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Job Seeker Help > FAQ
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| Q: |
Where can I take the civil service exam? |
| A: |
There is no single "civil service exam" and to apply for most Federal jobs you do not have to take any kind of a test at all. To apply, you should search the USAJOBS database for opportunities that match the type of job you are interested in and are located where you want to work. Then, you should follow the "How to Apply" instructions contained within each job posting you locate. |
| Q: |
What if I am an ex-offender? |
| A: |
Being an ex-offender does not prevent you from obtaining Federal Employment. OPM or the hiring agency considers your criminal conduct in determining your suitability but there are no general prohibitions against hiring you. We consider a number of relevant factors such as the duties of the positions you have applied for, the nature and recency of the misconduct, and any evidence of rehabilitation.Although there are no general prohibitions against employing you in the Federal Government, there are some regulations which will prohibit you from working in certain positions if you have a specific conviction. The most common situation involves being convicted of misdemeanor domestic violence crimes under Federal or State law. These persons are "prohibited form employment in any position requiring the individual: to ship, transport, possess, or receive firearms or ammunition" (Public Law 1-4-208 Omnibus Consolidated Appropriations Act of 1997) Other statutory or regulatory debarments exist, but are rarely applicable. They cover debarment from Federal employment from such offenses as treason, inciting rebellion against the U.S., willful and unlawful destruction of public records, or knowingly and willfully advocating the overthrow of the U.S. Government.It is important for you provide all the required information about your criminal record when you apply for Federal employment. Then, either OPM or the employing agency can determine early if a specific prohibition exists. |
| Q: |
How do I get Security Clearance? |
| A: |
You cannot independently apply for an investigation or security clearance. Clearances are based on investigations requested by Federal agencies, appropriate to specific positions and their duties. Until you are offered such a position, the government will not request or pay for an investigation for a clearance. Once you have been offered a job (contingent upon satisfactory completion of an investigation), the government will require you to complete a Standard Form 86, Questionnaire for National Security Positions, initiate the investigation, adjudicate the results, and issue the appropriate clearance. |
| Q: |
What is my grade? |
| A: |
If you are just starting out, you can qualify for jobs at the GS-2 level with just a high school diploma or as little as 3 months of general work experience. At GS-3 and GS-4 levels, you can qualify with more months of general experience. Starting at GS-5, jobs generally require 1 year of specialized experience to qualify. When you have a degree but no specialized experience in a career field, you are eligible for appointment at the GS-5 pay scale. (If you maintained a B average, or met other academic credentials in college, you can start out at the GS-7 pay scale.) To qualify for jobs at the GS-7 and higher grades, your background must have included experience closely related to the work to be performed in the job for which you are applyingYou can qualify for GS-9 positions on the basis of a master's degree, and for GS-11 positions on the basis of a doctorate. To find the salaries for these grades go to this address http://www.usajobs.opm.gov/B5A.asp |
| Q: |
What do I need to do in order to transfer? |
| A: |
Only present Federal employees who are serving in the competitive service under a career or career-conditional appointment have eligibility for transfer to another position in the competitive service. To transfer, you must conduct your own job search and meet the qualification requirements for the position. Transfer eligibility does not guarantee you a job offer. Hiring agencies have the discretion to determine the sources of applicants they will consider. Individuals usually apply to agencies in response to vacancies announced under the merit promotion program. Some agencies accept applications only when they have an appropriate open merit promotion announcement, while others accept applications at any time. If you are seeking a higher grade or a position with more promotion potential than you have previously held, generally you must apply under a merit promotion announcement and rank among the best-qualified applicants to be selected. Status applicants include individuals who are eligible for transfer. |
| Q: |
I am disabled. Whom can I contact for assistance? |
| A: |
OPM provides information for you at its Federal Employment of People with Disabilities web site. At that website you can find agencies Selective Placement Program Coordinators whom you can contact for assistance in obtaining Federal Employment. |
| Q: |
Where can I get information on my former Federal employment? |
| A: |
If you are a former Federal employee and it has been more than 30 days since you left your Federal job, you may request your records from the:FEDERAL RECORDS CENTER National Archives and Records Administration 111 Winnebago Street St. Louis, Missouri 63118 (314) 801-9250You should make your request in writing and include your full name under which formerly employed, social security number, date of birth, and to the extent known, former Federal employing agencies, addresses and dates of such employment. The Privacy Act of 1974 (5 USC 552a) and the Office of Personnel Management require a signed and dated written request for information from Federal records. No requests for information from personnel or any other type of records will be accepted by telephone or e-mail. |
| Q: |
Does OPM still rate resumes? |
| A: |
OPM does not review or rate job seeker's resumes. The agency will review your application and determine your standing (rating) based on the job's requirements. |
| Q: |
How do I submit a complaint about discrimination in the application process? |
| A: |
