OSHA Instruction CPL 2.115
June 14, 1996
Directorate of Compliance Programs
SUBJECT: Complaint Policies and Procedures
A. Purpose. This instruction establishes revised policies and
procedures for handling complaints relating to workplace safety
and health conditions.
B. Scope. This instruction applies OSHA-wide. States with
OSHA-approved state plans are encouraged to adopt similar policies
but may choose to experiment with other alternatives. See
paragraph H., below.
C. References.
1. OSHA Instruction CPL 2.103, September 26, 1994, Field
Inspection Reference Manual (FIRM).
2. OSHA Instruction FAP 1.3, May 17, 1996, Federal Agency
Safety and Health Programs.
3. OSHA Instruction STP 2.22A, May 14, 1986, State Plan
Policies and Procedures Manual (SPM).
4. OSHA Instruction ADM 1-1.31, September 20, 1993, The IMIS
Enforcement Data Processing Manual
D. Action. OSHA Regional Administrators and Area Directors shall
ensure that the guidelines and procedures set forth in this
instruction are followed. This instruction supersedes certain
provisions of the Field Inspection Reference Manual (FIRM)
contained at Chapter I, C. The FIRM shall be revised to
incorporate these changes. Also, see FAP 1.3 for instructions on
handling complaints lodged against Federal Agencies.
E. Summary of Changes. Significant features of the new policy are:
1. Complaints are no longer identified as "formal" or
"nonformal."
2. Based on new criteria, complaints shall now be classified as
those that result in onsite inspections and those that
result in investigations using telephone and telefax, and
similar means.
Appendix A contains a flow chart graphically depicting a summary
of this new complaint policy.
F. Application. This instruction applies to complaints received
addressing hazards in all covered workplaces, including private
sector and Federal Agencies. A complaint lodged against a Federal
Agency can also include an alleged violation of 29 CFR Part 1960,
Basic Program Elements for Federal Employee Occupational Safety
and Health Programs and Related Matters.
G. Background. The new complaint policies and procedures were
developed through the Complaint Process Improvement Project as a
part of the Department of Labor/OSHA's Reinvention Effort. They
were pilot-tested in the Area Offices in Cleveland, Ohio, and
Peoria, Illinois. After review and evaluation of the pilot test,
the policies and procedures are being implemented as part of
OSHA's national program.
These new procedures will provide quicker resolution of
complaints, speed hazard abatement and enable OSHA to focus OSHA's
inspection resources on the workplaces where they are most needed.
This new policy continues to assure the right of current employees
and their representatives to an onsite inspection; it also
encourages them to attempt resolution of lower priority complaints
in a more expeditious manner.
H. Federal Program Change. This is a Federal Program Change that
impacts State programs.
1. The Regional Administrator shall ensure that this change is
promptly forwarded to each State designee, using a format
consistent with the Plan Change Two-Way Memorandum in
Appendix P, OSHA Instruction STP 2.22A, State Plan Policies
and Procedures Manual.
2. The Regional Administrator shall explain the content of this
change to the State designee.
3. States are encouraged, but not required, to adopt an
identical or alternative policy. States shall be asked to
provide preliminary notification to the RA within 30 days
from the date of this introduction of their intent to adopt
or not to adopt the procedures in this directive. The State
shall formally respond to this change with an indication of
their intent within 70 days in accordance with paragraph
I.1.a.(2)(a) and (b), Chapter III or Part I of the SPM. If
the State adopts identical procedures, no further plan
change supplement need be submitted. If the State adopts
different compliance procedures, a copy of the procedures
shall be provided to the Regional Administrator within six
months from the date of this directive for review.
4. State designees may also wish to include alternative
procedures in a pilot Performance Agreement to be negotiated
between the State and the RA and approved by the Assistant
Secretary. Such agreements shall define interim indicators
of effectiveness and the results anticipated from the
successful policy.
5. The Regional Administrator shall review policies,
procedures, and instructions issued by the State and monitor
their implementation as provided in a Performance Agreement
or through routine monitoring focussing on impact and
results.
I. Definitions.
1. Complaint Notice of an alleged hazard (over which OSHA has
jurisdiction), or a violation of the Act, alleged by a past
or present employee, a representative of employees, an 11(c)
officer seeking resolution of a discrimination complaint or
any other individual knowledgeable of the alleged hazardous
condition.
