Recent ACSI Scores for Q3 2004: Manufacturing/Nondurables

Recent E-Government Scores for Q3 2004





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The Voice of the Nation’s Consumer™

Established in 1994, the American Customer Satisfaction Index (ACSI) is a uniform and independent measure of household consumption experience. A powerful economic indicator, the ACSI tracks trends in customer satisfaction and provides valuable benchmarking insights of the consumer economy for companies, industry trade associations, and government agencies. The ACSI is produced through a partnership of the Stephen M. Ross Business School at the University of Michigan, the American Society for Quality (ASQ), and the international consulting firm, CFI Group. ForeSee Results sponsors the e-commerce and e-business measurements and Market Strategies, Inc., is a major corporate sponsor of the ACSI. The ACSI is funded in part by corporate subscribers who receive industry benchmarking data and company-specific information about financial returns from improving customer satisfaction.

 

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