If you feel that you were unfairly overlooked, you should write a letter of appeal to the agency's personnel officer/director requesting a re-evaluation of your eligibility. Be sure to include the announcement number, position title, your social security number, and cite the reason you believe your evaluation to be unfair or questions you have about the reason you have been given for non-selection. The agency can then review the application and respond directly to you regarding your qualifications.If you are interested in knowing more about discrimination complaints, you can write directly to the Equal Employment Opportunity Commission (EEOC). EEOC is the Federal agency responsible for administering and enforcing Government-wide affirmative action programs including race, sex, age, and disability discrimination claims. Questions should be directed to the EEOC at the following address:Equal Employment Opportunity Commission1801 L Street, NWWashington, DC 20507 |
| Q: |
Who is eligible for non-competitive appointments? |
| A: |
Special noncompetitive appointing authorities are established by law or executive order. Veterans, persons with disabilities, many current and former Federal employees, and returning Peace Corps volunteers are examples of individuals eligible for non-competitive appointment. |
| Q: |
How do I use my Veterans Preference? |
| A: |
You use your Veterans Preference when applying for Federal job vacancies. In some cases other employers, such as state or local governments, may offer preference as well. For more information about types of "Preference" please consult the Vet Guide. |
| Q: |
Where do I get my SF-50? |
| A: |
The SF-50 is a form that a Federal employee receives each time a personnel action occurs during his or her career, such as a promotion, transfer, resignation, retirement, etc. If you are not, and have never been, a Federal employee you will not possess a SF-50 form and you do not have to submit this form as part of the application process.If you are a current Federal employee and you do not believe you have received your most recent SF-50, you should check with your supervisor or your personnel office.If you are a former Federal employee and it has been more than 30 days since you left your Federal job, you may request your records from the:FEDERAL RECORDS CENTER National Archives and Records Administration 111 Winnebago Street St. Louis, Missouri 63118 (314) 801-9250You should make your request in writing and include your full name under which formerly employed, social security number, date of birth, and to the extent known, former Federal employing agencies, addresses and dates of such employment. The Privacy Act of 1974 (5 USC 552a) and the Office of Personnel Management require a signed and dated written request for information from Federal records. No requests for information from personnel or any other type of records will be accepted by telephone or e-mail. |
| Q: |
Where do I find the SF-171? |
| A: |
The SF-171 has been discontinued. You can now submit a resume or complete the form OF-612 (Optional Application for Federal Employment). You can create your Federal resume in the "My USAJOBS" website or you can download the OF-612 from the "Forms" section within USAJOBS. The forms' tab is at the top of the page. |
| Q: |
Where do I find a copy of my DD214? |
| A: |
Copies of the DD 214 - can be requested from an individual's VA Regional office. For additional information please go to Veteran's Administration Directory. |
| Q: |
How do I apply for Federal jobs? |
| A: |
Forget what you
have heard about the complexities in finding a Federal job. We have made the
process simple! Your job search for Federal career opportunities is now a '3 -
Step Process'.
STEP 1: CREATE YOUR ACCOUNT
Set up your My USAJOBS account to:
- Create & post resumes
- Attract employers
- Have jobs emailed to you
STEP 2: SEARCH FOR JOBS
Just enter your desired job information and search the database of thousands of jobs. Use your resume to apply online instantly. STEP 3: MANAGE YOUR CAREER
Get all the information and advice you need on obtaining a job in the Government. |
| Q: |
What happens when I Apply Online? |
| A: |
When you see a job that you would like to apply to, you can click the Apply Online link at the bottom of the posting. When you click Apply Online (all jobs do not have this option), you will have to log into your account if
you were not previously logged in. Once you are logged in, if you have
one or more Resumes, you will have a choice of which Resume to send.
Likewise, if you have any cover letters stored, you will also have the option
of submitting a cover letter along with your Resume. If you have an account and are logged in but do not have any Resumes stored, when you click the Apply Online link, you will get a message that says, 'You are logged in but do not have any Resumes stored.' You will then have the option to Create a New Resume. If you do not have an account opened and you click Apply Online, it will take you to the Create Account/Log In page. |
| Q: |
Where do I get my test results? |
| A: |
Generally, test results are mailed directly to you. The test administrator will provide you with information on when and where you will receive your results. You can call the contact person listed on the job announcement of the position you are applying for if you have questions concerning your results. |
| Q: |
How is the appointment of Postal Employees
determined? |
| A: |
In accordance to section 1006 of title 39, United States Code, Postal Service employees serve under excepted appointments. They do not acquire competitive status or reinstatement eligibility for competitive service jobs. However, by law, they have a special noncompetitive appointment eligibility for competitive service jobs. For more information, click here. |
| Q: |
How can I search by Department?
|
| A: |
To see Vacancy Announcements for a certain Department, enter the full name of the department surrounded by quotation marks in the Keyword search field. Example: "Department of Agriculture"
|
| Q: |
How can I search by Region of the U.S.?
|
| A: |
Regions of the U.S. are included in the Location Search menu. They currently appear on the list in alphabetical order between US-TX and US-UT. Important note: Not all recruiters and hiring managers will specify a Region with their posting so it is recommended that you also select each desired state individually to see all results in those locations.
