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Business Services Online Handbook

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What is BSO?

New For Tax Year 2004

System Requirements

Security
BSO Availability
Important Dates
Registering
Logging In
Accessing BSO Services
Maintaining Your Registration Information
Submitting A W-2 Wage File
Creating Forms W-2 Online
Creating Forms W-2c Online
Viewing Submission Information
Viewing Employer Report Information
Acknowledging A Resubmission Notice
Requesting A Resubmission Extension
Logging Out
Getting Help
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Sample of BSO Booklet      

 

 

Social Security Administration
Office of Systems Electronic Services
6401 Security Boulevard
Baltimore, Maryland 21235

June 2004


CONTACT INFORMATION

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Employer Reporting Assistance
For help with registering or annual wage reporting, call:
1-800-772-6270 (toll free)
or 1-410-965-4241
Monday - Friday
7:00 a.m. to 7:00 p.m. Eastern time

BSO Technical Assistance
For technical help with using BSO, call:
1-888-772-2970 (toll free)
Monday - Friday
8:30 a.m. to 4:00 p.m. Eastern time

Fax: 1-410-597-0237
E-mail: bso.support@ssa.gov
Caution: The Social Security Administration recommends that you not include private information, such as your Social Security number, in Internet e-mail messages.

General Information
For information about Social Security Administration programs and benefits, call:
1-800-772-1213 (toll free)
Monday - Friday
7:00 a.m. to 7:00 p.m. Eastern time

For TDD/TTY, call 1-800-325-0778 (toll free)


WHAT IS BUSINESS SERVICES ONLINE?

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Welcome to Business Services Online (BSO). BSO offers Internet services for businesses and employers who exchange information with the Social Security Administration. To begin using BSO, you must first complete a one-time registration process as described in the Registering section of this document.

As a registered BSO user, you will be able to:
arrow icon Submit W-2 and W-2c wage files to the Social Security Administration.
arrow icon Create, save, print, and submit Forms W-2 online
arrow icon Create, print, and submit Forms W-2c online
arrow icon View status, error, and notice information for W-2 data that you submitted
arrow icon View status and error information for your company's employer reports
arrow icon Acknowledge a notice from the Social Security Administration asking you to resubmit your W-2 data
arrow icon Request a one-time 15-day extension to resubmit your W-2 data


NEW FOR TAX YEAR 2004

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The Social Security Administration has added these new features for Tax Year 2004 :
arrow icon When registering for a PIN, users will Self-Select their own Password.
arrow icon New BSO registrants can now choose only the service(s) that best suit the type of business that they want to conduct with the Social Security Administration during the registration process.
arrow icon Access to some BSO services will now require an activation code. Depending on the service(s) requested, the activation code will be mailed to either the registrant or the employer.
arrow icon Users can now create online W-2c reports for previously submitted Forms W-2.
arrow icon The new Submission Report Level Information page will allow the Submitter to view the status of each report within the submission. Submitters will have access to critical and informational errors for each report in the submission when errors are available.
arrow icon A column titled “Importance” has been added to all error pages. The contents of this column will let the user know whether an error is Critical or Informational. Detailed explanations of what these labels mean, as well as the steps required to rectify errors of each type, will be provided.


SYSTEM REQUIREMENTS

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To use BSO for Tax Year 2004, you will need:
arrow icon Internet access
arrow icon A Web browser such as Internet Explorer or Netscape Navigator. Your browser version must support "cookies" (files stored temporarily on your computer) and 128-bit encryption.

NOTE: To work with BSO, your browser must be set to accept cookies. This is the default setting for most browsers. If you receive a request to store a file on your computer, select Yes. BSO cookies will be deleted when you close your browser.


finger pointer icon

If your browser supports 128-bit encryption, you should see the phrase '128-bit encryption' or '128-bit cipher strength' when you select Help/About from your browser menu.


arrow icon Adobe Acrobat Reader (version 5.0 or higher recommended) if you plan to create Forms W‑2 or Forms W-2c online. You will need this software to view and print your forms. For a free copy of Acrobat Reader go to www.adobe.com.


SECURITY

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BSO uses Secure Sockets Layer (SSL) communications protocol and 128-bit line encryption to protect your privacy. These technologies prevent eavesdropping and ensure the security of data transmitted over the Internet.

CAUTION: These security features do not apply to Internet e-mail. The Social Security Administration recommends that you not include private information, such as your Social Security Number, in Internet e-mail messages .


BSO AVAILABILITY

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BSO normally operates during the following hours, including holidays, and may be available at other times as well:

Monday - Friday ................ 5:00 a.m. to 1:00 a.m. Eastern Time
Saturday ............................ 5:00 a.m. to 11:00 p.m. Eastern Time
Sunday .............................. 8:00 a.m. to 11:00 p.m. Eastern Time

NOTE: BSO will not be available between December 30, 2004 and January 9, 2005.


IMPORTANT DATES

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December 2004
If you have already registered, change your password to keep your PIN from expiring. Passwords must be changed at least once every 365 days.

BSO will not be available between December 30, 2004 and January 9, 2005.

Beginning January 10, 2005
BSO will begin accepting Tax Year 2004 submissions on January 10, 2005.

March 31, 2005
The Internal Revenue Service will consider electronic annual wage reports for Tax Year 2004 to be late if they are submitted after March 31, 2005.


REGISTERING

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You must register in order to use BSO. Registration is also required to submit W-2 wage files using other media types, such as tape or diskette. You do not need to re-register every year, as long as you change your BSO Password at least once every 365 days.

Every BSO user must register separately. YOU MAY NOT REGISTER ON BEHALF OF ANOTHER PERSON.

To register, go to www.socialsecurity.gov/bso/bsowelcome.htm

If you require help with registering, call the Employer Reporting Assistance number at the top of this page.

If You Are a New Employee or Newly Self-Employed
You will not be able to complete the online registration process if:
arrow icon Your current employer did not file a Form W-2 for you with the Social Security Administration for Tax Year 2003 or
arrow icon You are currently self-employed but did not submit self-employment earnings to the Internal Revenue Service for Tax Year 2003.

If either of the above statements applies to you, begin the online registration process as described on the following pages. Instead of providing your Personal Identification Number (PIN), BSO will display a message asking you to call the Employer Reporting Assistance number listed at the top of this page. Call this number to complete the registration process and receive your PIN.

Information You Will Need to Register
The information you provide when you register allows us to contact you, if necessary, and to confirm your identity before issuing a PIN.

You will be asked for your name as it appears on your Social Security card, Social Security Number, date of birth, company mailing address, work phone number, fax number (optional), e mail address (optional), company or business name, your company’s Employer Identification Number (EIN) (unless you are self-employed and have no EIN), and company phone number. You will also be asked to enter a unique password of your own choosing. Your full name, Social Security Number, date of birth, and EIN will be verified against Social Security Administration records.