2. Referral Notice of an alleged hazard or violation of the
Act given by any source not listed in Section I.1 above,
including CSHO referrals. See Chapter 1, Section C-10 of
the FIRM for procedures to be followed for referrals.
3. Permanently disabling injuries or illnesses Injuries or
illnesses which may result in permanent disabilities or
illnesses that are chronic or irreversible. Examples of
permanently disabling injuries or illnesses include:
amputation, blindness, standard threshold shift in hearing,
lead or mercury poisoning, or third-degree burns.
4. Complaint Inspection: A complaint inspection is an
inspection that is initiated primarily as a result of a
complaint, is conducted by an OSHA compliance officer at the
employer's worksite, and that meets at least one of the
criteria listed below:
a. The complaint was reduced to writing, is signed by a
current employee or employee representative,and states the
reason for the inspection request with reasonable
particularity. In addition, there are reasonable grounds to
believe that a violation of a safety or health standard or
danger exists, as provided in Section 8(f)(1) of the Act.
b. The complaint alleges that physical harm, such as
disabling injuries or illnesses (as defined in I.3. above)
has occurred as a result of the complained-of hazard(s) and
there is reason to believe that the hazard or related
hazards still exist.
c. The complaint is based on an allegation of an imminent
danger situation (See the FIRM for additional procedures to
be followed).
d. The complaint identifies an establishment or an alleged
hazard covered by a local or national emphasis program.
e. The employer fails to provide an adequate response to a
complaint as described in Section L, below, or the
complainant provides evidence that the employer's response
is false or does not adequately address the hazard(s).
f. The firm or establishment that is the subject of the
complaint has a history of egregious, willful, or
failure-to-abate citations, within Area Office jurisdiction
and within the last three (3) years. The Area Director may
determine not to inspect a facility when good quality
abatement evidence has been provided and programs have been
implemented to prevent a recurrence of hazards.
g. An 11(c) discrimination investigator requests that a
complaint inspection be conducted in response to an
employee's allegation that he/she was discriminated against
for complaining about safety or health conditions in the
workplace or for refusing to do an allegedly imminently
dangerous job/task.
h. If an inspection is scheduled, or has begun, at an
establishment, and a complaint that would normally be
investigated by telephone/fax is received, that complaint
may, at the Area Director's discretion, be scheduled for
inspection as a companion complaint.
5. Complaint Investigation: A complaint investigation is
conducted for other complaints that do not meet one of the
above complaint inspection criteria. It does not include an
on-site inspection of the workplace.
An "investigation" differs from an "inspection" in that in
an investigation, OSHA advises the employer of the alleged
hazards by telephone and telefax, or by letter if necessary
(e-mail may be available in the future). The employer is
required to provide a written response. OSHA shall provide
copies of the response(s) to the complainant.
J. Procedures for Receiving a Complaint by Telephone.
1. During the course of telephone contact with the complainant,
the following general guidance shall be followed. Detailed
optional guidance is found in Appendix B. The person taking
the complaint must, to the extent feasible:
a. determine if the complainant is a current employee or an
employee representative;
b. explain the complaint process, and if appropriate, the
concepts of "investigation" and "inspection", as well as the
relative advantages of each;
c. determine the exact nature of the alleged hazard and the
basis of the complainant's knowledge;
d. determine if complaint items are apparent violations of
OSHA standards or the OSH Act;
e. inform the complainant(s) of their rights to
confidentiality in accordance with Section 8(f)(1) of the
Act, and ask whether they wish to exercise that right;
f. explain 11(c) rights to private sector employees or
reprisal and discrimination protection provided by Executive
Order 12196, 29 CFR Part 1960.46 and the Whistleblowers
Protection Act of 1989 to Federal employees. (See FAP 1.3
for reports of reprisal or discrimination from Federal
employees).
K. Procedures for an Inspection
1. The Area Office supervisor shall evaluate each complaint,
and other available information, and exercise professional
judgement to decide whether or not there are reasonable
grounds to believe that a violation or hazard exists. If
there are not reasonable grounds to believe that a violation
or hazard exists, an inspection shall not be conducted. The
Area Director may also determine not to inspect a facility
if she/he has evidence that the condition complained of is
being abated.
2. If the complaint meets at least one of the inspection
criteria listed in I.4. above, the complainant or employee
representative shall be informed that an inspection will be
scheduled and that he/she shall be advised of the results.
After an inspection, the Area Office shall send the
complainant a letter addressing each complaint item, with
reference to the citation(s) or a sufficiently detailed
description of why the findings did not result in a
violation.
