ave., 17th Floor
New York, NY 10022
212-754-1320
Fax: 212-832-1296
Handles complaints about the truth and accuracy of national advertising.
National Association of Funeral Directors
PO Box 486
Elm Grove, WI 53122-9486
Toll free: 1-800-662-7666
Third party dispute resolution program for complaints regarding funeral homes.
National Association of Home Builders
Member Service Center
1201 15th St., NW
Washington, DC 20005
202-266-8200
Toll free: 1-800-368-5242 (outside DC metro area)
E-mail: info@nahb.com
Web site: www.nahb.com
Membership: Single and multi family home builders, commercial builders and others associated with the building industry.
David Wetmore, Director
National Association of Insurance Commissioners (NAIC)
Federal and International Relations
444 North Capitol St., NW #701
Washington, DC 20001
202-624-7790
Fax: 202-624-8579
Web site: www.naic.org
NAIC is the organization of insurance regulators from the 50 states, the District of Columbia and the four U.S. territories.
One of its primary functions is consumer protection. It produces a number of guides which are distributed to insurance
departments and directly to consumers upon request.
Diane Callis, President
National Association of Personnel Services (NAPS)
3133 Mt. Vernon Ave.
Alexandria, VA 22305
703-684-0180
Fax: 703-684-0071
Web site: www.napsweb.org
Membership: Private employment agencies.
Ted Besesparis, Vice President, Communications
National Association of Professional Insurance Agents
400 North Washington St.
Alexandria, VA 22314
703-836-9340
Fax: 703-836-4933
E-mail: tedbe@pianet.org
Web site: www.PIANET.com
Provides consumers practical advice on personal insurance buying through its national outreach program.
National Association of Security Dealers
Office of Dispute Resolution
125 Broad St.
36th Floor
New York, NY 10004
212-858-4400
Fax: 212-858-4429
E-mail: ciletters@nasd.com
Web site: www.nasdadr.com
Third-party dispute resolution forum, including both arbitration and mediation solutions, for the resolution of monetary and
business disputes between investors and securities firms.
Brian Folkerts, Vice President of Government Affairs and Communications
National Food Processors Association
1350 I. St. N.W., Suite 300
Washington, DC 20005
202-639-5900
Fax: 202-639-5932
E-mail: nfpa@nfpa-food.org
Web site: www.nfpa-food.org
Membership: Commercial packers of such food products as fruit, vegetables, meat, poultry, seafood, and canned, frozen,
dehydrated, pickled and other preserved food items.
Larry Dyekman, Director of Communications and Education
National Futures Association (NFA)
200 West Madison St.
Chicago, IL 60606-3447
312-781-1370
Toll free: 1-800-621-3570 (outside IL)
Fax: 312-781-1467
Web site: www.nfa.futures.org
Contact NFA regarding disputes with futures commission merchants, commodity trading advisors, commodity pool operators,
introducing brokers, and associated individuals.
Jeff Zeltzer, Executive Director
National Home Equity Mortgage
Association
Executive Director
1301 Pennsylvania Ave. NW, Suite 500
Washington, DC 20004
202-347-1210
Fax: Fax: 202-347-1171
E-mail: jzeltzer-de@nhema.org
Web site: www.nhema.org
Founded in 1974, NHEMA is committed to keeping consumers informed and able to take advantage of the benefits afforded by home
equity mortgages. Today, NHEMA represents 350 member companies in all 50 states, employing tens of thousands of people and
providing needed credit to millions of Americans. NHEMA has a free consumer website designed to help borrowers borrow smart
and avoid problems: www.borrowsmart.com
Sherrie Rosenblatt, Director, Department of Public Relations
National Turkey Federation
1225 New York Ave., Suite 400
Washington, DC 20005
202-898-0100
Fax: 202-898-0203
E-mail: info@turkeyfed.org
Web site: www.eatturkey.com
Membership: Turkey growers, hatcheries, breeders, processors, marketers, and allied industry firms and poultry distributors.
Michael A Kaiser, NACPI President
North American Consumer Protection Investigators
c/o Governers Office of Consumer Affairs
#2 M. L. King Jr. Dr., Suite 356
Atlanta, GA 30334
404-656-3006
Fax: 404-651-9018
NACPI provides training and support for consumer protection investigators in government agencies at all levels. NACPI does
not investigate individual consumer complaints, but helps investigators share information of mutual concern.
North American Securities Administrators Association, Inc.
10 G St., NE
Suite 710
Washington, DC 20002
202-737-0900
Fax: 202-783-3571
E-mail: info@nasaa.org
Web site: www.nasaa.org
NASAA is an international organization devoted to investor protection. Its membership consists of the 66 state, provincial
and territorial securities administrators in the 50 states, the District of Columbia, Canada, Mexico and Puerto Rico. In the
United States, NASAA is the voice of the 50 state securities agencies responsible for the grass-roots investor protection,
investor education and efficient capital formation.
Craig Halverson, Assistant Executive Director
Photo Marketing Association Internatonal
3000 Picture Place
Jackson, MI 49201
517-788-8100
Toll free: 1-800-762-9287
Fax: 517-788-8371
E-mail: chalverson@pmai.org
Web site: www.pmai.org
Membership: Retailers of photo equipment, film and supplies; firms developing and printing film.
Nancy Bock, Director of Consumer Affairs
The Soap and Detergent Association
1500 K St., NW, Suite 300
Washington, DC 20005
202-347-2900
Fax: 202-347-4110
Web site: www.cleaning101.com
The Soap and Detergent Association is the non-profit trade association representing over 100 North American manufacturers of
household, industrial and institutional cleaning products; their
ingredients; and finished packaging. SDA members produce more than 90% of the cleaning products marketed in the U.S. Free/low
cost educational materials are available to consumers and educators on handwashing, asthma education, fabric care, hard
surface cleaning and the safe, effective and responsible use of household cleaning products.
Tire Association of North America
11921 Freedom Dr., Suite 550
Reston, VA 20190
703-736-8082
Toll free: 1-800-876-8372
Web site: www.tana.net
Membership: Independent tire dealers and retreaders.
Marisa Gordon, Asst. Communications Director
Toy Industry Association Inc.
1115 Broadway, Suite 400
New York, NY 10010
212-675-1141
Fax: 212-633-1429
Web site: www.toy-tia.org
Membership: American toy manufacturers.
Robert Whitley, President
United States Tour Operators Association (USTOA)
275 Madison Ave., Suite 2014
New York, NY 10016
212-599-6599
Fax: 212-599-6744
E-mail: USTOA@aol.com
Membership: Wholesale tour operators, common carriers, suppliers, and providers of travel services.
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