No EIN? If you are self-employed and do not have an EIN, we recommend that you obtain an EIN from the Internal Revenue Service before registering. However, you may register without an EIN by selecting the checkbox provided on the registration form.

Even if you plan to use BSO on behalf of another company, you should provide information about your own company when you register .


TIP: If you provide an e-mail address when you register, the Social Security Administration will send you an e-mail notice when it is time to change your password. The Social Security Administration will also be able to send you eNews. eNews provides important wage and tax reporting updates.

If you have a reason to use BSO but are not a citizen of the United States (and you live outside the United States ), leave the "Social Security Number" field blank. This will let you continue without providing this information. If you register without providing a Social Security Number, additional authentication will be required before you can use the BSO services. .

Registering
When you are ready with the above information, follow these steps to register online:
arrow icon Go to www.socialsecurity.gov/bso/bsowelcome.htm
arrow icon

This will open the BSO Welcome Page. From the BSO Welcome Page, select the link provided for BSO registration. This will open an important user certification statement.

NOTE: If your browser does not support 128-bit encryption, an authorization error message will be displayed when you select the registration link. See the System Requirements section of this Handbook for system requirements. 

arrow icon Select the I Accept button to indicate that you have read the user certification statement and agree to its contents. This will open a registration form.
arrow icon Provide the requested information on the registration form. Fields marked with an asterisk (*) are mandatory. Fields with no asterisk (*) may be left blank if they do not apply. For assistance with completing the registration form, select the Help link for tips on completing the registration form.
arrow icon Do not use your browser's Back, Forward, or Refresh buttons while completing the registration form. This could clear the form unintentionally.
arrow icon

When you have completed the registration form, select the Register button. BSO will verify your identity against Social Security Administration records and display your PIN. Make a note of your PIN because you will need it to log in to BSO.

Your BSO Password
At the time of registration, you will have an opportunity to enter a unique password of your choosing. Your password must contain any combination of eight letters and numbers (e.g. 9580859A or frog2828). No special characters are allowed. Secure your password and do not share it with anyone.

You must change your password at least once every 365 days to keep your PIN from expiring. If your PIN expires, you will need to re-register.

Your password is required to log in to BSO.


IMPORTANT: Your password is for your use only and may not be disclosed to anyone else, including other employees. Exercise caution with disclosing your PIN. Your PIN is the equivalent of your electronic signature and is assigned to you personally, not generically to your company. You are responsible for all actions taken using your PIN.

Immediately after registering, you will be able to maintain/update your registration information, request access to the BSO services you wish to use, and contact the Social Security Administration.

Complete Phone Registration
If you began the registration process by calling the Employer Customer Service Personnel, you may complete your BSO registration by self-selecting your password online. Select the Complete Phone Registration link from the Login Page and enter the following information:

arrow icon PIN (provided by the Customer Service Personnel)
arrow icon

First and Last Name

arrow icon Social Security Number
arrow icon Date of Birth
arrow icon Employer Identification Number and
arrow icon

Password of your choosing

  arrow icon Your password must contain any combination of eight letters and numbers (e.g. 9580859A or frog2828.) No special characters are allowed.
  arrow icon You must enter this password twice.


LOGGING IN

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To log in to BSO:
arrow icon Go to www.socialsecurity.gov/bso/bsowelcome.htm
arrow icon This will open the BSO Welcome Page you saw when you registered.
arrow icon Select Login on the BSO Welcome Page. This will open an important user certification statement.

NOTE: If your browser does not support 128-bit encryption, an authorization error message will be displayed when you select the Login link. See the System Requirements section of this Handbook for system requirements.

arrow icon Select the I Accept button to indicate that you have read the user certification statement and agree to its contents. This will open the BSO Login Page.
arrow icon Enter your PIN and password.
  arrow icon If you have received a temporary password in the mail, type your PIN and temporary password. At the prompt, enter the temporary password and then enter a password of your choosing twice. Use your own PIN even if you are using BSO on behalf of another company.
  arrow icon If you registered for BSO services with the Customer Service Personnel but have not yet selected your password, select the Complete Your Phone Registration link from the Login Page. This will open a new Registration form.
arrow icon Select the Login button from the BSO Login Page. This will open the BSO Home Page. The BSO Home Page is your point of entry for all BSO services.

CAUTION: Do not use your browser's Back, Forward, and Refresh buttons while you are logged in to BSO. This could log you out unintentionally .

If You Forget Your Password
If you forget your password, you can request a new one by selecting Select this Link If You Forgot Your Password on the BSO Login Page. This will open a password request form. Type your full name, Social Security Number, date of birth, and EIN. Select the Request New Password button. BSO will display a message indicating that your password has been reissued successfully. The Social Security Administration will mail you a temporary password, usually within two weeks.

After you request a new password, your old password will no longer work. You will not be able to use BSO until you receive your temporary password in the mail. When you receive your temporary password, you may log in to BSO where you will be prompted to change your password. Your password must contain any combination of eight letters and numbers (e.g. 9580859A or frog2828).

If you require help with requesting a new password, call the Employer Reporting Assistance number at the top of this page.


ACCESSING BSO SERVICES

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Beginning in Tax Year 2004, the Social Security Administration will modify the way employers and submitters conduct business. Instead of registering online and receiving a password in the mail, you will be able to select a password at the time of Registration. (See Your BSO Password and Request Access to BSO Services ).

NEW: In addition to password self-selection, the Social Security Administration will send an activation code for certain applications within the BSO suites of applications that you requested when registering. The activation code is an added layer of security to either the employer or the employee using the
service(s). You will not have access to certain applications within BSO until you have activated that service. (See the Request Access to BSO Services and Activate Access to BSO Services).

Request Access to BSO Services
Once you have registered to use BSO, to request access to use BSO services, select the Request Access to BSO Services link from the BSO Home Page. A page will open with a description of the services. Choose the service(s) that best suit the type of business you plan to conduct with the Social Security Administration. You'll get confirmation that the Social Security Administration has received your request and activation code(s) to enable services will be sent to you or your employer, usually within two weeks. Activation codes will enable you to access the services that you have chosen.

Users who are already registered and use BSO services may request access to additional services by selecting the Request Access to BSO Services link from the BSO Home Page.

BSO has the following services available:
arrow icon Report Wages to the Social Security Administration
Allows you to send W-2s and W-2cs to the Social Security Administration either by uploading a specifically formatted electronic file or by directly keying W-2s and W-2cs in an online form. Capability to view submission processing status is available. Notices to resubmit a wage file can be acknowledged online. In addition, a one-time 15-day extension of the deadline for resubmitting wage data can be requested.
arrow icon View File/Wage Report Status, Errors, and Error Notices
Allows you to view the processing status, errors, and error notices for wage files and/or wage reports submitted by or for your company.
arrow icon View Name and Social Security Number Errors
Allows you to view the processing status, errors (including Name and Social Security Number mismatches), and error notices for wage files and/or wage reports submitted by or for your company.