3. If the employee or employee representative requests an
on-site inspection, but has not submitted a signed complaint
or one which meets any of the other inspection criteria,
he/she shall be advised that OSHA will hold the complaint
for five working days so that he/she can either come into
the office and sign the complaint or mail/fax a signed
complaint letter to OSHA. If a signed complaint is not then
received after five working days, or if the complainant does
not initially request an on-site inspection, OSHA will
proceed with the investigation process. OSHA will no longer
mail OSHA-7 complaint forms to the complainant for
signature.
4. When a written complaint signed by a current employee or
employee representative is received, and there are
reasonable grounds to believe that a violation or hazard
exists, an inspection shall be conducted. The complainant
may be contacted for clarification of issues raised in the
complaint, as necessary. Where a written, signed complaint
has been submitted, but, in the professional judgement of
the Area Director, there are no reasonable grounds to
believe that a violation or danger exists, no inspection or
investigation shall be made. In such situations, the
complainant shall be notified in writing of OSHA's intent to
not conduct an investigation or inspection, the reasoning
behind such a determination, and the appeal rights provided
under 29 CFR 1903.12.
L. Procedures for an Investigation
1. If the complaint requires an investigation, OSHA shall
contact the employer by telephone and notify him/her of the
complaint and its allegation(s). The employer shall be
advised that he/she must investigate and determine whether
the complaint is valid. The employer shall be advised that
a response is due within five(5) working days and that OSHA
requests the posting/sharing of information with employees,
employee representative and/or the safety committee.
Although the employer must respond within the above time
frame, he/she may not be able to complete abatement action,
but is encouraged to do so. See the letter to employers at
Appendix C, pages 1-2 for what is required in their
response.
2. OSHA shall ask for the name of the contact person at the
employer's worksite and may also request the name, address
and telephone number of the union and/or employee
representative, if any. The company fax number is also
requested. The employer is advised of what information is
needed to answer the complaint. The employer is encouraged
to respond by fax. In addition, documentation, such as
invoices, sampling results, photos, video tape, etc., shall
be required and provided by the employer as evidence of
abatement, to ensure that the complaint hazard(s) has been
eliminated.
3. As soon as possible thereafter, the notification letter
shall be faxed (or mailed, where no fax is available) to the
employer.
4. The complainant shall be advised of the employer's
response(s). The complainant shall be advised of his/her
rights to dispute the employer's response, and of the right
to request an inspection if the alleged hazard persists.
The employee need not put his/her dispute with the
employer's response in writing. Disputed issues may be
clarified by telephone, and some discretion is allowed in
situations where, in the professional judgement of the Area
Director, the complaint does not warrant an on-site
inspection. In such situations, the complainant shall be
notified of OSHA's intent not to conduct an inspection, an
the reasoning behind such a determination. If the employee
disagreement takes the form of written complaint, refer to
procedures at K.3 above.
5. If a signed complaint is received after the complaint
investigation process has begun (for example, the signed
complaint is received on the 8th day), OSHA shall make a
determination as to whether the alleged hazard is still
likely to exist based on the employer's response and by
contacting the complainant. The complainant shall be
informed that the complaint investigation has begun and
he/she still retains the right to request an on-site
inspection if he/she disputes the results and believes the
hazard still exists.
6. When OSHA receives an adequate response from the employer,
and the complainant does not dispute or object to the
response, an on-site inspection normally will not be
conducted.
7. If no employer or an inadequate employer response is
received after the allotted five (5) working days, an
additional contact with the employer may be made before an
inspection is scheduled. Ultimately, if the employer
provides no response or an inadequate response or OSHA
determines from other information that the condition is not
being corrected, an inspection will be scheduled.
8. The complaint shall not be closed until OSHA is certain that
the hazard has been eliminated/abated.
M. Identity of Complainant. The identity of the complainant shall be
withheld from the employer, upon the request of the complainant,
in accordance with Section 8(f)(1) of the Act. No information
shall be given to employers which would allow them to identify the
complainant.
N. Sample letters for new complaint procedures. Appendix C contains
samples of notification letters to the employer and complainant, a
certification of posting letter, and a complaint form letter to an
employer closing the complaint.
O. Recording in IMIS. Information about complaint inspections or
investigations shall be recorded in IMIS following current
instructions given in the IMIS manual. Refer to Appendix D of
this instruction for additional guidance.
