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Health
Care Criteria for Performance Excellence
PDF Version
A paper copy of this document will be mailed if requested from nqp@nist.gov
or by calling (301) 975-2036.
The Baldrige Criteria for Performance Excellence provide
a systems perspective for understanding performance management.
They reflect validated, leading-edge management practices against
which an organization can measure itself. With their acceptance
nationally and internationally as the model for performance excellence,
the Criteria represent a common language for communication among
organizations for sharing best practices. The Criteria are also
the basis for the Malcolm Baldrige National Quality Award process.
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Please
send comments regarding the Criteria to:
nqp@nist.gov
Date
created: 12/13/2002
Last updated: 1/14/2004
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