Once you have requested the BSO services you need, the Social Security Administration will send an activation code(s) to you or your employer, depending on the service(s) you have requested.

Some applications within the BSO suites of services require a higher level of security; therefore, your employer must approve the usage of some of these applications. The Where did My Activation Code Go? link provides details on the services, the type of activation code, and to whom the activation code will be sent.

The following table indicates the type of user, the type of access, and the activation code destination:

If you are a:

And you selected access to:

Then your activation code will be mailed to:

Regular user
(not self-employed or foreign registrant)

Report Wages to the Social Security Administration

No activation code is required. You may begin to use the service immediately.

Regular user
(not self-employed or foreign registrant)

View File/Wage Report Status, Errors, and Error Notices

The address you provided during registration.

Regular user
(not self-employed or foreign registrant)

View Name and Social Security Number Errors

The address SSA has on file for your employer.

Self-employed registrant

Report Wages to the Social Security Administration

No activation code is required. You may begin to use the service immediately.

Self-employed registrant

View File/Wage Report Status, Errors, and Error Notices

The address you provided during registration.

Foreign registrant

Any BSO service

The address SSA has on file for your employer.

Activate Access to BSO Services
Certain applications and services in BSO require an activation code to be entered prior to first use. Log in to BSO and select the Activate Access to BSO Services link from the BSO Home Page. On the Activate Access to BSO Services page, you will enter each activation code. After you have activated the requested services, you may begin using your BSO services immediately. You will not have access to those services until they have been activated.

NOTE:You may receive multiple activation codes, but not all applications require activation codes. If you registered with a Social Security Number, you do not need an activation code for wage reporting.

Remove Access to BSO Services
If you no longer need to use a service in BSO, you may select the Remove Access to BSO Services link from the BSO Home Page to deactivate some or all of your access. On the Remove Access to BSO Services page, you may remove access which you no longer require by checking the box next to the application and selecting the Remove button. You may remove only service(s) to which you have access. If you remove access to any service(s) in error, you must re-request access on the Request Access to BSO Services page.

Re-Request Activation Code
If you requested access to any BSO service and have not received your activation code(s) from the Social Security Administration, select the Re-Request Activation Codes link from the BSO Home Page. You may re-request activation code(s) if it has been at least 10 days since you requested access to BSO services. The activation codes are no longer valid 60 days after issue. If it has been 60 days or more since you requested access, you will not be able to re-request activation code(s). After 60 days, you must request BSO services on the Request Access to BSO Services page.

NOTE: Some activation codes are sent directly to your employer; check with your employer to verify if the activation code(s) have been received.


MAINTAINING YOUR REGISTRATION INFORMATION

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Use the 'Registration Services' links on the BSO Home Page to:
arrow icon Update your contact information
arrow icon Change your password
arrow icon Deactivate your PIN

These features are described below.

Update Your Contact Information
Select the Update Your Contact Information link on the BSO Home Page to change the contact information you provided when you registered. If you require help with updating your contact information, call the Employer Reporting Assistance number at the top of this page. If you provide an e-mail address when you register, the Social Security Administration will send you an e-mail notice when it is time to change your password. The Social Security Administration will also be able to send you eNews. eNews provides important wage and tax reporting updates.

finger pointer icon

The Social Security Number (SSN) and Employer Identification Number (EIN) registration fields cannot be updated. You must re-register to enter new information in these fields.

Changing Your Password
Select the Change Your Password link on the BSO Home Page to change your password at any time. You must change your password at least once every 365 days to keep your PIN from expiring. Your password must contain any combination of eight letters and numbers (e.g. 9580859A or frog2828). No special characters are allowed.

Deactivating Your PIN
Select the Deactivate Your PIN link on the BSO Home Page to deactivate your PIN in the event that you leave the company, your PIN is disclosed to an unauthorized party, or for any other reason. Prompt PIN deactivation helps to ensure the security of the information you provide to the Social Security Administration.

If you require help with deactivating your PIN, or if you wish to deactivate an obsolete PIN belonging to another person, call the Employer Reporting Assistance number at the top of this page.

Deactivating your own PIN does not prevent you from obtaining a new PIN.


SUBMITTING A W-2 WAGE FILE

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Select the Submit a W-2 Wage File link on the BSO Home Page to submit an electronic file containing annual wage data to the Social Security Administration. BSO will begin accepting Tax Year 2004 submissions on January 10, 2005.

If you plan to use BSO to submit a W-2 wage file, the file must be formatted as described in the following Social Security Administration publications:

For original W-2 files ~
Magnetic Media Reporting and Electronic Filing for Tax Year 2004 (MMREF-1)

For correction files ~

Magnetic Media Reporting and Electronic Filing of W-2c Information for Tax Year 2004 (MMREF-2)

Go to www.socialsecurity.gov/employer/pub.htm to download the above publications, or call the Employer Reporting Assistance number at the top of this page and ask to receive them in the mail.

If you are using commercial wage reporting software, check the software documentation or contact the manufacturer to verify the software uses the MMREF-1 and MMREF-2 formats.


IMPORTANT: Do not include more than 500,000 Forms W-2 per submission. If you need to submit more than 500,000 Forms W-2, separate them into smaller files and submit each file separately.

Each file you submit using BSO must include the entire submission, starting with an RA record and ending with an RF record. (See MMREF-1 and MMREF-2 for information about submission record types.)

If you have submitted W-2 wage files on diskette, cartridge, or tape in the past, the Social Security Administration encourages you to use BSO to submit your wage file for Tax Year 2004. The file format is the same for all of these media types.

NOTE: Tax Year 2004 will be the last year that tapes and cartridges will be accepted. Tax Year 2005 will be the last year that diskettes will be accepted.

Preparing Your File
1. Review Your File(s) for Correct Formatting
Take advantage of the Social Security Administration’s AccuWage and AccuW2c software to check your W-2 wage files before you submit them. AccuWage is for use with Form W-2 (original) files, and AccuW2c is for use with Form W-2c (correction) files. These programs alert you to errors that could cause your submission to be returned. To download AccuWage and AccuW2c, go to www.socialsecurity.gov/employer/accuwage.

Additional software for use in annual wage reporting is available from commercial vendors. For information about providers of commercial wage reporting software, go to www.socialsecurity.gov/employer/vendor.htm.

BSO does not support mainframe-to-mainframe data transfer. Data files must be in ASCII format. To convert a file to ASCII, instruct the communications software on your mainframe or mid-range computer to perform the conversion when downloading the file to your personal computer.

If you have filed using diskettes in the past, please note that, although submissions may span multiple diskettes, they cannot span multiple BSO files. The content of each diskette cannot be sent to the Social Security Administration as separate Internet files. All diskettes must be combined into one file before submitting to the Social Security Administration. Each file you submit using BSO must include the entire submission, starting with an RA record and ending with an RF record. (See MMREF-1 and MMREF-2 for information about submission record types.)

