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Key Results | ||||||||||||||||
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Leadership Competencies | ||||||||||||||||
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Who Should Attend | ||||||||||||||||
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Schedule and Cost | ||||||||||||||||
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Achieving Excellence in Customer Service
This seminar is critical if customer service is important to your agency. One of the most dramatic impacts of Government reform has been agency movement toward greater responsiveness to customer needs. Today, agency success and viability is based in large part on customer satisfaction.
This seminar provides public sector managers with the special knowledge and skills they need to provide services more efficiently to their customers and to inspire customer-responsive behavior throughout their organizations.
Special emphasis is placed on preparing managers for the consequences of organizational change, and the resulting problems that can adversely affect customer service. Participants leave this program with a roadmap for improving their organizational systems and customer service skills.
- Gain and understanding of how to develop and lead customer-driven organizations
- Improve customer service support systems
- Manage customer expectations
- Balance competing/conflicting customer needs
- Develop plans for customer service improvement
- Track performance and improve quality of service
- Improve customer service skills
- Avoid customer service pitfalls resulting from organizational change
Who Should Attend
Managers, project leaders, and others who are accountable for achieving excellence in customer service.Schedule and Cost
Start/Stop times for EMDC:
Arrival - Sunday for out of towners, Monday for locals, program starts 10 a.m.
Ends - Friday at noonStart/Stop times for WMDC:
Arrival - Sunday after 3 p.m., program starts Monday 8-8:30 a.m.
Ends - Friday at noon
Course includes meals, lodging, tuition and course materials
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| Mar 28 - Apr 1, 05 | EMDC | $2,700.00 | Apply | ||
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| May 9 - May 13, 05 | WMDC | $2,700.00 | Apply | ||
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| Jun 27 - Jul 1, 05 | EMDC | $2,700.00 | Apply | ||
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| Sep 26 - Sep 30, 05 | EMDC | $2,700.00 | Apply | ||
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