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Question: When I try to open a PDF file, I get a blank screen. Why is this and what can I do about it?


There can be several reasons for this:
  • Problem with Internet Explorer 5.5: The blank screen occurs with this version of Internet Explorer. Solution: Change a setting within Adobe Acrobat Reader.

    • Exit from Internet Explorer, if you currently have it open.

    • Start Acrobat Reader.

    • For Acrobat Reader 5.0: Choose Edit, then Preferences.

    • For Acrobat Reader 4.x: Choose File, then Preferences, then General.

    • In the Options section, deselect "Display PDF in Browser" (in Acrobat Reader 5.0) or deselect "Web Browser Integration" (in Acrobat Reader 4.x).
    • Click OK, and then exit from Acrobat Reader.
    • Restart Internet Explorer.

  • Problem during the download: A temporary glitch in the connection that caused an error. Your computer may have cached this error, so that each time you try to open the PDF file, it retrieves this same error "page." Solution: Try clearing the cache in your browser and downloading the PDF again.

  • The version of Acrobat reader you have on your computer: For the print versions of the Interactive Health Tutorial the PDFs are in version 5.0. If you have an older version of Acrobat, you will not be able to retrieve these documents. Solution: Upgrade the version of your Acrobat reader to version 5.0 or above. From the tutorial, you can link directly to Adobe and download the more recent Acrobat Reader.

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