2. Zip Your File
To reduce transmission time by up to 80 percent, you may use PKZip, WinZip, or another PKZip compatible compression program to compress W-2 wage files before submitting them.


IMPORTANT: W-2 wage files may contain multiple wage reports, but do not compress more than one file together.

3. Test Your Connection
Prior to submitting your file you may verify your ability to transmit successfully by submitting a small test file. All test files are deleted upon receipt and do not receive a Wage File Identifier (WFID). Any file can be used as a test file.


IMPORTANT: Test files are for transmission testing only, not for verifying your file format. To verify your file format, use AccuWage (for MMREF-1 files) or AccuW2c (for MMREF-2 files).

Providing Information About Your Submission
Once you have prepared your wage file for submission, BSO will prompt you for the following information about your submission:

arrow icon Choose New W-2s/W-3s for current or previous tax year (MMREF-1) to submit a new W-2 wage file. New W-2 submissions will be accepted for Tax Year 2004 and prior years.
arrow icon Choose New W-2cs/W-3cs to correct mistakes on previously processed W-2 forms (MMREF-2) to submit a new W-2c wage file. You should choose this option if your previously submitted wage report processed completely, but you need to make a change to the reported information. New W-2c submissions will be accepted for Tax Year 2004 and prior years.
arrow icon Choose Resubmission to correct errors that prevented SSA from processing a previously submitted file ONLY if you received a Resubmission Notice from the Social Security Administration and are resubmitting your W-2 wage data. Refer to the notice for the Wage File Identifier (WFID) and receipt year. The receipt year is the year that the Social Security Administration began processing your original submission.

If the Employer Identification Number (EIN) listed in the RA record of the original submission is not the same as the EIN that you provided when you registered, you will not be able to use BSO to resubmit the file. For help with filing using other media types, call the Employer Reporting Assistance number at the top of this page.


IMPORTANT: Do NOT choose the Resubmission option unless you have received a notice from the Social Security Administration asking you to correct and resubmit your data.

arrow icon Select the Reconciliation option only if SSA notified you of discrepancies between money amounts shown on a Form W-3 sent to SSA and a Form 941 sent to the IRS, and you are submitting the file to correct this.

When you have finished providing the above information, select the Continue button to open the next page. Use the Browse button to locate the file you want to submit, then select the Submit button to send your file to the Social Security Administration.

NOTE: If you are using W-2 Online to submit your wage data you should not attempt to submit using File Upload. Wage files created through W-2 Online must be submitted through W-2 Online.

After You Submit Your File
When the file has been transferred, BSO will display a confirmation that includes the date and time, the new filename, your original filename, the file size, and a Wage File Identifier (WFID) assigned to the submission for tracking purposes. USE YOUR BROWSER MENU OR TOOLBAR TO SAVE OR PRINT THIS ACKNOWLEDGMENT FOR YOUR RECORDS. You will need the WFID to check the status of your submission.


TIP: Rename your original file with the new filename for future reference.

finger pointer icon

The file size displayed on the acknowledgment of receipt should match the size of your original file. To determine the size of your original file in Windows Explorer, right-click on the filename (or tab to it and press Shift + F10) and select Properties . If the sizes do not match, call the BSO Technical Assistance number at the top of this page.

Communication Disruptions
If a communication disruption occurs while you are submitting a W-2 wage file, log in again and select the View Submission Status/Errors/Notice Information link from the BSO Home Page to determine whether the file transfer was successful. If the submission is not displayed, you will have to submit it again. Select the same submission type (New W-2, New W-2c, or Resubmission) that you initially selected.


IMPORTANT: W-2 wage files may contain multiple wage reports, but do not compress more than one file together.


CREATING FORMS W-2 ONLINE

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Use the 'Create Forms W-2 Online' links on the BSO home page to:
arrow icon Enter Forms W-2 for Tax Year 2004.
arrow icon Create, save, print, and submit your Forms W-2 and Form W-3 for Tax Year 2004.
arrow icon Resume working with unsubmitted Forms W-2 you have saved.
arrow icon Download a file containing Forms W-2 and Form W-3 you have submitted using W-2 Online.

These features are described below.

About W-2 Online
W-2 Online is a service of the Social Security Administration that lets you create, save, print, and submit up to 20 Forms W-2 on the Internet. See the list of restrictions below to determine whether you can file using W-2 Online.

NOTE: No test feature is provided for W-2 Online. Submitting a W-2 Online report will cause your data to be given to the Social Security Administration for processing.

You need Adobe Acrobat Reader (version 5.0 or higher recommended) to view and print your Forms W-2 and Form W-3. For a free copy of Acrobat Reader go to www.adobe.com.


IMPORTANT: Using W-2 Online does not relieve employers of the obligation to provide annual wage statements to employees and State and local jurisdictions. Forms W-2 for Tax Year 2004 must be distributed to employees before February 1, 2005.

You may enter State and local data in W-2 Online so that this information is included on Forms W-2 that you can print and distribute to employees. The Social Security Administration will not examine this information or forward it to any State or local entity.

NOTE: The State and local totals from the W-2s will not be calculated for the employer file copy of the Form W-3 [Copy D], but they can be manually entered before saving or printing.

To make your wage reporting experience as simple as possible, organize your wage information before using W-2 Online. If you need help with the content of your wage report, contact the Internal Revenue Service at www.irs.gov and download instructions for completing Forms W-2 and W-3 or call 1-800-829-4933. For TDD/TTY call 1-800-829-4059.

Restrictions
The following restrictions apply to all W-2 Reports, including those filed on paper:
arrow icon Third-party sick pay recap forms may not be filed using Forms W-2.
arrow icon Agent Indicator Codes may not be filed using Forms W-2.
arrow icon Wage reports for employers in the Marshall Islands, Palau, and the Federated States of Micronesia may not be filed using Forms W-2. Employers should complete Internal Revenue Service Form 1120.
arrow icon Self-employed income recipients who are not paid wages by a church or religious organization should not file using Forms W-2.

NOTE: Self-employment income and applicable taxes must be reported on the Internal Revenue Service Form Schedule SE, as required by the Internal Revenue Service. If you have questions on self-employment income and tax reporting, visit the Internal Revenue Service at www.irs.gov or call 1-800-829-1040. For TDD/TTY call
1-800-8290-4059.

The following restrictions apply specifically to W-2 Online:
arrow icon Do NOT use W-2 Online if you are attempting to file Forms W-2c. Use W-2c Online instead.
arrow icon Do NOT use W-2 Online if you are filing for a tax year other than 2004.
arrow icon Do NOT use W-2 Online if you are filing for wages earned in American Samoa, Guam, Puerto Rico, the Northern Mariana Islands, or the Virgin Islands.
arrow icon You may enter up to 20 Forms W-2 per Form W-3 using this system.