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| Q: |
How do I get a government job if I am a civilian? |
| A: |
USAJOBS was created to assist you in your job search. It allows you to search for jobs that best match your skills and talents and to apply for them directly. Civilian federal job opportunities are announced through USAJOBS. The number will vary, but there are frequently around 18,000 listed on any given day, with new jobs added (and old ones closed) every day. Many excepted agencies (such as the FBI, CIA, and some courts) also use USAJOBS to announce their job opportunities. You can search for these opportunities by using the search jobs function (http://jobsearch.usajobs.opm.gov/) and then selecting your job requirements. You can also use "My USAJOBS" and create a "search agent" that will notify you when jobs meeting your requirements are added to the system.After finding a job of interest, carefully read the announcement and follow the "How To Apply" instructions included as a part of it. You may be able to apply on line for a job (through various different online questionnaires and through the USAJOBS resume builder) or you may need to mail or fax your resume. This information will be included in the announcement. |
| Q: |
What if I don't have a social security number? |
| A: |
Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants' who may have the same name. Your SSN is used to seek information about you from employers, schools, banks, and other who may know you. Failure to provide your SSN when requested, will result in your application not being processed |
| Q: |
Where is page 2? I see jobs 1 to 5 of 5. |
| A: |
The search results are designed to show a summary of more than one job on the page. When the entire matching job summaries can fit on one page (for example, Jobs 1 to 5 of 5), there will only be one page. If the results page indicates Jobs 1 to 20 of 45, there will be additional pages showing the other jobs meeting your criteria. |
| Q: |
How do I self-nominate? |
| A: |
Military agencies use the term "self-nominate" to describe their application process. When applying for one of these positions, you will follow the link provided in the announcement and be connected to the appropriate Department of Defense system. Instructions for completing the required application (a form of resume) and for nominating yourself for the position will be provided on that site. |
| Q: |
How can I contact the agency? |
| A: |
If you wish to contact an agency directly concerning a specific vacancy announcement, please use the Public Contact Information listed in each vacancy announcement. The address, phone number, and possibly an email address, will be provided. If you are looking for a way to contact the agency headquarters, you may go to www.usajobs.opm.gov and select Government Links, (towards the bottom of the screen), and explore other agency web sites. Each site will have a "Contact Us" link that you may use for your questions/inquiries. |
| Q: |
Where can I get career advice? |
| A: |
To start your career in Government, please go to: http://www.usajobs.opm.gov/firsttimers.asp . You will learn about Employment Information, Federal Hiring Processes, and how to assess your skills and interests to match potential career opportunities. |
| Q: |
I found a job in the newspaper or on Federal job search. Why can't I find it on USAJOBS? |
| A: |
We aren't sure why you would have seen a job advertised in the newspaper that is not posted on USAJOBS. Almost all Federal job openings are required to be posted on USAJOBS (some job opportunities announced for the Federal judicial branch are not listed in USAJOBS). If the advertisement you have found has been placed by a legitimate Federal Agency, please contact the agency directly for details and instructions. If the ad has been placed by a company that is promising to provide you with Federal job lists or civil service test help, we suggest you beware. Federal vacancy information is available without cost from the United States Government via USAJOBS. If the Federal Government needs you to take any kind of civil service test as part of the employment process, we will provide with sample questions ahead of time. |
| Q: |
Why doesn't the agency appear in my search? |
| A: |
The agency name drop down list is continuously updated to only show agencies that currently have jobs posted in the database. If the agency you are interested in working for isn't shown, it is likely because they don't have any positions currently open. |
| Q: |
What is Boolean logic? |
| A: |
The Boolean logic is named after a 19th century mathematician, George Boole. It is a form of algebra where the values are reduced to either TRUE or FALSE. As such, it fits nicely with the computers' binary numbering system, in which each bit has a value of either 1 or 0. Another way of looking at it is that each bit has a value of either TRUE or FALSE. Using this type of logic results in a powerful search and you can find the exact jobs you are looking for. When you are performing a "Basic Search" in the USAJOBS website, please click on the next to the "Keyword Search". The link will take you the "Keyword Search Tips". Once there you can learn more about the Boolean operators you can use in your job searches. |
| Q: |
How do I search for part-time positions? |
| A: |
Visit www.usajobs.opm.gov, select "Search Jobs" and enter "part-time" in the keyword search box. Answer the "Applicant Eligibility" question at the bottom of the screen and click on "Search for Jobs". If there are part-time positions on the USAJOBS system, then those positions should appear. Click on the positions titles to see the full text vacancy announcement and follow the instructions under "How to Apply". |
| Q: |
How do I find a job if I have the job announcement number? |
| A: |
First click on "Search Jobs" in the home page. Then, select the "Basic Search" tab at the top. You will see a "Keyword Search" window. Type the job announcement number in the "Keyword Search" window. Answer the "Applicant Eligibility" question at the bottom of the screen and click on "Search for Jobs". A window will open that will display a link to the vacancy announcement. Click on the link to view the full announcement. Please keep in mind that you must enter the announcement number exactly including spaces, hyphens, and capitalization. |
| Q: |
How can I access expired job postings? |
| A: |
Presently, there is no mechanism for accessing expired job postings. You can contact the Human Resources department of the Agency that advertised the position to request a copy of the vacancy announcement. Better yet, print the vacancy announcement while active and place it in your files. You can also save the vacancy announcement as an HTML Web page. To save it you must be viewing the announcement on your screen. Then, go to "File", "Save As", select "Web Page, complete" and click "Save". |
| Q: |
When I click to Edit my resume, the Resume Builder sections open but after I save new information the Preview Resume page still shows the original resume. How can I successfully update the Preview page?
|
| A: |
The resume that your are attempting to edit was originally posted using an old version of the USAJOBS website. The website has been redesigned and now includes a new format for job seekers to use when posting and editing resumes. Your original resume can be used to apply to jobs, however, you will not be able to edit that resume. Please follow the steps below to post a revised resume and remove the original resume.
