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NATIONAL BUSINESS CENTER PROFILE
FY 2001 |
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In FY 2001, the NBC continued to grow, improve its products, and implement Web-based innovations for the e-Government initiative.
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An Addition to the NBC
- NBC Adds Procurement Function
The NBC completed an intensive six-month effort to merge the Department of Defense reimbursable contracting team from Fort Huachuca, Arizona into the NBC. This group performs the full range of contractual services and has a large number of contracts that support research and development, information technology, and services requirements.
NBC Data Center
- Data Center Consolidation
In January 2001, the Information Technology Directorate (formerly the ADP Services Division) completed the relocation of the NBC Federal Financial System (FFS) workload from the U.S. Geological Survey (USGS) Reston data center to the NBC’s Denver data center. With this consolidation, NBC now processes all of its accounting and financial workload from one hosting environment, resulting in significant overall savings that are passed on to NBC FFS customers. During the early stages of this effort, the DOI Management Council also made the decision to relocate all the remaining USGS and BIA mainframe workload from the Reston data center to the NBC Denver data center. This relocation was added to the planning and implementation efforts of the NBC Consolidation Project and was accomplished within the same time period. The USGS and BIA relocations also resulted in significant savings, which they accrue through reduced processing support costs. This project culminated a year of planning and execution activities by a large number of NBC staff across the organization. Through their combined efforts, the project was completed on time and within budget.
Federal Personnel Payroll System (FPPS)
- Credit Card Offset Program
NBC successfully implemented the Department of the Interior’s Credit Card Offset Program. This program resulted from the Travel and Transportation Act of 1998, which gave federal agencies authority to offset delinquent government credit card balances from the pay of federal employees.
- New Clients
The Equal Employment Opportunity Commission and the Office of Navajo and Hopi Indian Relocation became new FPPS and Payroll Operations clients.
- NBC EFF/Vendor Pay System
In January 2001, the NBC EFF/Vendor Pay System, the system that pays those non-government casual workers and vendors who play a vital roll in fighting wild fires, went live. With coordination from the NBC, the EFF/Vendor Pay User Group was formed. The U.S. Forest Service also became serviced by the EFF/Vendor Pay System.
Financial Systems
- Federal Financial System (FFS) Certified by JFMIP
The FFS software was certified by the Joint Financial Management Improvement Program (JFMIP) after rigorous testing that required each financial system to pass 100% of the JFMIP mandatory CORE financial system requirements. The NBC was the first federal government franchise organization to receive this JFMIP certification for one of the financial systems it offers to its customers, establishing itself as the leader among franchising agencies.
- New Clients
NBC implemented the FFS at the Nuclear Regulatory Commission, the National Transportation Safety Board, and the National Labor Relations Board. Additionally, the International Boundary and Water Commission began receiving our financial services.
Customer Satisfaction
- Customer Satisfaction Survey
The NBC completed its first client-wide, Web-based Customer Satisfaction Survey. This assessment determined the level of satisfaction of the NBC’s customers, identified customer service issues, outlined opportunities for improvement, and set the stage to develop and implement a customer service training program for NBC employees to enhance their focus on key drivers of excellence in customer service. Of all respondents, 87% reported they were overall “satisfied” or “very satisfied” with the products and services received from the NBC.
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Accessibility Technology
- NBC’s Accessibility Technology Center (ATC)
A new nationwide program to assist employees with disabilities create a productive work environment through technology was instituted in Washington, DC. The ATC, located within the Main Interior Building, demonstrated how assistive technology and ergonomic solutions can be inexpensively customized to individual needs, thereby improving the quality of life for disabled employees. The DOI-funded ATC web site was launched in conjunction with the center’s grand opening to provide this valuable information to offices outside Washington, DC.
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The Department of the Interior's (DOI) Accessible Technology Center (ATC) is located at the Main Interior Building - 1849 C Street, NW, Room 1013 - Washington, DC.
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NBC Web Site Development
- Volunteer.gov
The NBC developed the Volunteer.gov web site, tying together all the different volunteer pages that were available on the DOI, the Fish and Wildlife Service, the National Park Service, and the Forest Service web sites.
- Interior Site Information System (ISIS) Web Site
The ISIS was designed to replace the DOI’s previous client-server-based telecommunications assets tracking system. The centralized database tracks the DOI telecommunication equipment and circuits in all DOI facilities by recording asset ownership and location, to identify opportunities for sharing telecommunication resources, and to estimate the associated costs.
- Greening the Department of the Interior
To assist the DOI in its mission to conserve, restore, protect, and provide access to the United States of America’s natural and cultural heritage, the NBC developed and launched the “Greening the Department of the Interior” web site. The site publishes executive orders, waste prevention, recycling goals, results of yearly environmental achievement awards, as well as a myriad of environmental information.
- YourLand.gov
The NBC supported the Yourland.gov initiative, a web site designed to provide geo-spatial and tabular information about public lands.
- Recreation.gov Awarded at the E-Gov Conference
At the E-Gov 2001 conference in Washington, DC, the “Trailblazer” award was bestowed upon Recreation.gov in recognition of the efforts made to promote innovative Electronic Government Programs.
DOI University (DOIU)
- Speaker Series
DOIU took the lead on developing and conducting a Workforce Planning Consortium which was attended by many federal agencies.
- New Programs
Three new programs were added to the DOIU portfolio: 1) The speaker series in Denver on Growth, Leadership and Transitions, 2) The Financial Management Intern Program, which was developed in partnership with DOI’s Financial Management Intern Program, and 3) The HR Certificate program, which focuses on the strategic areas of human resources management.
Human Resources
- HR Cross-Servicing
The NBC entered into an agreement with the Inter-American Foundation (IAF) to provide a full range of servicing personnel office functions. Under the agreement, the NBC HR office was delegated full authority by the President of IAF for staffing and recruitment, position classification, employee relations, training, and personnel action processing. This agreement was the first in which the NBC offered full operational HR services to another agency.
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Procurement
- New IDEAS-PD Client
The NBC signed on the Office of Justice Programs (OJP) and the John F. Kennedy Center for the Performing Arts for IDEAS-PD implementation.
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