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	Custom Seminars
	Facilitated Planning
	Development Programs
	Coaching
	Organizational Assessment
	Consulting Activities
	Strategic Partnerships
	Succession Planning
	Arranging Services

Custom and Consulting Services

• Has a Management Development Center program you recently attended helped you identify a critical issue that should be addressed throughout your organization?
  
• Do others in your agency need a similar program so you can jointly address issues using the same tools?
  
• Can colleagues with high-performance potential benefit from coaching today as you plan your leadership structure for tomorrow?
  
• Do you need help identifying the key organizational issues affecting agency performance?
  
• Would an intensive, long-term relationship with a world-class management and executive development provider help keep your agency on the path to success?
  

Our alumni often ask us about custom designed programs, organizational assessments, and consulting. In order to meet these needs, we have developed services that can be used singly or as part of a strategic partnership to improve agency performance. The service areas are:

• Management Needs Assessment
• Custom Seminars
• Facilitated Planning and Development Programs
• Coaching
• Organizational and Individual Assessment
• Consulting Activities
• Strategic Partnerships
• Succession Planning Services
  
  

Custom Seminars

Management Development Center programs can be custom designed to meet the unique requirements of your organization. We can draw on our best expertise, faculty, and methodology to tailor seminars and workshops to meet your specific development needs.

Facilitated Planning and Development Programs

Some organizations face major changes in mission, budget, or technology. Others face serious internal issues caused by reorganization or downsizing. All need to be clear on the steps they must take to meet the challenges of tomorrow.

A Facilitated Planning and Development program helps your team work together on strategic planning, performance improvement, or other critical issues. Our faculty members are skilled guides for teams seeking direction through the maze of confusing choices, impenetrable roadblocks, and sudden changes of plan.

Faculty begins to work with you well before the first team session. Discussing the organization's key issues and culture, they develop the most effective program methodology for your situation. They manage the program effectively, ensuring that everyone is heard and that the group reaches consensus. Then they document the results to ensure that you get the most from your program.

Skilled facilitators using approaches tailored to meet the organization's needs result in effective programs and high-quality experiences for participants. These results lead many organizations to return for annual planning or follow-up sessions.

Coaching

Continuity in leadership is essential to your organization's long-term success. Successful organizations ensure that members of the management and executive teams have the critical leadership skills to carry out the mission. In the face of rapid organizational and staffing changes, they ensure that someone is prepared to succeed in each key leadership role.

The best organizations help their leaders lead effectively through one-on-one development of critical skills. Coaching programs are designed to help you with this process. They pair developing leaders with highly skilled and experienced coaches to improve performance.

Coaching programs benefit both the experienced mentors and the developing managers and executives. They teach how to generate more loyalty and commitment from others, work more effectively with people and teams, and share responsibility for success and failure. Well-coached leaders at all levels help your organization perform at the highest level.

Organizational Assessment

Our organizations today are complex entities. Diverse staffs range widely in age and cultural experience. Abrupt changes in staff size follow downsizing or crisis-driven budget increases. Missions are added, subtracted, and modified. Organizational culture issues affect approaches to work and to change itself.

Leaders need to understand their organizations in order to maximize performance, and our Organizational Assessment activities are designed to increase understanding. Using tools ranging from staff and customer interviews to sophisticated instrumentation, our faculty gathers the information needed to understand the operation.

The product of each Organizational Assessment activity is a report of our findings for you and the key members of your leadership team. The report focuses not only on the way things are, but also on specific action steps you can take to meet your organization's goals for the future.

Consulting Activities

Sometimes an individual development experience or a short-term team program cannot meet all of your organization's needs. Sometimes an organization's leaders are concerned about performance but are unsure of how to make improvements. Other times, they need a framework for taking the team to the next level.

Consulting Activities are designed to improve your organization's progress. They are distinguished by three characteristics:

• Unique faculty perspectives grounded in regular contact with a cross section of key Federal leaders
  
• Training for your personnel so important analytical tools and job skills remain available throughout your organizational improvement effort
  
• Cooperative action planning for the future so you can continue work following the Consulting Activity.

The result is a consulting approach that is sensitive to your needs and constraints, and that will enlist your staff in carrying out a long-term improvement plan.

Strategic Partnerships

Management Development Center faculty work in conjunction with senior agency leaders to help them reach their strategic outcomes.

Working closely with agency leaders, program planners bring years of experience and insights gained from constant contact with Federal managers and executives to designing Strategic Partnership programs. They integrate Custom and Consulting Service program elements that address the issues identified as most important by agency leaders in an effectively paced and smoothly flowing program design.

Agencies identify key leaders as participants in Strategic Partnership programs. As the program elements are delivered, faculty members closely monitor responses through formal and informal evaluation processes. This ensures that programs meet participant needs.

Post-program evaluation, ranging from follow-up surveys to assessment of the program's impact on agency performance, helps senior agency leaders assess the program's impact on participants and determine additional steps to be taken.

Succession Planning Services

Identifying and preparing potential leaders not only for their current responsibilities but for the future in your agency is one of the most important tasks of leadership and human resource management.

We can bring our considerable resources, in partnership with you, to design and deliver succession planning strategies along with leadership development opportunities. These strategies can include developing: succession program principles, application and selection processes for a formal succession project, program milestones, and compentency identification

Our faculty assist in the design of a supporting leadership development program curriculum that incorporates senior mentor selection and development, assessment and feedback, tailored individual development plans, formal training opportunities and on-the-job development activities focused on appropriate competencies.

Arranging Custom and Consulting Services

We can help. Our commitment to continuous learning allows us to provide a wide range of programs that are tailored to meet specific agency development needs.

We work with you to develop a budget for your Custom and Consulting program. Budgets cover all instructional services, course materials, audiovisual and other equipment, and lodging, meals, and breaks where appropriate. We receive no appropriated funds and must recover all program costs through reimbursement. We work with you to identify the most appropriate form of reimbursement (e.g., agency bank card, Training Form, Purchase Order, Military Interdepartmental Purchase Request (MIPR), Online Payment and Collections/Simplified Intragovernmental Billing and Collections (OPAC/SIBAC), etc.) and to minimize paperwork.