1. Login to the Manage Resumes page.
2. Click the Edit link below your resume.
3. Save your new resume information in each of the applicable Resume Sections listed on the left margin.
4. On the Finishing Up resume section, there are links to View Original Resume and Preview Resume (revised). You can delete the original resume by checking the box to Delete My Old Resume, I Don't Need it Anymore, and then clicking either Make My Resume Searchable or Click here to save and exit.
Tip: To save time, view your original resume in one window, and then copy and paste information section by section into the new resume builder fields.
|
| Q: |
How can I subscribe to receive Vacancy Announcements by email?
|
| A: |
You can create Job Search Agents to receive email notifications when Vacancy Announcements are posted that meet your saved search criteria. To setup a Search Agent, click MY USAJOBS to create or login to your career account. Then click Create New Agent to select your search criteria and the frequency you would like to receive emails.
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| Q: |
Can I specify a salary range for the jobs I want to receive in my Agent email notifications?
|
| A: |
At this time, the salary range option is not available on Job Search Agents. We recommend adding Keywords such as GS-11 in defining your search criteria to see results which include that pay grade somewhere within the Vacancy Announcement. You will be able see the Pay Plan and Salary information listed with the Job Title on the Detailed View page of the search results. (Note: You can perform a salary range search by clicking Advanced on the SEARCH JOBS page.)
|
| Q: |
Why can't search agents search by series? |
| A: |
You can set up your search agent by series. When you log into "My USAJOBS", please select "Manage Agents" from the "My Job Search Agent" section. On the next page select "Create New Agent". On the "Create Job Search Agent" page you can select one or multiple series from the "Occupational Series" window. You can also create a "series" search agent by running a series job search from the "Series Search" and selecting the "Save this Search and email me jobs" link at the top and at the bottom of the job search results page. |
| Q: |
Why am I not receiving any job search agent emails? |
| A: |
If you are not receiving search agent email notices, it may be because there haven't been any new jobs added to the database that match your search criteria. You might also want to view your agent to check how frequently you've asked to have the agent run. If you believe there have been jobs posted to the database that match your agent and you should have received notice, please notify our customer support team by selecting the "Contact Us" link at the bottom of each USAJOBS page. The customer support team will check to see if there might be a technical problem. |
| Q: |
How can I contact USAJOBS?
|
| A: |
* For questions about information in a Vacancy Announcement or about the status of an application you submitted, you will need to contact the agency that posted the Vacancy Announcement.
* For questions that need to be directed to the Office of Personnel Management, click here.
* For assistance with using the USAJOBS website, click here.
|
| Q: |
Does USAJOBS provide phone support? |
| A: |
You can access Federal vacancy information and forms through USAJOBS by Phone at 703-724-1850 or TDD 978-461-8404. If you are having trouble with the USAJOBS system or have a basic Federal employment question, please send us an email message. There are "Contact Us" links at the bottom of each web page and within the "Help" section. |
| Q: |
Are there any considerations for People with Disabilities? |
| A: |
The Federal Government recognizes that people with disabilities have a right to full and fair consideration for any job for which they apply. It strives to offer an environment in which all can reach their highest potential and make a difference for our country. For more information, click here. |
| Q: |
What should I use for keywords? |
| A: |
Enter keywords for the job descriptions you would like to see. Entering keywords as part of your search will result in links to jobs containing those words in their descriptions appearing on your results page. Keywords can be anything including a job title or skill, the name of an occupation or agency, or a location. Examples include programmer, SAP, telecommunications, North Dakota, human resources, marketing, Cincinnati, etc.
Go to our helpful
Keyword Search Tips page. |
| Q: |
I have created a resume using your
Resume Builder and I want to submit it online for a job vacancy. How do I do
this? |
| A: |
Not all
announcements allow for the submission of an online resume. If the vacancy
announcement you are applying to accepts resumes online, there will be a link that says Apply Online. When you select this link, it will take you into the resume
builder. After preparing your resume, you will be given the option to send your
resume. When you select this option, your resume will be automatically sent to
the office that is processing the announcement. (You cannot submit a resume
online that was produced on another program.) |
| Q: |
How do I sign up to take the Clerical Exam? |
| A: |
Taking the Clerical and Administrative Support Exam is no longer the only way to obtain a clerical position at the GS-2/3/4 grade levels with the Federal Government.