Entering Forms W-2
Select the Enter Forms W-2 for Tax Year 2004 link on the BSO Home Page to begin working with W-2 Online. This will open the W-2 Online Information page. Proceed as described below for each W-2 Online page.

W-2 Online Information Page
arrow icon The restrictions listed above are repeated on the W-2 Online Information page. If any of these re-strictions apply, select the Cancel button to exit W-2 Online.
arrow icon Verify the registration contact information displayed on the W-2 Online Information page. If this information is no longer accurate, use the link provided to update it. This information will be saved with your report so that the Social Security Administration can contact you if a problem arises with your submission.
arrow icon Indicate whether you are filing for your company's employees or another company's employees. This information will be requested only if you provided an Employer Identification Number (EIN) when you registered.

NOTE: If you registered without an EIN and want to file for your own company’s employees, you must obtain an EIN from the Internal Revenue Service, deactivate your PIN, and re-register.

arrow icon Select the Continue button. This will open the W-2 Online Employer Data page.

W-2 Online Employer Data Page
arrow icon Provide the information requested on the W-2 Online Employer Data page. The fields on this page correspond to boxes on the paper Form W-3 and should be completed the same way. Contact the Internal Revenue Service if you need assistance with providing this information.

NOTE: You may return to this page at any time while using W-2 Online, but you cannot change your selection for Kind of Payer.

arrow icon Select the Continue button. This will save your information and open the Form W-2 Online Form W-2 page.

finger pointer icon

You may download the IRS Form W-2 Report of Wages and Tax Information Instructions from the IRS Web site at www.irs.gov.

W-2 Online Form W-2 Page
arrow icon Provide the information requested on the W-2 Online Form W-2 page. The fields on this page correspond to boxes on the paper Form W-2 and should be completed the same way. Contact the Internal Revenue Service if you need assistance with providing this information.
arrow icon When you are ready to enter the next Form W-2, select the New W-2 button. This will save your information and open another W-2 Online Form W-2 page.
arrow icon If more than four codes in Box 12 must be entered, select the New W-2 button and enter the additional Box 12 codes necessary. If more than one Form W-2 is needed, they all count towards the limit of 20 Forms W-2.
arrow icon When you have finished entering Forms W-2, select the Done button. This will save your information and open the W-2 Online Data Review page.

W-2 Online Data Review Page
arrow icon The W-2 Online Data Review page lists summary information for each Form W-2 that you have saved. Use the View/Edit and Delete buttons to view, change, or delete the corresponding Form W-2.
arrow icon Select the New W-2 button to create another Form W-2.
arrow icon Select the Edit Employer Info button to change the employer information you entered on the W-2 Online Employer Data page.
arrow icon Select the Go to W-3 button when you have finished entering Forms W-2. This will open the W-2 Online Form W-3 page.
arrow icon Select the Save and Quit button if you want to exit W-2 Online without finalizing your report. Your employer information and Forms W-2 will be saved for 90 days or through December 31, 2005, whichever is first. THIS IS NOT AN EXTENSION OF THE FILING DEADLINE. To continue working with unsubmitted reports, select the Resume Unsubmitted W-2s link on the BSO Home Page.
arrow icon Select the Quit and Delete button if you want to exit W-2 Online without saving your work. The employer information and Forms W-2 you entered during this session and any previous session will be deleted.

W-2 Online Form W-3 Page
arrow icon The W-2 Online Form W-3 page displays the Form W-3 you have created and lets you print or submit your report. You cannot edit the information displayed on this page, but you may enter additional information in some fields.

NOTE: If you need to change information displayed on the W-2 Online Form W-3 page, select the Return to W-2 Online Data Review link .

arrow icon Select the Print Wage Report button if you want to view or print your Forms W-2 and Form W-3 before submitting your report. You do not need to select this button if you want to view or print your forms after you have submitted your report. Follow the instructions provided to print your report.
arrow icon When you are ready to submit your report, read the legal statements on the W-2 Online Form W-3 page and, if you agree with these statements, select the Submit Wage Report button. This will cause your report to be submitted to the Social Security Administration.

Communication Disruptions
If a communication disruption occurs while you are creating a W-2 Online report, information that you had finalized by selecting the Continue, New W-2, or Done button will be saved. To retrieve a saved W-2 Online report, select the Resume Unsubmitted W-2s link on the BSO Home Page.

If you used your Social Security number to log in to BSO, your W-2 Online Report will not be saved.

After You Submit Your W-2 Online Report
When you submit your W-2 Online report, BSO will display a receipt that includes the date and time, Employer Identification Number (EIN), employer name, Wage File Identifier (WFID), and a link to an Adobe file containing your Forms W-2 and Form W-3.


IMPORTANT: Employers are required by law to keep copies of Forms W-2 for four years.

USE YOUR BROWSER MENU OR TOOLBAR TO SAVE OR PRINT THIS ACKNOWLEDGEMENT FOR YOUR RECORDS. You will need the WFID to check the status of your submission.

To save your Forms W-2 and Form W-3 on your computer:
arrow icon Right-click on the Adobe file link (or tab to it and press Shift + F10) and
arrow icon Select Save As.


TIP: You can download your Adobe file for up to 30 days after the submission date by selecting the Download Submitted W-2's link from the BSO Home Page.

If you have already installed Acrobat Reader on your computer, select the Adobe file link to view or print your Forms W-2 and Form W-3. Otherwise, save the file as described above and use the link provided to obtain the software from Adobe’s Web site.

By using BSO to create and submit your Forms W-2 online, you have provided your Forms W-2 and Form W-3 to the Social Security Administration.

Please do not mail paper copies of these forms to the Social Security Administration. The file has been sent to us electronically.

Resuming Work with Unsubmitted Forms W-2
Select the Resume Unsubmitted W-2s link on the BSO Home Page to continue working with W-2 Online reports that you have saved but not yet submitted. The Social Security Administration will delete any saved reports that you do not submit or update within 90 days or on December 31, 2005, whichever comes first.

You may have up to five 'saved' reports. Five is the maximum number of 'saved/unsubmitted' reports allowed at any time. When you have reached the five 'saved' report limit you will not receive the option to Start a new W-2 report on the W-2 Online Unsubmitted Reports for Tax Year 2004 page. You must complete and submit one of the five 'saved' reports before you will be given the option to Start a new W-2 report. If you have more than one, but less than 5 saved reports, you will receive the Start a New W-2 Report option on the W-2 Online Unsubmitted Reports for Tax Year 2004 page. To review and/or edit these reports, you may use either the Resume Unsubmitted W-2s link or the Enter Forms W-2 for Tax Year 2004 link from the BSO Home Page.

Downloading Submitted Forms W-2
Select the Download Submitted W-2s link on the BSO Home Page to download the Adobe file containing your Forms W-2 and Form W-3 for a W-2 Online report submitted within the last 30 days. Adobe files will not be available after 30 days.

