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Consumer Confidence
Reports
Water suppliers that serve the same people year-round must prepare annual
water quality reports (consumer confidence reports or drinking water quality
reports) for their customers. (Read a fact
sheet about these new reports).
The first reports were due by October 1999, and from now on they will
come out each year by each July.
The reports tell where drinking water comes from, what's in it, and how
you can help protect it.
Find out about your local drinking water (and
see if your report is on-line), or learn more about drinking
water and health and how you can help protect your tap water.
Consumer Confidence Reports Rule
Preparing Your Drinking Water Consumer Confidence Report
 Frequent
Questions from the Safe Drinking Water Hotline for Public Drinking Water
Systems- Guidance For Water Suppliers (EPA
816-R-99-002 / March 1999) (180KB
PDF file 38pgs)
- *Note: In order to reduce the public health risks
from arsenic in drinking water, on January 22, 2001, the EPA promulgated
a revised standard of 10 parts per billion (ppb). Systems have until
January 23, 2006 to comply with the lower As standard. However,
effective February 22, 2002, the regulatory changes also changed
consumer confidence report requirements for water systems.
- California has developed more than a dozen translations
 for
the statement "This report contains important information about
your drinking water. Translate it, or speak with someone who understands
it"
Public Service Announcements
- EPA has released a series of radio and print ads
that water suppliers and others may use to encourage consumers to take
advantage of consumer confidence reports and other information about
their drinking water.
- Drinking
Water Customer Satisfaction Survey
EPA commissioned the Gallup Organization to conduct a nationwide telephone
survey of 1,000 households to assess (1) general knowledge about drinking
water, (2) water use behavior, such as use of bottled water and home
water treatment systems, (3) public confidence with information sources,
and (4) value consumers place on EPA's "right-to-know" efforts,
such as consumer confidence reports and source water assessments.
Link your CCR to EPA's CCR online catalog
To help consumers find their CCRs and other information about their drinking
water, EPA is compiling links to reports that are online.
- Please add your Consumer Confidence Report to the catalog by completing
the online
form.
- To find a report for a local water system visit the catalog.
CCRWriter & CCRiWriter
EPA has developed CCRWriter (v2) software and CCRiWriter website to
help water suppliers create their consumer confidence reports.
State Implementation and Primacy Guidance
State Implementation Guidance for the CCR Rule
(EPA 816-R-99-008 / Aug 1999)
Training Materials
These presentations and workshops from the Drinking Water Academy Website
provide key information to state and EPA staff about how to implement
the CCR rule.
Rulemaking Reference Documents
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