Known Problems in This Release
Below is a list of problems in the current version of the software
the Library is using for its Online Catalog. These have all been
reported to the Library's system vendor, Endeavor
Information Systems, Inc.
The list includes a description of the problem, and suggestions
to work around the problem (if any).
General Searching
| Problem: |
1. Hyperlinked searches on Series
titles sometimes fail. |
| Description: |
If a Series title
has an initial article (A, The, An, etc.), hyperlink searches
in the "Full Record" display do not retrieve correct
records. |
| Status: |
Reported to vendor -- pending |
| Workaround: |
Cut-and-paste the
title - without the initial article - and search as a Title
on the "Basic Search" screen. |
| Problem: |
2. Display problems with quoted
phrases ("medieval history", "new guinea")
in Keyword, Command Keyword, and Guided Searches. |
|
Description:
|
Quoted phrases are searched correctly. However:
- the Search for: box in the Quick Search
option at the bottom of the Titles list is blank;
- if the user chooses to Edit these searches in
Search History, the resulting Search for:
box is also blank.
|
|
Workarounds:
|
Either re-key the search term, or copy-and-paste the quoted
phrase from the "You searched:" text at the top
of the Titles list or from the Search History display.
|
| Problem: |
3. After a quoted phrase search,
using "Retain Marked" records feature incorrectly
returns to the Basic Search screen. |
|
Description:
|
Following a Keyword or Command Keyword search
for a quoted phrase ("tax reform"), marking records
in the Titles list, and selecting the [Retain Marked Records]
button, the system incorrectly returns to the Basic Search
screen.
|
|
Status:
|
Reported to vendor -- pending |
|
Workaround:
|
Use Guided Search, enter the phrase without quotes
in the Search for: box, and select "as a phrase"
in the adjacent box. Then proceed to mark records.
|
| Problem: |
4. Using cross-reference
links from Headings list can result in blank Headings list. |
|
Description:
|
In Author or Subject Browse: User selects a reference
([More Info] button) from a Headings list, then a single
record. Selecting the [Headings] button then results
in a blank Headings list.
|
|
Workaround:
|
Re-execute search from
Search History to return to Headings list. |
Call Number Browse
| Problem: |
5. Blank Title List display appears
after re-executing aCall Number Browse search. |
|
Description:
|
A blank title list can result following
certain Call Number Browse searches. Most often this
will occur after (a) doing a call number browse search, then
(b) displaying a single record from the title list, and then
(c) re-executing the search from Search History. |
|
Workarounds:
|
In Search History, select the record number for the
search in the Edit column, then re-execute the search
from the Basic Search screen.
|
| Problem: |
6. [Previous] and
[Next] buttons can display incorrect records from a call number
browse. |
|
Description:
|
When displaying a single record following
a call number browse, the [Previous] and [Next] buttons behave
as if the user always is on the first record in the Titles list.
For example, if the user selects record #5 to display, then
presses the [Next] button, record #2 is displayed, instead of
record #6. |
|
Workarounds:
|
To navigate a list of records following a call number browse,
use the [Titles] button to return to the Titles list, rather
than the [Previous]/[Next] buttons on the single record displays.
|
Saving Records
| Problem: |
7. Unable to save MARC records
with newer browser versions |
|
Description:
|
When attempting to save records in MARC format, some users get a message that says Your Email request failed!, even though they are saving, not emailing. The problem appears to be a software incompatibility between the Library's Catalog and certain web browsers (esp. Netscape 6.0 and higher, and Microsoft Internet Explorer 6.0 and higher).
|
|
Temporary workarounds:
|
- Users with earlier browser versions (for Windows, Netscape 4.7, Internet Explore 5.x) do not seem to experience this problem when saving MARC records.
- Some users report that web browser Opera, version 7, does not have this problem.
- Save MARC records using a Z39.50 client.
See Frequently Asked Question
#12 for more information
|
| Problem: |
8. Unable to Print or Email more
than 75 records at once. |
|
Description:
|
System fails to Print or Email records
if the total number on one screen exceeds 75. |
|
Workarounds:
|
The Library has reduced the maximum number of records that
can be saved from 100 to 70 until the problem is resolved.
|
Use the browser's [Back] button to resume
searching.
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