The W-2 Download for Tax Year 2004 page includes the WFID, Date Submitted, and Purge Date information.


CREATING FORMS W-2c ONLINE

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This application is new for Tax Year 2004. It will allow users to file online corrections to any previously submitted Tax Year 2004 Forms W-2. This includes W-2s submitted on paper, tape, cartridge, diskette, Internet, or W-2 Online. W-2c Online will use some of the same functionality currently used in W-2 Online. This application will allow up to five Forms W-2c in each report.

Use the 'Create Forms W-2c Online' links on the BSO Home Page to:
arrow icon Enter Forms W-2c for Tax Year 2004.
arrow icon Create, print, and submit your Forms W-2c and Form W-3c for Tax Year 2004.
arrow icon Download a file containing Forms W-2c and Form W-3c you have submitted using W-2c Online.

NOTE: W-2c Online does not contain a ‘Save’ feature. Therefore, you must enter and submit your corrections in one session.

About W-2c Online
W-2c Online is a service of the Social Security Administration that lets you create, print, and submit up to five Forms W-2c per W-3c on the Internet. Review the list of restrictions below carefully, verify your registration information and specify whether you are filing for yourself or another company to determine whether you can file using W-2c Online.

NOTE: W-2c Online does not contain any test features. Please do not submit any data you do not want processed by the Social Security Administration.

You need Adobe Acrobat Reader (version 5.0 or higher recommended) to print your Forms W-2c and Form W-3c. For a free copy of Acrobat Reader go to www.adobe.com.


IMPORTANT: Using W-2c Online does not relieve employers of the obligation to provide corrected annual wage statements to employees and State and local jurisdictions. Forms W-2c for Tax Year 2004 must be distributed to employees as soon as possible.

To make your corrected wage reporting experience as simple as possible, organize your wage information before using W-2c Online. If you need help with the content of your corrected wage report, contact the Internal Revenue Service at www.irs.gov and download instructions for completing Forms W-2c and W-3c or call 1-800-829-4933. For TDD/TTY call 1-800-829-4059.

Restrictions
The following restrictions apply to all W-2c Reports, including those filed on paper:
arrow icon Previous W-2s where both the Name and SSN fields were blank may not be corrected.
arrow icon Third-party sick pay recap forms may not be corrected.
arrow icon Agent Indicator Codes may not be corrected.
arrow icon You must verify your W-2 report has moved to COMPLETE status before attempting to file a correction.
arrow icon Corrected wage reports for employers in the Marshall Islands, Palau, and the Federated States of Micronesia may not be filed using Forms W-2c. Employers should complete Internal Revenue Service Form 1120X.
arrow icon Self-employed individuals may not file correction reports.

NOTE: Self-employment income and applicable taxes must be reported on Internal Revenue Service Form Schedule SE, as required by the Internal Revenue Service. If you have questions about self-employment income and tax reporting, visit the Internal Revenue Service website at www.irs.gov or call 1 800-829-1040. For TDD/TTY, call 1-800-829-4059.

The following restrictions apply specifically to W-2c Online:
arrow icon Do NOT use W-2c Online if you are attempting to file Forms W-2.
arrow icon Do NOT use W-2c Online if you are filing corrections for a tax year other than 2004.
arrow icon Do NOT use W-2c Online if you are attempting to correct address information. Please complete IRS Form 8822.
arrow icon Do NOT use W-2c Online if you are attempting to correct the Employment Type or the Estab-lishment Number.
arrow icon Do NOT use W-2c Online if you are correcting a previous W-2c report.
arrow icon Do NOT use W-2c Online if you are correcting only State wage/ tax data (Boxes 15 through 20 on Form W-2c). SSA does not pass W-2c information to the States.
arrow icon Do NOT use W-2c Online if you are correcting wages earned in American Samoa, Guam, Puerto Rico, the Northern Mariana Islands, or the Virgin Islands.
arrow icon Do NOT use W-2c Online if you are correcting United States military wages or using a military Employer Identification Number (EIN).
arrow icon Corrections cannot be made to incorrectly filed EINs.
arrow icon You may enter up to five Forms W-2c per Form W-3c.

Entering Forms W-2c
Select the Enter Forms W-2c for Tax Year 2004 link on the BSO Home Page to begin working with W-2c Online. This will open the W-2c Online Information page. Proceed as described below for each W-2c Online page.

W-2c Online Information Page
arrow icon The restrictions listed above are repeated on the W-2c Online Information page. If any of these restrictions apply, select the Cancel button to exit W-2c Online.
arrow icon Verify the registration contact information displayed on the W-2c Online Information page. If this information is no longer accurate, use the link provided to update it. This information will be saved with your report so that the Social Security Administration can contact you if a problem arises with your submission.
arrow icon Indicate whether you are filing for your company’s employees or another company’s employees. This information will be requested only if you provided an Employer Identification Number (EIN) when you registered.
arrow icon Select the Continue button. This will open the W-2c Online Employer Data page.

W-2c Online Employer Data Page
arrow icon Provide the information requested on the W-2c Online Employer Data page. The fields on this page correspond to boxes on the paper Form W-3c and should be completed the same way. Contact the Internal Revenue Service if you need assistance with providing this information.


NOTE: You may return to this page at any time while using W-2c Online, but you cannot change your selection for Kind of Payer.

arrow icon Select the Continue button. This will save your information and open the W-2c Online Form W-2c page.
finger pointer icon

You may download the IRS Form W-2c Corrected Wage and Tax Statement Instructions from the IRS Web site at www.irs.gov.

W-2c Online Form W-2c Page
arrow icon Provide the information requested on the W-2c Online Form W-2c page. The fields on this page correspond to the same boxes on the paper Form W-2c and should be completed the same way. Contact the Internal Revenue Service if you need assistance with providing this information.

The following are specific instructions for completing the boxes on the W-2c:
arrow icon A name, SSN, or money correction is required to create a W-2c.
arrow icon The entire original name must be entered as it appeared on the previous Form W-2.
arrow icon The Correct SSN, Name, City, State/Province, Country, and Zip/Postal Code are required to create a W-2c.
arrow icon If the SSN was incorrect on the previous W-2 form, the correct SSN must be entered in Box b and the incorrect SSN entered in Box h.
arrow icon Changes to only Box 13 through 20 will not be permitted. A name, SSN, or money correction in Boxes 1 through 12 must also be made in order to use W-2c Online.
arrow icon You may enter data in Boxes 15 through 20 so this information is included on the individual Forms W-2c that you can print and distribute to employees. The Social Security Administration will not examine this information, total it on the Form W-3c, or furnish it to the State or local entity. However, this information may be manually entered on the Form W-3c before submitting or printing.
arrow icon Medicare for Qualified Government Employment (MQGE) filers must complete the Previously Reported and Corrected Information fields for Box 5 if data for either Box 3 or Box 7 is entered.
arrow icon If a box was left blank on the original W-2, enter an amount of zero ($0.00) for 'originally reported'.
arrow icon If more than four codes in Box 12 must be entered, select the New W-2c button and enter the additional Box 12 codes necessary. If more than one Form W-2c is needed, they all count towards the limit of five Forms W-2c.
arrow icon When you are ready to enter the next Form W-2c, select the New W-2c button. This will open another W-2c Online Form W-2c page.
arrow icon When you have finished entering Forms W-2c, select the Done button. This will open the W-2c Online Data Review page.

