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NonReceipt

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NonReceipt
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Overview

Contains instructions on what to do when a recipient advises the financial institution that an expected Direct Deposit payment has not been credited to an account.

A. Common Causes for Unnecessary Nonreceipt Claims

Memo Posting
Early Posting
Other Causes
RDFI Liability for Federal Government ACH Payments
RDFI Liability for Automated Enrollments (ENRs) and Notifications of Change (NOCs)

B. Recipient Nonreceipt Inquiry to Financial Institution

Attempts to Locate the Payment(s)
Beginning the Nonreceipt Process

C. Nonreceipt Process

Payment Trace Requests: Manual Nonreceipt Claims Process
Nonreceipt Trace Forms
FMS Form 150.2
Sample FMS Form 150.2
FMS Form 150.1
Sample FMS Form 150.1
Payment Trace Requests: Tele-TRACE Nonreceipt Claims Process

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