Administrative Operations
PSC Telecommunication Services and
Management
Telecommunications Services
Provides professional voice and data tele-communications
systems technical design and provisioning, and support for telecommunications
equipment and services (including voice mail). Provides procedures, guidelines
and time frames for requesting telecommunication services, and provides
liaison between our customers and the telecommunications vendors. Provides
domestic and international calling cards, toll-free services, FTS 2001
domestic long distance and international long distance connectivity, and
acquisition services for pagers and cellular phones. Provides advice and
assistance with billing issues customers have resulting from direct bills
from vendors. The Telecommunications Branch is comprised of two sections:
The Washington, DC office serves the Southwest Federal Center and other
locations primarily in Washington, DC as well as the HHS Regional offices.
The Rockville office is located at the Parklawn Building and serves customers
and location groups in suburban Maryland.
Performance Standards:
95% of telephone service requests involving 10 stations or less will be
processed within 4 days of receipt.
| Availability: |
All
Federal Government |
| Service
Fee : |
$8.73
per line/month for services provided |
| Point
of Contact: |
Mike
Pravlik |
| Phone: |
(301)
443-8600 |
| E-mail: |
Mpravlik@psc.gov |
Telecommunications Management
Provides strategic coordination and integration of voice,
data and video communications via telephone network facilities, and implements
major network changes to assure cost efficient, technologically current
services. Provides day-to-day oversight and workforce management for the
primary contractor and over 30 subcontractors that provide telecommunications
services to customers. Manages a voice mail system consisting of more
than 42,000 mailboxes; oversees maintenance to the desktop; requests and
evaluates proposals from contractors to provide state-of-the-art equipment
and services; provides management and oversight of domestic and international
long distance services; and provides centralized billing for telecommunications
dial-tone.
Performance Standards:
95% of all trouble calls will be cleared within 24 hours.
| Availability: |
All
Federal Government |
| Service
Fee : |
$3.29
plus equipment and actual service usage costs |
| Point
of Contact: |
Mike
Pravlik |
| Phone: |
(301)
443-8600 |
| E-mail: |
Mpravlik@psc.gov |
|
Last revised:
October 21, 2003
|
|
|
|