W-2c Online Data Review Page
arrow icon The W-2c Online Data Review page lists sum-mary information for each Form W-2c that you have entered. Use the View/Edit and Delete buttons to view, change, or delete the corresponding Form W-2c.
arrow icon Select the New W-2c button to create another Form W-2c.
arrow icon Select the Edit Employer Info button to change the employer information you entered on the W-2c Online Employer Data page.
arrow icon Select the Go to W-3c button when you have finished entering Forms W-2c. This will open the W-2c Online Form W-3c page.
arrow icon Select the Exit W-2c Online button if you want to exit W-2c Online without submitting any data entered. This will DELETE your entire report, including your employer information and Forms W-2c entered during this session.

W-2c Online Form W-3c Page
arrow icon The W-2c Online Form W-3c page displays the Form W-3c you have created and lets you print or submit your report. You cannot edit the information displayed on this page, but you may enter additional information in some fields.

NOTE: If you need to change information displayed on the W-2c Online Form W-3c page, select the button provided to return to the W-2c Online Data Review page.

arrow icon Select the Print Corrected Wage Report button if you want to view or print your Forms W-2c and Form W-3c before submitting your report. You do not need to select this button if you want to view or print your forms after you have submit-ted your report. Follow the instructions provided to print your report.
arrow icon When you are ready to submit your report, read the legal statements on the W-2c Online Form W-3c page and, if you agree with these statements, select the Submit Corrected Wage Report button. This will cause your report to be submitted to the Social Security Administration.

Communication Disruptions
If a communication disruption occurs while you are creating a W-2c Online report and you have not yet submitted your W-2c corrected wage file, all data entered will be lost. You will have to recreate and submit all corrected wage reports again.

If you have already selected the Submit Corrected Wage Report button and a communication disruption occurs, select the Download Submitted W-2cs link on the BSO Home Page to verify that the Social Security Administration has received your submission.

After You Submit Your W-2c Online Report
When you submit your W-2c Online report, BSO will display an acknowledgment of receipt that includes the date and time, Employer Identification Number (EIN), employer name, Wage File Identifier (WFID), and a link to an Adobe file containing your Forms W-2c and Form W-3c.


IMPORTANT: Employers are required by law to keep copies of these forms for four years.

USE YOUR BROWSER MENU OR TOOLBAR TO SAVE OR PRINT THIS ACKNOWLEDGMENT FOR YOUR RECORDS . You will need the WFID to check the status of your submission.

To save your Forms W-2c and Form W-3c on your computer:

arrow icon Right-click on the Adobe file link (or tab to it and press Shift + F10) and
arrow icon Select Save As


TIP:You can download your Adobe file for up to 30 days after the submission date by selecting the Download Submitted W-2cs link from the BSO Home Page

If you have already installed Acrobat Reader on your computer, select the Adobe file link to view or print your Forms W-2c and Form W-3c. Otherwise, save the file as described above and use the link provided to obtain the software from Adobe's Web site.

By using BSO to create and submit your Forms W-2c online, you have provided your Forms W-2c and Form W-3c to the Social Security Administration. Please do not mail paper copies of these forms to the Social Security Administration. The file has been sent to us electronically.

Downloading Submitted Forms W-2c
Select the Download Submitted W-2cs link on the BSO Home Page to download the Adobe file containing your Forms W-2c and Form W-3c for a W-2c Online report submitted within the last 30 days. Adobe files will only be available for 30 days.

W-2/W-2c Comparison Chart  

Media

Paper

Tape/ Diskette

Internet Upload

W-2 Online

W-2c Online

Number of W-2s /W-2cs

Up to 249

500,000

500,000

Maximum of 20

Maximum of five

SSA Processing Speed

Slower

Slower

Faster

Faster

Faster

Tax Year (TY)

1978-present

1978-present

1978-present

Current only

Current only

Print employee and employer copies of W-2s/W-2cs from file you created on the SSA Web site

No

No

No

Yes

Yes

Notify you of name/SSN mismatches

By letter if certain criteria are met

By letter if certain criteria are met

By letter if certain criteria are met

Online instantly

Online instantly

Save W-2s you created on the SSA Web site

NA

NA

NA

Yes

No

Use for territorial reports

Yes

Yes

Yes

No

No

Requires a software program

No

Yes

Yes

No

No

Receive instant receipt from SSA for your file

No

No

Yes

Yes

Yes

 


VIEWING SUBMISSION INFORMATION

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Select the View Submission Status/Errors/Notice Information link on the BSO Home Page to:

If you filed using magnetic
arrow icon Check the status of your W-2 and W-2c data submissions.
arrow icon View notices from the Social Security Administration asking you to resubmit your data.
arrow icon Browse information about errors found in your submitted data.
arrow icon Review summary information for the reports contained in your submission.

If you filed using magnetic media or electronic data transmission, allow one to six weeks for your submission information to be available. Submission information is not available for paper submissions.

Use the drop-down list to specify a receipt year. The receipt year is the year that the Social Security Administration began processing your original submission. For resubmissions, the receipt year is identified on your original resubmission notice.

You may specify up to five submissions by entering the Wage File Identifier (WFID) for each. If you do not enter one or more WFIDs, all submissions will be displayed for the receipt year that you selected. For tax years prior to 2002, enter the Tape Library Control Number (TLCN) instead of a WFID.

If you are self-employed without an EIN and want to view information for Internet submissions, you must specify one or more WFIDs.

finger pointer icon You can choose how you want to view submission information for the receipt year that you select. For example, select Processing Status to group submissions with the same processing status together.


After you have specified the above selection criteria, select the Continue button to display your submission information. The following information will be displayed for each identified submission:
arrow icon Receipt Date. The date that the Social Security Administration received the submission. If more than one version of the submission was received, the receipt date for the original submission will be displayed.
arrow icon WFID. The Wage File Identifier that the Social Security Administration assigned to the submission for tracking purposes.
arrow icon Version. A sequential number used to distinguish multiple submissions for the same WFID. Multiple versions are the results of corrected files resubmitted because the earlier file had critical errors.
arrow icon Submission Status. The date the submission assumed the indicated status.
arrow icon Status Date. The date the submission assumed the indicated status.
arrow icon Resubmission Notice. If the Social Security Administration asked you to correct your W-2 data and resubmit it, a View link will be displayed in this column. Select this link to view your resubmission notice.
arrow icon View Errors. If the Social Security Administration found errors in the submitted data, BSO will display two links in this column. Select the By Error Description link to view your error information by error description. Select the By Report Number link to view your error information by report number. All error descriptions will be identified as either Informational or Critical.
  CRITICAL ERRORS WILL CAUSE A SUBMISSION TO BE RETURNED AND MUST BE CORRECTED WHEN THE FILE IS RESUBMITTED. Informational errors will not prevent a file from being processed to completion, but should be noted and avoided in any future submissions.


