Human Resources
Payroll and Personnel
Systems
Services include payroll and systems activities for the civilian employees
of the Department of Health and Human Services (HHS) and maintenance and
operation of the systems housing current and historical pay and leave
records for HHS employees. Functions include the computation of biweekly
pay, adjustments to salaries, maintenance of leave balances, creation
of pay documents, and disbursement and reconciliation of payroll accounts
with the Treasury Department for HHS components and Federal and state
agencies. Payroll and Personnel Systems establishes a stable operating
environment for applications processing including file and database backup,
file retention, file and software security, operating schedules, system
recovery, and restart. Operates a production certified computer applications
systems. Delivers systems products. Establishes and maintains change management
tracking and software version management and provides auditable change
management and version management processes.
Performance Standards:
99% of W2s will be issued and mailed within 15 days following the end
of tax year; 99% of salary checks issued by official payday. Systems are
maintained and operated within established schedules. There will be no
more than one reportable finding in an audit year. 99% of all systems
changes will be adequately documented to meet audit requirements.
Descriptions of the specific services provided under Payroll and Personnel
Systems include the following:
- Separations Processing
Administers all necessary steps for separations and retirement cases.
Processes lump sum payments, and leave transfers, or leave adjustments
for former HHS employees.
Performance Standard:
80% of separation actions will be processed to OPM within 30 days
- Payroll Exception Processing
Responsible for adjustments made outside of the basic payroll process.
The adjustments include compute pay, thrift, back pay, OWCP/leave buy
back, 411 tracking system, salary and leave audits.
Performance Standard:
85% of payroll exceptions will be processed within 2 pay periods.
-
ITAS Services
Timekeeping system that supports the tracking and reporting of work
hours, and leave for Federal employees. Provides users with access
to real-time leave balances and ensures that users accurately record
work activity by enforcing time and attendance policies and procedures
specific to the Federal Government.
Performance Standards:
85% availability of exception based time and attendance system processing,
excluding scheduled maintenance and network outages.
- Help Desk Support
Provides centralized management of help desk calls for payroll, timekeeping,
time and attendance system issues, and EHRP issues.
Performance Standards:
Will respond to 90% of help desk calls and inquiries within 3 hours;
resolve 85% of problems within 3 workdays.
- Enterprise Human Resource and Payroll (EHRP) Services
State-of-the-art solution for human resources, benefits and payroll
administration in the HHS. Provides managers and HR specialists with
online capability for position management, personnel action request
(PAR) processing, base benefits processing, awards processing, report
generation, and access to employee data.
Performance Standards:
95% application availability, excluding scheduled maintenance and
network outages. WIll provide timely quality ad hoc reports that fully
meet requirements of client 95% of the time.
| Availability: |
All
DHHS |
| Service
Fee : |
$467.75
per W-2
|
| Point
of Contact: |
Carol
Arbogast |
| Phone: |
(301)
504-3116 |
| E-mail: |
carbogast@psc.gov |
|
Last
revised:
October 20, 2003
|
|
|
|