Joseph A. Dear
Assistant Secretary
DISTRIBUTION: National, Regional, and Area Offices
All Compliance Officers
State Designees
NIOSH Regional Program Directors
7(c)(1) Project Managers
(For Appendix A, Click Here)
APPENDIX B
OPTIONAL INFORMATION TO BE OBTAINED
Obtain information from the caller by asking the following questions,
where relevant;
For all complaints:
What is the hazard? _________________________________________________
How are workers exposed to this hazard? Describe the unsafe or
unhealthful conditions; identify the location. ______________________
_____________________________________________________________________
What work is done in the unsafe/unhealthful area? Identify, as well as
possible, the type and condition of equipment in use, the materials
(i.e. chemicals) being used, the process/operation involved, and the
kinds of work being done near the hazardous area. Have there been any
recent chemical spills, releases, or accidents? _____________________
_____________________________________________________________________
_____________________________________________________________________
With what frequency are workers doing the task which leads to the
exposure? Continuously? Every day? Every week? Rarely? For how long at
one time? How long has the condition existed as far as can be
determined? Has it been brought to the employer's attention? Have any
attempts been made to correct the condition, and if so, who took these
actions? What were the results? _____________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
How many shifts are there? What time do they start? On which shift
does the hazardous condition exist? _________________________________
_____________________________________________________________________
What personal protective equipment (i.e., hearing protection or
respirators) is required by the company relevant to the alleged
exposure? Is it used by employees? Include all PPE and describe it as
specifically as possible. Include the manufacturer's name and any
identifying numbers. ________________________________________________
_____________________________________________________________________
How many people work in the establishment? How many are exposed to the
hazardous conditions? How near do they get to the hazard?
_____________________________________________________________________
_____________________________________________________________________
Is there an employee representative (union) in the establishment?
Include the name, address, and telephone number of the union and/or the
employee representative(s). _________________________________________
_____________________________________________________________________
For health hazards:
Has the employer administered any tests to determine employee exposure
levels to the hazardous conditions or substance? Describe these tests.
What were the results? Can the employees get the results (as required
by the standards)? __________________________________________________
_____________________________________________________________________
What engineering controls are in place in the area(s) in which the
exposed employees work? For instance, are there any fans or acoustical
insulation in the area which may reduce exposure to the hazard?
_____________________________________________________________________
_____________________________________________________________________
What administrative or work practice controls has the employer put into
effect? _____________________________________________________________
Do any employees have any symptoms which may have been caused by
exposure to hazardous substances? Have any employees ever been treated
by a physician for work-related disease or condition? What was it?
_____________________________________________________________________
_____________________________________________________________________
Have there been any "near-miss" accidents? __________________________
_____________________________________________________________________
Are respirators worn to protect against health hazards, and if so, what
kinds? What exposures are they protecting against?
_____________________________________________________________________
If the complaint is related to noise, what, if any, hearing protection
is provided to and worn by the employees? ___________________________
_____________________________________________________________________
For safety hazards:
Under what adverse or hazardous conditions are employees required to
work? This should include conditions contributing to stress and "other"
probability factors. ________________________________________________
_____________________________________________________________________
Have any employees been injured as a result of this hazardous condition?
Have there been any "near miss" incidents?___________________________
_____________________________________________________________________
APPENDIX C
SAMPLE LETTERS
Re: Complaint No.
Dear :
On the Occupational Safety and Health Administration (OSHA) received
notice of safety and health hazards at your worksite. We notified you,
by telephone, of these alleged hazards on ______. The specific nature
of the alleged hazards is as follows:
We have not determined whether the hazards, as alleged, exist at your
workplace; and we do not intend to conduct an inspection at this time.
However, since allegations of violations have been made, we request that
you immediately investigate the alleged conditions and make any
necessary corrections or modifications. Please advise me in writing, no
later that of the results of your investigation. You must provide
supporting documentation of your findings, including any applicable
measurements or monitoring results, and photographs which you believe
would be helpful, as well as a description of any corrective action you
have taken or are in the process of taking.
This letter is not a citation or a notification of proposed penalty
which, according to the OSH Act may be issued only after an inspection
of the workplace. It is our goal to assure that hazards are promptly
identified and eliminated. Please take immediate corrective action
where needed. We encourage employee participation in investigating and
responding to any alleged hazard. If we do not receive a response from
you by indicating that appropriate action has been taken or that no
hazard exists and why, an OSHA inspection will likely be conducted.
