Administrative Operations
Directory of Products and Services
PDF (708 KB)
TABLE OF CONTENTS
Fiscal Year 2005
ADMINISTRATIVE OPERATIONS SERVICE (AOS)
BOARD FOR CORRECTION (95209)
BUILDING OPERATIONS - DELEGATED (95615)
- Building Management
- Space Acquisition
- Space Alterations
- Leased Space Management
- Security
BUILDING OPERATIONS - OUTBUILDINGS (95616)
- Building Management
- Space Acquisition
- Space Alterations
- Leased Space Management
OUTBUILDING SECURITY (95617)
SHREDDING (95610)
REAL PROPERTY (95614)
TRANSHARE (95618)
PRODUCT DISTRIBUTION (95605)
MOTOR POOL (95606)
LABOR SERVICES (95607)
GENERAL STORAGE (95611)
ASSET MANAGEMENT (95612)
PROPERTY DISPOSAL (95613)
CONFERENCE SERVICES (95619)
GRAPHIC ARTS (95620)
PHOTOGRAPHY (95633)
MAIL OPERATIONS (95623)
PRINTING PROCUREMENT (95625)
REPROGRAPHICS (95626)
PERSONNEL SECURITY (95210)
TELECOMMUNICATIONS SERVICES (95627)
TELECOMMUNICATIONS MANAGEMENT (95629)
REGIONAL SUPPORT (96631)
COOPERATIVE ADMINISTRATIVE SERVICE UNIT (CASU)
PHS FREEDOM OF INFORMATION ACT (FOIA) SERVICES (95101)
BUSINESS SERVICES (95207)
CHILD DEVELOPMENT CENTER SERVICES (95105)
EMPLOYEE RELATED PROGRAMS (95208)
FINANCIAL MANAGEMENT SERVICE (FMS)
COST ALLOCATION/INDIRECT COST NEGOTIATIONS (92401)
PAYMENT MANAGEMENT (GRANT) SERVICES (92402)
DEBT COLLECTION CENTER SERVICES (92404)
ACCOUNTING SERVICES (92405)
TRAVEL MANAGEMENT SYSTEM SERVICES (92407)
ACCOUNTING FOR PAY (92408)
FEDERAL OCCUPATIONAL HEALTH (FOH)
CLINICAL SERVICES (01501)
- Basic Occupational Health Center Services
- Specialized Health Services
- Wellness/Fitness Services
EMPLOYEE ASSISTANCE PROGRAM SERVICES (01502)
- EAP Capitated Program
- Specialized Behavioral Health Services
- Work/Life Programs
ENVIRONMENTAL HEALTH SERVICES (01503)
HUMAN RESOURCES SERVICE (HRS)
ENTERPRISE APPLICATIONS (EAD) (94215)
- ITAS Services
- Help Desk Support
- EHRP Services
PAYROLL (94216)
- Payroll Exception Process
- Separations Processing
EEO SERVICES (94213)
EEO COMPLAINT INVESTIGATIONS (94211)
HHS UNIVERSITY (94212)
- Distributed Learning Services
COMMISSIONED CORPS SUPPORT SERVICES (94301)
- Compensation
- Medical Affairs
STRATEGIC ACQUISITIONS SERVICE (SAS)
SIMPLIFIED ACQUISITIONS (93703)
NEGOTIATED CONTRACTS (93704)
PURCHASE CARD MANAGEMENT (93702)
SUPPLY SERVICE CENTER (93705)
STRATEGIC SOURCING (93701)
ADMINISTRATIVE OPERATIONS SERVICE (AOS)
Director: John Aguirre
Phone: (301) 443-2516
E-mail: jfaguirre@psc.gov
Board for Correction
(95209)
Manages the process for United States Public Health Service Commissioned
Corps officers to appeal for the correction of their official personnel
records due to an error or injustice.
Performance Standards:
Board staff ensures that cases will be forwarded to appropriate parties
within 5 workdays of receipt. Board staff provides timely and accurate
advice and assistance to Board members.
Offered
to: |
HHS
only |
Service
Fee: |
$12.95 per Active Duty Officer per year |
Point
of Contact: |
Dan
Clutch |
Phone: |
(301)
443-6268 |
E-mail: |
dclutch@psc.gov |
Building Operations- Delegated (95615)
Provides building management, space acquisition, space alterations, leased
space management, and security for tenants located in the following GSA-delegated
buildings: Parklawn Building, Park Building, and the Personal Property
Facility (370 Warehouse).
Offered
to: |
HHS
only |
Service
Fee: |
Building Operations Delegated $11.80
per sq. ft. plus actual contract cost and overtime utilities |
Services Include:
- Building Management
Provides custodial services, utilities, waste management, recycling,
energy management, landscaping, snow removal, window washing, pest control,
environmental and fire safety services, lease administration, emergency
planning, identification badge (ID) issuance, and parking administration.
Performance Standards:
Service requests will be responded to within 24 hours.
