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Lower Manhattan Dust Cleanup

Protecting Your Privacy

In order to submit a request for cleanup assistance, you will be required to provide your name, address, phone number and other pertinent information related to the location of your residence and the physical conditions in your residence. This information will be stored in a database and is subject to review by USEPA and New York City government employees and/or contractors under their control having a need to know, for the sole purpose of assessing requestor needs and providing requested services. Your personal identifying information is not cross-referenced with other information sources, will not be shared with other parties outside of those involved in this initiative except as required by law. Any public reporting will be based only on aggregate measures, without referencing names or addresses. You will be able to access your information at all times using your discreet confirmation number plus the last four digits of your Social Security number

Lower Manhattan residents who live south of Canal, Allen and Pike Streets can request cleaning and/or testing from the U.S. Environmental Protection Agency (EPA). They can also be reimbursed up to $300 by the Federal Emergency Management Agency (FEMA) for the purchase of a HEPA filter vacuum. Requests for these services can be registered via this Web page or by calling EPA’s World Trade Center hotline, 1-877-796-5471. The hotline will be staffed to take cleaning and testing requests between 10am and 8pm, Monday through Friday and between 10am and 5pm on Saturday and Sunday for about three months starting June 3rd .

EPA’s hotline contractor will attempt to contact people who have already called EPA to request cleaning or testing, but all affected residents are strongly encouraged to formally register using either the Web or the hotline.

When residents call to register for either cleaning or testing, they will be asked basic questions including how many rooms in their home, how dusty it was following 9/11, how it was cleaned, and if tests were done. Once registered, residents will be given a confirmation number and a privacy code. They can use this number and code to track - on either the Web or through the hotline – the status of their cleanup and/or testing and to check test results once the cleanup and testing are completed. EPA will make every effort coordinate cleanup requests if they come from the same building and the Agency encourages tenant associations to work to coordinate residents’ requests.

During the period in which EPA is working out final contracting details on how the cleanup program will be implemented, the Agency will register residents. Information gathered from these residents will be used to gauge the best approach to scheduling cleanups. Scheduling will begin in July.

The hotline will have English, Spanish and Chinese-speaking representatives. Operators will be equipped to answer basic questions on the cleanup program and EPA monitoring activities. Once final details are worked out, EPA will meet with residents and tenant organizations, community and other interested groups to discuss the program.




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