An inspection may include a review of the following: injury and illness
records, hazard communication, personal protective equipment, emergency
action or response, bloodborne pathogens, confined space entry,
lockout/tagout and related safety and health issues.
Please note, however, that OSHA selects for inspection some cases where
we have received letters in which employers have indicated satisfactory
corrective action. This is to ensure that employers have actually taken
the action stated in their letters.
The State of ______ offers OSHA consultation services without charge, to
assist in resolving all occupational safety and health issues. However,
the variety of services available or the scheduling of those services
may be limited by the consultation project's requirement to give
priority to small businesses in high hazard industries and by its
backlog. To discuss or request the services call the following number:
You are requested to post a copy of this letter where it will be readily
accessible for review by all of your employees and return a copy of the
signed Certificate of Posting (Attachment A) to this office. In
addition, you are requested to provide a copy of this letter and your
response to a representative of any recognized union or safety committee
if these are at your facility. Failure to do so may result in an
on-site inspection.
The complainant has been furnished a copy of this letter and will be
provided a copy of your response. Section 11(c) of the OSH Act provides
protection for employees against discrimination because of their
involvement in protected safety and health activity.
If you have any question concerning this matter, please contact
__________ at the address in the letterhead. Your personal support and
interest in safety and health of your employees is appreciated.
Sincerely,
Attachment A
CERTIFICATE OF POSTING
OSHA NOTIFICATION OF ALLEGED HAZARD(S)
Complaint Nr:
Date of Posting:____________________
Date Copy Given to
an Employee Representative:__________
On behalf of the employer, I certify that a copy of the complaint letter
received from the Occupational Safety and Health Administration (OSHA)
has been posted in a conspicuous place, where all affected employees
will have notice, or near such location where the alleged hazardous
condition(s) occurred, and such notice has been given to each authorized
representative of affected employees, if any. This notice was or will
be posted for a minimum of ten (10) working days or until any hazardous
conditions found are corrected.
_____________________
Signature
_____________________
Title
___________________________
Employer/Establishment name
Attachment A
Dear:
In response to your complaint of health and safety hazards at the
Occupational Safety and Health Administration (OSHA) has notified
requesting that the appropriate action be taken to correct the
situation. Enclosed is a copy of that letter for your information.
We have not revealed your identity to the employer. When we receive
additional information from the employer, a copy of the response will be
forwarded to you.
Section 11(c) of the OSH Act provides protection for employees against
discrimination because of their involvement in protected safety and
health related activity. If you believe that you are being treated
differently or action is being taken against you because of your safety
or health activity, you may file a complaint with OSHA. You should file
this complaint as soon as possible, since OSHA normally can only accept
complaints filed within 30 days of the alleged discriminatory action.
Your continued interest in workplace safety and health is appreciated.
Respectfully,
Enclosure
Re:
Dear:
We have been advised by that the hazards about which you complained are
presently being investigated. Enclosed is a copy of a letter from the
employer.
The Occupational Safety and Health Administration has requested that the
employer submit written notification to us when all corrective action
has been completed.
A copy of the employer's response will be forwarded to you for your
information as soon as we receive it.
Respectfully,
Enclosures
Re:
Dear:
On ____________ this office sent to you a letter concerning alleged
occupational safety and health hazards at your establishment. A copy of
the letter is enclosed.
We have not received a reply from you concerning these allegations.
Please advise this office of your findings and of any corrective action
you have taken by ___________. If we do not hear from you, an
inspection may be scheduled.
OSHA selects for inspection a random sample of cases in which employers
have indicated satisfactory corrective action. This policy has been
established to ensure that employers have actually taken the action
asserted in their letters.
If you have any questions concerning this matter, please contact
at the above number. Your cooperation in this matter is appreciated.
Respectfully,
Enclosures
Re:
Dear:
has advised me that the hazards you complained about have been
investigated. A copy of the employer's letter is enclosed.
With this information, OSHA feels the case can be closed on the grounds
that the hazardous conditions have been corrected (or no longer exist).
If you do not agree that the hazards you complained about have been
satisfactorily abated, please contact us by . If we do not hear
from you within that time, we will assume that the hazard has been
corrected or eliminated and will take no further action with respect to
this case.
Your action on behalf of safety and health in the workplace is sincerely
appreciated.
Respectfully,
Enclosures
Re:
Dear:
On the Occupational Safety and Health Administration (OSHA)
notified you of alleged safety and/or health hazards at your worksite.