The Office of Personnel Management (OPM) no longer administers the Clerical and Administrative Support Exam on a regular basis. It will only be given if requested by the hiring agency to fill a position. Click here for information on new clerical procedures. |
| Q: |
How do I save my online questionnaire? |
| A: |
There are a number of online questionnaires that are used by agencies. The agency will include instructions in the "How To Apply" section for entering and saving the information. Normally you will save and send the questionnaire by selecting a "Submit" button at the bottom of the page. If you can save a partially completed questionnaire, the program should tell you how. |
| Q: |
Where is the SQS form? |
| A: |
SQS stands for Supplemental Qualification Statement. It is a form that is used to apply for certain positions only; not for all jobs. When used, the SQS can generally be competed either on-line or in paper format. To determine if an SQS is needed to apply for the job you are interested in, please read the "How to Apply" instructions in the job posting very carefully. If you have additional questions about the application process, please direct your question to the point of contact shown at the bottom of the job announcement. |
| Q: |
How can I cancel my application? |
| A: |
To cancel an application that you submitted to an agency, you must contact the agency directly, using the contact information provided in the vacancy announcement. If you are trying to cancel your USAJOBS profile, you may contact the Help Desk by going to "MY USAJOBS" from the USAJOBS Home Page; scroll to the bottom of the screen and select "Contact Us". You will come to a page for "FAQ's" and "Email Us"; select the link for "Email Us"; complete the fields and submit. |
| Q: |
What does status mean? |
| A: |
Status is a term referred to a current Federal employee who has achieved a competitive standing. A competitive standing means that the employee can be transferred, promoted, reassigned, or reinstated without having to compete with applicants from the general public in an open competitive examination. For more information, please refer to 5 U.S.C. � 3304(a). Status is obtained after the employee worked for a period of 90 days - 365 days and the supervisor determined that the individual is capable of performing the job required for permanent Government service.
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| Q: |
I have forgotten my username and password and I have switched email addresses. HELP!
|
| A: |
If you previously had a Resume stored under an email address that you no longer have access to, please Contact Us with your previous email address, first name, last name, street address, city, state, country, zip code, and phone number. Once we verify
this information, we will change your account to your current email address and
email you your username and password. |
| Q: |
I share an email address with another
person. Is there a way we can both set up an account? |
| A: |
You can only have one
account opened under one email address. You will need to get an additional email
account in order to open up another account. There are several web sites that
offer free email services that you can check from any computer. Many websites, including Yahoo, Hotmail, and Excite, offer free email services. Note: This is not an all-inclusive list of email providers and being listed here should not be considered an endorsement of any particular service provider.
|
| Q: |
How do I update my email address or change my
password? |
| A: |
In order to change the email address on your account and in our database you need to login, then click on Account Profile. Enter your new email address in place of the existing address, enter your password at the bottom of the page to confirm your changes and then click Submit. |
| Q: |
When I run my Agents, the page shows what my search words are, a 'Sort By' drop down and a 'Today', 'Yesterday', 'Last 3 days', etc dropdown. My problem is that I often experience 'Today' producing more and different results than 'Last 3 days'. How and why is this? |
| A: |
This issue sometimes occurs when you are using multiple keywords. To get better results, you should format your keywords using the Boolean logic guidelines listed on our Keyword Search Tips page.
When multiple keywords are entered that do not meet these guidelines, the system first tries to find jobs that contain ALL of the keywords entered. If there are no jobs that contain ALL keywords, then the system automatically re-tries the search to find jobs that contain ANY of the keywords entered.
So, when you ran the 'Today' search, there were no jobs
that contained ALL keywords but the automatic re-try produced multiple results
which contained ANY of the keywords. However, when you ran 'Last 3 days' search,
there were results which contained ALL keywords. This resulted in a smaller
number of jobs being displayed, and the automatic re-try search for jobs with
ANY of the keywords was not run. |
| Q: |
Do jobs that I have applied for online count
towards my Resume views? |
| A: |
Any jobs that you Apply for online will be logged in your Application History section. The Resume Views counter will only keep a tally of the
number of times your Resume has been viewed from the searchable database. When
you initially Apply Online, this will not count towards your Resume views
because your Resume is received in the form of an email. However when you Apply
Online, your Resume ID number will be provided to the employer, thus giving them
access to your Resume in the searchable database. This could result in an
increase in the number of views that your Resume receives. |
| Q: |
What are the levels of confidentiality that I can have for my Resume? |
| A: |
You have three options
when storing your Resume. You can make it completely public with
all contact information available to employers; you can make it confidential and not
show your contact information, but still searchable in the database, or you
can remove your Resume from the searchable database by deactivating the
Resume.
Active - When you enter your Resume, do not select the option to Save my Resume as confidential. This will make all of your contact information, work experience, and references (if you opt to enter them) viewable by employers. When you are finished creating your Resume, click Activate and your Resume will be entered into the Resume Database for employers to search. You will only be able to have one of your Resumes saved as Active at a time.
Confidential and Active - Storing your Resume as confidential will keep your contact information, present employer, and references private, yet your Resume is searchable by employers. Employers will be able to contact you by routing an email through us that we forward to your email address. It's your choice to contact the employer. Checking the box marked Save my Resume as confidential on the Contact Information screen of the Resume Builder will store your Resume as confidential. If you want your present employer's name hidden, be sure to choose Present as the end date for your current job on the Work Experience screen of the builder.
