Title: Information Technologies Promise To Make Government More Efficient And Responsive Date: April 29, 1999 Media contacts: April 29, 1999 Peter West NSF PR 99-33 (703) 306-1070/pwest@nsf.gov Stephanie Simon (518) 442-3895/ssimon@ctg.albany.edu Program contact: Lawrence E. Brandt (703) 306-1981/lbrandt@nsf.gov INFORMATION TECHNOLOGIES PROMISE TO MAKE GOVERNMENT MORE EFFICIENT AND RESPONSIVE Enormous and wide-ranging research challenges remain The "digital revolution" has equipped New York City police officers with access to precinct-by-precinct information on crime. Advanced technologies allow the state of Texas to use "neural nets" to detect patterns of potential fraud in Medicaid data. The Internal Revenue Service's "e-file" and "Telefile" permit taxpayers to file returns electronically, using only a telephone or a modem. The potential for information technologies to make governments at all levels more efficient and more responsive to citizens already has been demonstrated. But enormous research challenges in a host of fields -- from telecommunications to political science - must still be met if the lessons of small-scale "digital government" projects are to be more widely applied, according to a new report funded by the National Science Foundation (NSF), titled "Some Assembly Required: Building a Digital Government for the 21st Century." "We can already see the transformational potential of digital communications and other advanced technologies in relatively rare government applications,' said Sharon S. Dawes, director of the Center for Technology in Government (CTG) at the University at Albany, State University of New York and the report's lead author. She added that "advanced computing and communications make programs like these technically feasible, but alone they are insufficient for achieving the kinds of services that the public demands and deserves." Lawrence E. Brandt, who oversees the new Digital Government Program in NSF's Computer and Information Sciences and Engineering (CISE) directorate, said the report provides a perspective on the kinds of research that will need to be carried out to harness digital technologies to serve the complex web of federal, state and local government agencies, public-private partnerships, and private-sector companies that serve citizens. The report reflects the advice of dozens of researchers in the fields of information, social, behavioral, and computer science who attended a CTG workshop last fall. "This was an interesting mix of consumers and creators of these technologies," Brandt noted. The diversity of disciplines reflects the complex nature of the problems that will have to be overcome to make government databases operate together to be useful to a broad range of users, which is only one challenge of creating an effective "digital government." Such undertakings require expertise in fields as different as the mathematics of database management and the psychology computerinterface design. As part of its Information Technology for the 21st Century (IT2) Initiative, the Clinton Administration has asked Congress to allow NSF to spend $146 million in fiscal 2000 to conduct fundamental technology research. Some fraction of that money would be spent on multidisciplinary research in areas such as digital government. The six major recommendations contained in the report, Brandt said, will help NSF to devise criteria for judging which proposals have high research merit and are most likely to help improve the efficiency and responsiveness of governments from local city halls to Washington D.C. -NSF- For more information, see: http://www.ctg.albany.edu and http://www.nsf.gov/pubs/1999/nsf99103/nsf99103.txt Attachments: List of participants of the organizing committee that produced the report List of the report's recommendations RECOMMENDATIONS OF "SOME ASSEMBLY REQUIRED: BUILDING A DIGITAL GOVERNMENT" The report urges NSF to: · support research at all levels of government and between the public and private sectors; · investigate issues of governance and democratic processes in the digital age; · develop methods that address service integration and environmental complexity; · seek innovative funding models for Digital Government initiatives; · link research and practice to unite academic and government innovations projects; · include government program managers in the research selection process through a practitioner advisory group and roles on review panels. ORGANIZING COMMITTEE FOR "SOME ASSEMBLY REQUIRED: BUILDING A DIGITAL GOVERNMENT" Sharon S. Dawes, committee chair Director, Center for Technology in Government University at Albany, SUNY Phone: (518) 442-3892 Fax: (518) 442-3886 E-mail: sdawes@ctg.albany.edu Tora Bikson, senior scientist Rand Corporation, Behavioral Sciences Department Phone: (310) 393-0411 x 7227 Fax: (310)393-4818 E-mail: tora@rand.org Peter A. Bloniarz, research director Center for Technology in Government University at Albany, SUNY Phone: (518) 442-3892 Fax: 518)442-3886 E-mail: pbloniarz@ctg.albany. edu Lawrence Brandt, program manager for digital government National Science Foundation Division of Advanced Scientific Computing Phone: (703) 306-1981 Fax: (703) 306-0589 E-mail: lbrandt@nsf.gov Angela Coppola U.S. Central Intelligence Agency Phone: (703) 281-8015 E-mail: angela@ucia.gov Patricia D. Fletcher Department of Information Systems University of Maryland, Baltimore County Phone: (410) 455-3154 Fax: (410) 455-1073 E-mail: fletcher@research.umbc. edu Robert E. Greeves, principal The Council for Excellence in Government Phone: (703) 938-3150 Fax: (703) 938-9126 E-mail: greeves@tmn.com John L. King Dept. Information & Computer Science University of California at Irvine Phone: (714) 856-6388 Fax: (714) 856-4056 E-mail: king@ics.uci.edu Timothy Loewenstein, chair Board of Supervisors Buffalo County, Nebraska Chair, NACO Telecom Subcommittee Phone: (308) 865-4736 Fax: (308) 233-0000 E-mail: tstein@kearney.net Jerry Mechling, program director Strategic Computing & Telecommunications JFK School of Government Harvard University Phone: (617) 495-3036 Fax: (617) 496-1722 E-mail: jerry_mechling)fs)ksg@ksg.harvard.edu Alvin Pesachowitz, chief information officer U.S. Environmental Protection Agency Phone: (202) 260-4600 Fax: (202) 260-0835 E-mail: pesachowitz.al@epamail.epa.gov Carolyn Purcell, executive director Texas Department of Information Resources Phone: (512) 475-4720 Fax: (512) 475-4759 E-mail: carolyn.purcell@dir.state.tx.us James Ruda Local government advocate Dudley, Mass. Phone: (508) 943-0111 Fax: (508) 949-7626 E-mail: jruda@aol.com Jerry Sheehan, education and outreach coordinator National Center for Supercomputing Applications Phone: (217) 244-6012 Fax: (217) 244-1987 E-mail: jsheehan@ncsa.uiuc.edu Greg Woods, deputy director National Partnership for Reinventing Government Phone: (202) 632-0150, x 121 Fax: (202) 632-0390 E-mail: greg.woods@npr.gov