Your response to these allegations was received in the Area Office
on .
Based on our review of the information you provided in your response to
these alleged hazards, we have determined that our file on this matter
can be closed and no further action on this complaint is anticipated at
this time.
Please note, however, that the complainant will also be given the
opportunity to review the information provided in your response. If the
complainant disputes the accuracy of the response, it may be necessary
for OSHA to contact you for additional information or documentation of
corrective action in order to resolve these issues. In some situations,
it may be necessary to conduct an inspection of your workplace.
We appreciate your prompt response to these allegations, and your
interest in the safety and health of your employees. Please feel free
to contact this office if we can be of additional assistance to you.
Sincerely,
Re:
Dear:
The purpose of this letter is to acknowledge receipt of your complaint
and to inform you that an inspection of this workplace will be scheduled
as soon as possible, in accordance with the priorities established by
the agency. You will be informed of the results of our inspection when
they are available.
Section 11(c) of the OSH Act provides protection for employees against
discrimination because of their involvement in protected safety or
health related activity. If you believe that you are being treated
differently or action is being taken against you because of your safety
or health activity, you may file a complaint with OSHA. You should file
this complaint as soon as possible, since OSHA normally can accept only
those complaints filed within 30 days of the alleged discriminatory
action.
Thank you for your interest in workplace safety and health.
Respectfully,
Re:
Dear:
In response to your complaint concerning safety and health hazards at
, the Occupational Safety and Health Administration (OSHA)
conducted an inspection. That inspection was completed on .
The results of our inspection of your complaint items are as follows:
Attached for your information is a copy of the OSHA-2, Citation and
Notification of Penalty, which was sent to your employer on and
should have been posted at the workplace for at least three days after
receipt.
If you do not agree with our inspection results, you may contact me for
a clarification of the matter. You also have the right to an informal
review by the OSHA Regional Administrator.
This review may be obtained by submitting a written statement of your
position to the Regional Administrator. The Regional Administrator will
provide the employer with a copy of such statement by certified mail.
Your identity will be withheld unless you explicitly request that it be
revealed.
Section 11(c) of the OSH Act provides protection for employees against
discrimination because of their involvement in protected safety and
health related activity. If you believe you are being treated
differently or action is being taken against you because of your safety
or health activity, you may file a complaint with OSHA. You should file
this complaint as soon as possible, since OSHA normally can accept only
those complaints filed within 30 days of the alleged discriminatory
action.
Thank you for your concern for a safe and healthy workplace.
Respectfully,
APPENDIX D
IMIS RECORDING
A. Instructions for recording complaint data.
1. On the OSHA-7,complete the data items as follows:
a. Item #37 - Mark "formal" for signed complaints an
"nonformal" for all others.
b. Item 39 - Mark box d "nonformal complaint notification to
employer."
c. Item 40 - "Date letter sent" - write the date the
employer was called.
d. Item 41 - "Date response due" - write the date which is
five working days later.
e. Item 42 - Where applicable the following codes will be
entered: ID (imminent danger), LP'S (local emphasis
program), NP (national emphasis program), DI (disabling
injury/illness), SH (significant history), IR
(discrimination investigator request), OD (OSHA disputes),
ED (employee disputes), CC(companion complaint) or SC
(signed complaint).
f. Item 46 - "Optional Code" - write N-10-Phone.
2. For complaint inspections on the OSHA 1-B Worksheet, under item
13, REC (Related Event Code), mark the item with a "C" when the
violation relates to the complaint.
B. Data Entry Options. Enter OSHA-7 into IMIS system and follow menu
to process letters to employer and complainant. Complaint allegations
from OSHA-7 are drawn into letter to employer by the following commands:
Press {shift}{F10} concurrently, then enter /usr/Wp/07/D####### (#######
is the complaint number).
Alternatively, the notification letter is created to be faxed (or mailed
if no fax is available). A macro to create a letter to the contact
person at the company can be placed in the office NCR system, thereby
enabling letter creation without entering the OSHA-7.
1. From a new word processing machine screen pull up macro by
pressing BLUE and F10 keys. The macro is entitled "cip" -- type
"cip" and return to bring up the special complaint letter format.
2. Edit the letter as noted by the () for the information specific
to the complaint. To move quickly through the letter, search F2
with a (.
3. If a choice is made to save the letter, give it a new name and
directory.
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