This core qualification involves the ability to explain, advocate, and express facts and ideas in a convincing manner and to negotiate with individuals and groups internally and externally. It also involves the ability to develop an expansive professional network with other organizations and to identify the internal and external politics that impact the work of the organization.
Representing and speaking for the organizational unit and
its work (e.g., presenting, explaining, selling, defining, and
negotiating) to those within and outside the office (e.g., agency
heads and other government executives, corporate executives,
Office of Management and Budget officials, congressional members
and staff, the media, and clientele and professional groups);
making clear and convincing oral presentations to individuals
and groups; listening effectively and clarifying information;
facilitating an open exchange of ideas.
Establishing and maintaining working relationships with internal
organizational units (e.g., other program areas and staff support
functions); approaching each problem situation with a clear perception
of organizational and political reality; using contacts to build
and strengthen internal support bases; getting understanding
and support from higher level management.
Developing and enhancing alliances with external groups (e.g.,
other agencies or firms, state and local governments, Congress,
and clientele groups); engaging in cross-functional activities;
finding common ground with a widening range of stakeholders.
Working in groups and teams; conducting briefings and other
meetings; gaining cooperation from others to obtain information
and accomplish goals; facilitating win-win situations.
Considering and responding appropriately to the needs, feelings,
and capabilities of different people in different situations;
being tactful and treating others with respect.
Seeing that reports, memoranda, and other documents reflect
the position and work of the organization in a clear, convincing,
and organized manner.