Point
of Contact: |
Service
Call Help Desk |
Phone: |
(301)
443-6340 |
- Space Acquisition
Coordinates turnkey projects for HHS Operating Divisions for all types
of space, i.e., general office, warehouse, and laboratory facilities;
serves as liaison between the HHS Operating Divisions and GSA to acquire
space; participates in all phases of the project including design, procurement,
construction, coordination of direct contracts, occupancy, and lease
administration.
Performance Standards:
Customer request for acquisitions services will be acknowledged within
2 days of notification; project scheduling accomplished using “Microsoft
Project”; schedules developed incorporating due dates for each phase
of the acquisition—the phasing is predicated upon the complexity
of each project. Space acquisitions are completed on time 90% of the time.
Point
of Contact: |
John
Hicks |
Phone: |
(301)
443-2001 |
E-Mail: |
jhicks@psc.gov |
- Space Alterations
Coordinates a turnkey project for space alterations for space occupied
by HHS Operating Divisions for subsequent renovations. Staff performs
various types of projects including executive suites, open office plans,
warehouses, daycare, and laboratory facilities. Services include Lessor
and GSA coordination, selection of designers and contractors, review
of design intent and construction documents, scheduling of reviews,
and attendance at design and construction phase meetings. Construction
drawings and cost estimates are done on the latest AutoCAD software.
Project tracking is accomplished using “Project Reporting and
Analysis System.” Project scheduling is accomplished using Microsoft
Project.
Performance Standards:
Customer requests for alterations will be acknowledged within 3 days
of notification; completion times vary according to the complexity of
the job. Quality project delivered within budget 90% of the time.
- Leased Space Management
Receives monthly GSA rent bills from GSA for properties being leased
by HHS Operating Divisions, verifies bills for accuracy, prepares rent
bill splits for multi-tenant buildings, oversees the assignment and
utilization of space, prepares rent budgets, and provides lease administration
services.
Performance Standards:
Rent bills will be analyzed and processed within 1 week from receipt;
bi-annual rent budgets will be prepared within 1 week of request.
Point
of Contact: |
Joyce
Chomko |
Phone: |
(301)
443-2001 |
E-Mail: |
Jchomko@psc.gov |
- Security
Provides security services 24/7, including contract guards for building
access control and roving patrols, locks, card access, alarm monitoring,
and closed-circuit television. Customized post orders are developed
for new and existing posts as necessary, to meet the customers’
needs. Plans are in place to address the various levels of security
(i.e., Code Orange and Code Red), which can be implemented immediately
to ensure the safety of HHS employees.
Performance Standards:
Incidents will be responded to immediately in the headquarters building
and within 30 minutes for outbuildings; permanent posts will be filled
and post orders prepared within 1 week of request.
Point
of Contact: |
David
Hall |
Phone: |
(301)
443-2714 |
E-Mail: |
Dhall@psc.gov |
Building Operations- Outbuildings (95616)
Occupants of outbuildings (those not being delegated responsibility for
by GSA) are offered similar services at a fee, but less extensive, building
management services.
Offered
to: |
HHS
only |
Service
Fee: |
$0.32 per sq. ft. plus actual contract costs, travel
overtime, and supplies |
Services Include:
- Building Management
Environmental and fire safety services, lease administration, and emergency
planning.
Performance Standards:
Service requests will be responded to within 24 hours.
Point
of Contact: |
Service Call Help Desk |
Phone: |
(301)
443-6340 |
Equivalent services are provided to customers in outbuildings and delegated
facilities as follows:
- Space Acquisition
Coordinates a turnkey project for HHS Operating Divisions for
all types of space, i.e., general office, warehouse, and laboratory
facilities; serves as liaison between the HHS Operating Divisions and
GSA to acquire space; participates in all phases of the project including
design, procurement, construction, coordination of direct contracts,
occupancy, and lease administration.
Performance Standards:
Customer request for acquisitions services will be acknowledged within
2 days of notification; project scheduling accomplished using Microsoft
Project; schedules developed incorporating due dates for each phase of
the acquisition—the phasing is predicated upon the complexity of
each project. Space acquisitions are completed on time 90% of the time.
Point
of Contact: |
John Hicks |
Phone: |
(301)
443-2001 |
E-mail: |
jhicks@psc.gov |
- Space Alterations
Coordinates a turnkey project for space alterations for space occupied
by HHS Operating Divisions for subsequent renovations. Staff performs
various types of projects including executive suites, open office plans,
warehouses, daycare, and laboratory facilities. Services include Lessor
and GSA coordination, selection of designers and contractors, review
of design intent and construction documents, scheduling of reviews,
and attendance at design and construction phase meetings. Construction
drawings and cost estimates are done on the latest AutoCAD software.
Project tracking is accomplished using “Project Reporting and
Analysis System.” Project scheduling is accomplished using Microsoft
Project.
Performance Standards:
Customer requests for alterations will be acknowledged within 3 days of
notification; completion times vary according to the complexity of the
job. Quality project delivered within budget 90% of the time.
- Leased Space Management
Receives monthly GSA rent bills from GSA for properties being leased
by HHS Operating Divisions, verifies bills for accuracy, prepares rent
bill splits for multi-tenant buildings, oversees the assignment and
utilization of space, prepares rent budgets, and provides lease administration
services.