Deactivated - Your deactivate Resume will be taken offline so that employers are unable to search for it. However, your Resume still remains in our database. You can still send it to the employers you choose by clicking the Apply Online option which appears at the bottom of a job description. Deactivating your Resume is a good option if you want to apply to a specific position without being contacted by other employers who have found your Resume online. If in the future you do want your Resume to be searched by all employers, simply click on Activate to make your Resume appear online. |
| Q: |
How do I change the Confidential status on my Resume?
|
| A: |
First, login to your account and click Resumes on the navigation bar near the top of the page. Then click Edit below your Resume Headline. Click Candidate Info on the list of Resume sections. On this page, make your desired selection in the check box next to Make this information confidential. Then click Save. |
| Q: |
I am not getting any hits on my Resume. Am I doing something wrong? |
| A: |
First, make sure that your Resume is active. If it isn't activated, you will not receive any hits. If it is active and still not getting any hits, try clicking on Renew on your Resume Listings and Activity page. This
will make it appear as though your Resume was just posted. |
| Q: |
How do I copy and paste text? |
| A: |
Follow these steps:
- Selecting: Click and drag your mouse cursor over the text or link that you wish to copy.
- Copying: With the text now selected, press the
CTRL key (CMD key for Macs) and press
C .
- Pasting: Click the mouse on the place where you wish
to paste the information, and press CTRL + V (CMD +
V for Macs).
|
| Q: |
I'm having trouble accessing the link provided to me in
an email. What am I doing wrong? |
| A: |
You need to make
sure that your browser is receiving the entire link that we provided. Sometimes, if the URL is too long, your email program may display it on 2 lines, and the second line of the URL is not sent to your browser. You may
need to copy (CTRL + C; CMD + C for Macs)
and paste (CTRL + V; CMD + V for Macs) the second line of the URL to the end of the address bar
in your browser. |
| Q: |
How do I change the phone numbers listed on my resume?
|
| A: |
First, login to your account and click Resumes on the navigation bar near the top of the page. Then click Edit below your Resume Headline. Click Candidate Info on the list of Resume Sections. On this page, you can change the phone numbers that you previously entered. Then click Save. |
| Q: |
How can I email my resume to a recruiter? |
| A: |
Please follow the instructions in the "How to Apply" section of the vacancy announcement. This section will tell you how to submit your resume for that specific job. |
| Q: |
What are KSA's? |
| A: |
KSA's are knowledge, skills, and abilities that are used to determine the extent to which your qualifications (experience and education) match the requirements of the job you may be interested in applying. When agencies evaluate candidates based on KSA's, you will usually be asked to supply a narrative description (one-half page to no more than one page in length) of the experience and/or training you have had that demonstrates your possession of a particular element. For more help in crafting your job application, please see the USAJOBS Ten Tips for Letting Federal Employers Know Your Worth. |
| Q: |
How can I get or transfer my resume from Resumix to USAJOBS? |
| A: |
At this time, it is not possible to transfer resumes from one system to another, in this case, from Resumix to USAJOBS. Resumix is a different system from USAJOBS, and it is currently used by Department of Defense Agencies, such as Army. |
| Q: |
Why does USAJOBS not allow me to cut and paste my entire resume? |
| A: |
The USAJOBS system is being developed to integrate resumes with a number of automated candidate assessment systems being used by Federal agencies. In order to achieve this integration, resumes must be in a specific, fielded format. Unfortunately, if we were to provide a "cut and paste" option for an entire resume, we would have no way to be sure that USAJOBS would receive all of the data elements required to apply for Federal jobs and for the streamlined application process. We encourage you to complete the USAJOBS resume. The process is designed to be quick and easy; and you can "copy and paste" your experience from a resume you have already created. |
| Q: |
Why are KSA's limited to 3000 characters? |
| A: |
The 3000 character limit on "Supplemental Information" in the USAJOS Resume Builder was established to keep resumes from becoming excessively long. As a result of job seeker feedback we will be removing this limitation in the near future. |
| Q: |
Why am I not getting any views on my resume? |
| A: |
If you are not seeing any views on your resume, the first thing you should do is check to be sure that you have marked your resume as searchable. If your resume is searchable and you are still not seeing any views, you may want to go back and take a look at the content in your resume to be sure it is as complete as possible in terms of describing your work experience, education, and special skills. Finally, resume mining is a relatively new feature for the Federal government, as such is not yet being fully utilized. We expect that usage will increase and you will see more views against your resume in the future. |
| Q: |
Why can't I use my username and password on QuickHire? |
| A: |
We are sorry but at this time the username and password you have established on USAJOBS cannot be used to log into other systems such as QuickHire or Resumix. We are working on implementing a streamlined application process with these systems and others and hope to bring you a single sign on application in the future. In the meantime, if you are experiencing a specific problem logging in to QuickHire, please contact the point of contact shown on the job announcement. |
