United States Department of Agriculture
Natural Resources Conservation Service		 Go to Accessibility Information
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Landowners Say:

Getting Conservation Technical Assistance is a Satisfying Experience

The American Customer Satisfaction Index (ACSI) shows that farmers and ranchers are happy with the conservation technical assistance (CTA) they get from the NRCS and conservation districts.

CTA received a satisfaction index of 81 out of a possible 100. See the ACSI Score Sheet.

  • 10 points higher than Americans rate private sector services
  • 12 points higher than the index for Federal government services.

CTA received a trust index of 90 out of a possible 100

Survey Details
Microsoft Word DocumentSurvey Report
Microsoft PowerPoint PresentationPowerPoint Presentation



photo montage of farmers and ranchers with NRCS staff person giving assistance
photo montage of farmers and ranchers with NRCS staff person giving assistance