TIP: Use the links provided on the error pages to view the error information that interests you.

arrow icon Submission Details. A Details link will be displayed in this column for every submission. Select this link to view the filing method (including volume serial number for tape and cartridge submissions), number of Forms W-3 or W-3c contained in the submission, and the original filename.
arrow icon Reports. Select this link to review summary information for all the reports contained in a particular submission, including report type, W-2/W-2c count, Social Security Wages, Medicare, Federal Taxable Income, and report status.


TIP: When you send a file to the Social Security Administration, it is identified as a submission. Each W-3 and the corresponding set of W-2s within a submission are identified as a report.


VIEWING EMPLOYER REPORT INFORMATION

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Select the View Employer Report Status/Errors/Notice Information link on the BSO Home Page to check the status of employer reports for your company, or to browse information about errors found in your company’s submitted data.

Use the drop-down list to specify the tax year for which you wish to view employer report information. The tax year is the year in which the wages were earned. Report information is not available for tax years prior to Tax Year 2002.

finger pointer icon
arrow icon Employer report information is displayed only for reports submitted for Tax Year 2002 and later.
arrow icon Employer reports that have not yet been processed cannot be displayed.
arrow icon Money amounts displayed reflect how the Social Security Administration originally processed a report. Processed money totals may not reflect posted amounts due to corrections to wage reports, item correction based upon employee evidence or an adjustment of duplicate earnings data.
arrow icon This information should not be used for reconciliation or tax liability purposes.
arrow icon This information should not be used as the basis for a Form W-2c report.

After you have specified a tax year, select the Continue button to display your employer report information. The following information will be displayed for each identified report :
arrow icon Report Type. Whether the employer report is a regular or corrected report.
arrow icon W-2 Count. The number of Forms W-2 or W-2c contained in the employer report.
arrow icon Social Security Wages, Medicare, and Federal Taxable Income. The original (W-2) or corrected (W-2c) Social Security, Medicare, and Federal Taxable Income for the employer report.
arrow icon Report Status. The current processing status for the employer report. Select results in this column for an explanation of status codes.


IMPORTANT: If you resubmit your wage data, do not change employer reports that are listed as "Complete" in the Report Status column of the employer report information display.

arrow icon Status Date. The date the employer report assumed the indicated status.
arrow icon Employer Report Details. Select the Details link to view the tax jurisdiction, earnings control number, reported number versus processed number of Forms W-2 or W-2c, employment type, establishment number, reported, processed and amended Social Security wages, Social Security tips, Medicare wages and tips, and Federal Taxable Income, as well as error information.
arrow icon View Errors. If errors were present in the report, a View Errors link will be present below the money totals. Select this link to view a description of the error. All error descriptions will be identified as either Informational or Critical.
  CRITICAL ERRORS WILL CAUSE A SUBMISSION TO BE RETURNED AND MUST BE CORRECTED WHEN THE FILE IS RESUBMITTED. Informational errors will not prevent a file from being processed to completion, but should be noted and avoided in any future submissions.
arrow icon Name/SSN Validation Notice. This notice will provide information about names and SSNs that failed to match SSA’s records and what action should be taken.


ACKNOWLEDGING A RESUBMISSION NOTICE

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Select the Acknowledge a Resubmission Notice link on the BSO Home Page to acknowledge that you received a notice from the Social Security Administration requiring you to resubmit your W-2 data. You must acknowledge receipt of resubmission notices.

You will be asked to provide the Employer Identification Number (EIN), Wage File Identifier (WFID), and receipt year for the returned submission. Provide this information exactly as it appears on the notice you received from the Social Security Administration. You must also indicate whether the Social Security Administration returned your physical media (tape, cartridge, or diskette), if applicable, or whether you filed using electronic media (the Internet or electronic data transmission).

If you require help with acknowledging a resubmission notice, call the Employer Reporting Assistance number at the front of this booklet.

If you have requested access to online notices, you may select the View Submission Status/Error/Notice Information link on the BSO Home Page and select the corresponding View link in the Resubmission Notice column.


REQUESTING A RESUBMISSION EXTENSION

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Select the Request a Resubmission Extension link on the BSO Home Page if you received a notice from the Social Security Administration requiring you to resubmit your W-2 data and you need to request a one-time 15-day extension.

Before requesting an extension, acknowledge the resubmission notice as described in the Acknowledging a Resubmission Notice section.

You may NOT request an extension if:
arrow icon You have previously resubmitted data for this Wage File Identifier (WFID) or
arrow icon More than 45 days have passed since the date on the resubmission notice.

You will be asked to provide the Employer Identification Number (EIN), WFID, and receipt year for the returned submission. Provide this information exactly as it appears on the notice you received from the Social Security Administration.

If you require help with acknowledging a resubmission notice, call the Employer Reporting Assistance number at the top of this page.

If you have requested access to online notices, you may select the View Submission Status/Error/Notice Information link on the BSO Home Page and select the corresponding View link in the Resubmission Notice column.


LOGGING OUT

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Select the Logout link at the top or bottom of BSO pages when you are finished using BSO. This will open a page to confirm that you want to end your BSO session. Select Yes to exit BSO.


GETTING HELP

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Use the Help throughout BSO to view this handbook or other applicable online resources. Selecting the Help link will open a new browser window in addition to the one you are already using. You may need to manipulate your display to see both browser windows.

To speak with a Social Security Administration representative, see the telephone support numbers at the front of this booklet. For help by e-mail, select Contact SSA at the top and bottom of BSO pages or address your e-mail message to bso.support@ssa.gov.

CAUTION: The Social Security Administration recommends that you not include private information, such as your Social Security Number, in Internet e-mail messages .

Please be as specific as possible about your question or problem, including details about the Web page you were using, any error messages received, and all other relevant information. Include your phone number so that the Social Security Administration can contact you if necessary.


ALSO ON THE INTERNET

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Visit the Employer Reporting Instructions & Information Page at www.socialsecurity.gov/employer for a wealth of information of interest to filers. Select the Business Services Online Tutorial link on this page for an online tour of BSO. You will need Adobe Acrobat Reader (version 5.0 or higher is recommended) to view the BSO tutorial. For a free copy of Acrobat Reader, go to www.adobe.com.

 

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