| Q: |
How can I reapply to a job? |
| A: |
If the job is re-advertised, please carefully read the vacancy announcement and follow the application instructions in the section called "How To Apply". |
| Q: |
What is the Outstanding Scholar
Program? |
| A: |
The Outstanding Scholar Program is a special hiring authority established to be used as a supplement to competitive examining for some entry-level positions. To find out more, click here. |
| Q: |
What is the Presidential Management Fellows (PMF) Program? |
| A: |
PMF is designed to attract to the Federal service outstanding graduate students (master's and doctoral-level) from a wide variety of academic disciplines who demonstrate an exceptional ability for, as well as a clear interest in and commitment to, leadership in the analysis and management of public policies and programs have an interest in, and commitment to, a career in the analysis and management of public policies and programs. To find out more, click here. |
| Q: |
What is the Scholarship for Service (SFS) Program? |
| A: |
The program provides grants (funding) to colleges and universities and scholarships (undergraduate, graduate and doctoral level) to students. The objective of the project is to increase the number of qualified students entering the fields of information assurance and computer security and to increase the capacity of the United States higher education enterprise to continue to produce professionals in these fields to meet the needs of our increasingly technological society. Partnerships designed to increase participation by underrepresented groups are particularly encouraged. Additional funding up to $100,000 per year for 2 years is available to partnerships that include minority institutions. To find out more, click here. |
| Q: |
What are SOFIA jobs? |
| A: |
Jobs opportunities for SOFIA are announced only when an opening occurs. Opportunities in the U.S. Army Medical Command (MEDCOM) can also be reached from the SOFIA page; there are frequently a variety of medical positions listed from that site. |
| Q: |
What does this error mean? |
| A: |
You are bound to run into error messages occasionally while surfing the Internet. Here are some examples of the errors that you are most likely to run into:
Microsoft OLE for SQL server error #- Occurs when our database management system that responds to queries is not functioning correctly. This may prevent you from logging into your account, creating or editing a Resume, or accessing your Agents.
HTTP 404 File Not Found # or Page Cannot Be Displayed #- Occurs if there is a failure in the connection between your browser and our server or if the URL is not entered correctly. You can often bypass this error by clicking refresh or reload on your browser toolbar.
HTTP 500 Internal Error #-Occurs when the file or web page cannot be accessed because of server-configuration problems. This occurs when our server 'goes down.'
CreateRecordset error '8004166a' Expecting Phrase #- Occurs when there is extra punctuation in the criteria of a keyword search. For example, if you had a comma after your last keyword, this error would occur. For tips on keyword searching, click here. |
| Q: |
How do I clean out my cache or my temporary internet files?
|
| A: |
Please follow the instructions below for cleaning out your temporary internet files or cache:
Netscape:
Click on Edit on the tool bar at the top of your browser and then select Preferences.
Expand the Advanced category by clicking on the + sign next to the word Advanced.
Click on Cache, then click on Clear Memory Cache and then Clear Disk Cache.
Click OK and you're all set.
Internet Explorer 6.0 for Windows:
Click 'Start' menu from Desktop.
Point to 'Settings'.
Click 'Control Panel'.
Click the 'Internet Options' icon.
Select the 'Privacy' tab.
Move the 'Privacy' settings slider to Medium.
Click 'OK'.
Close 'Control Panel'.
Internet Explorer 4.0 and 5.0:
Depending on which version of Internet
Explorer you are using you will click on either View (version 4.0) or Tools
(version 5.0) on the tool bar at the top of the browser and then select
Internet Options. The pop-up screen defaults to the General tab.
Under Temporary Internet Files, click on Delete Files.
Under History click on Clear History.
Click OK and you're all set.
AOL 4.0 and AOL 5.0:
Click on My AOL on the tool bar at the top of
your AOL screen and then select Preferences.
Under
Preferences click on the WWW icon.
The pop-up screen
defaults to the General tab.
Under Temporary Internet
Files click on Delete Files and under History click on Clear History.
Click OK and you're all set.
|
| Q: |
How do I enable my cookies?
|
| A: |
Internet Explorer 5.X and AOL
8.0/7.0/6.0/5.0 for Windows:
Click 'Start' menu from Desktop.
Point to 'Settings'.
Click 'Control Panel'.
Click the 'Internet Options' icon.
Select the 'Security' tab.
Click the 'Internet' icon.
Click 'Custom Level'.
Scroll down until you see 'Cookies'.
Select 'Enable' under 'Allow cookies that are stored on your computer'.
Select 'Enable' under 'Allow per-session cookies (not stored)'.
Click 'OK', and click 'OK' again.
Close the �Control Panel.�
Internet Explorer 4.X and AOL 4.0 for Windows:
Click 'Start' menu from Desktop.
Point to 'Settings'.
Click 'Control Panel'.
Click the 'Internet' icon.
Select the 'Advanced' tab.
Scroll down until you see 'Cookies'.
Select 'Always accept cookies'.
Click 'Apply' and click 'OK'.
Then close the 'Control Panel.'
Internet Explorer for Macintosh:
Click the 'Edit' menu.
Click 'Preferences'.
On the left margin, click 'Cookies' under 'Receiving Files'.
Next to 'When receiving cookies:�, select 'Never Ask'.
Click 'OK'.
AOL for Macintosh:
Click the 'My AOL' menu.
Click 'Preferences'.
Click the 'WWW' icon.
Click 'Advanced Settings'.
On the left margin, click 'Cookies' under 'Receiving Files'.
Next to 'When receiving cookies:', select 'Never Ask'.
Click 'OK' and click 'OK' again.
Netscape 6.X:
Click the 'Edit' menu.
Click 'Preferences'.
On the 'Categories' list, click 'Cookies' below the 'Advanced' option.
Select 'Accept all cookies'.
Click OK.
|
| Q: |
Are there any summer employment opportunities? |
| A: |
Are you looking for a summer experience that allows you to work with people who manage the day-to-day business of our Nation? The Federal Government may have the right opportunity for you. Summer job opportunities are available in Federal agencies throughout the United States and cover a wide variety of positions. For more information, click here. |
| Q: |
Are there any Temporary and Term appointments?
|
| A: |
Temporary and term appointments are used to fill positions when there is not a continuing need for the job to be filled. Neither type of appointment is a permanent one, so they do not give the employee competitive status or reinstatement eligibility. Because temporary and term employees do not have status, they may not apply for permanent appointments through agency internal merit promotion procedures, which are used for filling positions from the ranks of current and former permanent Federal employees. However, qualifying experience gained while employed in a temporary or term position is considered when applying later for a permanent position. For more information, click here. |
| Q: |
Are there any Volunteering opportunities? |
| A: |
Have you ever applied for a job and been told that they are looking for people with "experience"? Have you ever wondered what it is really like to work in a particular career field? Have you ever been curious about how the Federal Government works? If your answer is "yes" to any of these questions, Volunteer Service may be right for you. For more information, click here. |
| Q: |
Can you describe what benefits I would receive? |
| A: |
The Federal Government recognizes many people are interested in the many benefits available to permanent Federal employees. Each Federal agency has a unique mission and requirements, and they each offer unique benefits packages. Below is a sampling of the benefits that may be available to you as a permanent Federal employee. For more information, click here. |
| Q: |
What are the guidelines for dual employment?
|
| A: |
Generally Federal employees, civilian and military, are prohibited from receiving pay from more than one Federal Government source. The laws on dual employment apply to agencies in the executive, legislative, and judicial branches, corporations owned or controlled by the Government, and nonappropriated fund organizations under the jurisdiction of the Armed Forces. For more information, click here. |
| Q: |
How can I let employers know what I have to offer? |
| A: |
So, you found the job you want. And it's with the Federal Government. Congratulations! You're embarking on an exciting journey with dynamic opportunities that Federal jobs provide. You're also competing with some of the best candidates around. How do you know you've shown future employers' your worth? For information, click here. |
| Q: |
I'm worried about fraud on the Internet. Can you
reassure me?
|
| A: |
Information on job vacancies with the Federal Government and the Postal Service is provided free of charge. However, many Americans are victimized by scam artists selling information about Federal job opportunities. These scam artists place classified advertisements in newspapers, magazines, and periodicals offering--for a fee--to help job seekers locate and apply for Federal jobs. Some companies go so far as to use names that imply affiliation with the Federal Government, such as the 'U.S. Agency for Career Advancement,' or 'Postal Employment Service.' For our full statement on the issue, click here. |
| Q: |
How are Federal jobs filled? |
| A: |
Many Federal agencies fill their jobs like private industry by allowing applicants to contact the agency directly for job information and application processing. Most Federal Agencies are responsible for their own hiring actions. Resumes are preferred when applying; however, the Optional Application for Federal Employment, OF 612, is also accepted. Most positions do not require a written test. While the process is now very similar to that in private industry, there are still significant differences due to the many laws, executive orders, and regulations that govern Federal employment. To find out more, click here. |
| Q: |
Can noncitizens apply? |
| A: |
Several factors determine whether a Federal agency may employ a noncitizen. To find out more, click here. |
| Q: |
My job search results are not listed in order according to
date. How can I change this? |
| A: |
If you used keywords in
your search criteria, you can now sort your job search
results by relevancy to give you the closest match possible. Your job search
results are sorted by date, unless you specify otherwise when setting
up your search criteria. If you prefer to have the results sorted by relevancy you
can specify this in your original job search criteria. At any time, you can
change the way your job search results are sorted by clicking
Relevancy at the
top of the results page. |
| Q: |
I search for jobs nearly everyday and it
seems that I never see new jobs matched up with my search. What's wrong?
|
| A: |
If
you return everyday and do not see a variance in your job search
results, you may want to try one of the following options:
- Change the value for Show Jobs Posted to Today. You will only see jobs posted
in the last 24 hours. Using this in combination with the Relevancy sort will
rank the most recent jobs by how well they match your search criteria.
- Sort results by Date in order to have those posted in
the last 24 hours appear at the top. You may also want to expand your search
criteria to incorporate additional Locations and Categories in order to
broaden your search. Or, you may try utilizing different Keywords.
|
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