Performance Standards:
Rent bills will be analyzed and processed within 1 week from receipt;
biannual rent budgets will be prepared within 1 week of request.
Outbuilding Security (95637)
Provides security services 24/7, including contract guards for building
access control and roving patrols, locks, card access, alarm monitoring,
and closed circuit television to all out buildings serviced by the PSC.
Customized post orders are developed for new and existing posts as necessary,
to meet the customers' needs. Plans are in place to address the various
levels of security (i.e. Code Orange, Code Red), which can be implemented
immediately to ensure the safety of HHS employees.
Performance Standards:
Incidents will be responded to immediately in the headquarters building
and within 30 minutes for outbuildings; permanent posts will be filled
and post orders prepared within 1 week of request.
Offered
to: |
DHHS
only |
Service
Fee: |
1.84%
surcharge* plus actual contract costs, travel, overtime and supplies |
Point
of Contact: |
David
Hall |
Phone: |
(301)
443-2714 |
E-mail: |
Dhall@psc.gov |
*Surcharge of actual costs associated with physical security (i.e., guard
contract, locks, card access equipment, etc.)
Shredding (95610)
Administers the pickup, transport, and recycling of sensitive materials
for the HHS Operating Divisions at locations throughout the National Capitol
Region. Uses an automated system for service requests, data collection,
and billing. Lockable storage containers are provided to customers for
their convenience. Shredding material is picked up biweekly, however customers
may request additional (unscheduled) collections by calling the shredding
POC listed below.
Performance Standards:
All orders placed on the biweekly schedule will be picked up 100% of the
time; special orders placed for pick up on other than the biweekly schedule
will be honored within 72 hours; telephone inquiries will be responded
to within 24 hours.
Offered
to: |
All
Federal Government located in the National Capital Area |
Service
Fee: |
Regular
Scheduled:
$0.19 per pound for biweekly collection
Unscheduled:
$60.00 fee, plus $.19 per pound |
Point
of Contact: |
Gail
Hunt |
Phone: |
(301)
443-6340 |
E-mail: |
Ghunt@psc.gov |
Real Property (95614)
Administers the Federal Surplus Federal Real Property Assistance Program
for HHS. The office transfers federal surplus real properties to be used
for various public health programs, as well as homeless assistance programs
provided by state and local government agencies and private nonprofit
organizations.
Performance Standards:
Customer requests for application instructions for the acquisition of
properties will be acknowledged within 3 days of receipt; application
due dates range from 45 to 90 days from receipt, and are developed based
on established guidelines and in conjunction with applicable real estate
disposal agency (i.e. General Services Administration, Departments of
the Army, Navy and Air Force).
Offered
to: |
All
Federal, State and Local Governments, as well as Nonprofit Organizations |
Service
Fee: |
$12.44
per FTE |
Point
of Contact: |
Eula
Samuel |
Phone: |
(301)
443-2205 |
E-mail: |
esamuel@psc.gov |
Transhare (95618)
Provides transit subsidies to HHS Operating Division employees using
public transportation nationwide. Services include the processing of applications,
purchase of fare media, and distribution to all transit benefit participants.
Performance Standards:
Applications will be processed within 7 to 10 business days. Fare media
is distributed quarterly prior to effective date of media.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
3.2%
of medial value plus actuals |
Point
of Contact: |
Charlene
Lewis |
Phone: |
(301)
443-2414 |
E-mail: |
clewis@psc.gov |
Product Distribution (95605)
Provides receipt, storage and distribution of customer-owned stock and
issues forms, letterhead, envelopes, memorandum stationery, and publications.
Provides inventory control and management services, and operates an integrated,
internal shipping and handling service to move printed items that minimize
customer paid shipping costs. Accepts new receipts and reports statistical
data to customers as required on inventory status, storage space utilization
and fees, products utilization, postage/distribution costs, and customer
demand history. A website, http://propshop.psc.gov
is available 24/7 to order products electronically.
Performance Standards:
100% of orders will be picked up and shipped within 3 working days; premium
or overnight service requests will be picked up and shipped the same day
received with sufficient time to arrange express delivery service; expedited
jobs will be acted on immediately, but are subject to an expedite surcharge
of a percentage of the standard hourly rate accrued for the time to complete
the request.
Offered
to: |
All
Federal Government |
Service
Fee:
Web
Streamed: |
$13.96 per form |
Bulk: |
$590.78 per form |
Mass
Mailing: |
$2.00 per line item. A fee of $2,800.00 may apply for Web/catalogue
development. |
Point
of Contact: |
Debbie
Orfe |
Phone: |
(301)
443-2224 |
E-mail: |
Dorfe@psc.gov |
|
Motor Pool (95606)
Provides vehicles for government business and daily travel for official
business, in addition to executive transportation vehicles. Daily government
vehicles may be provided from either commercial sources or government
leased pools of vehicles. Arranges bus and large van transport on an "as
required" basis. Coordinates and make recommendations as to Vehicle
Use policy in conjunction with NIH partner.
Performance Standards:
Will provide 100% of vehicles requested more than 24 hours in advance
to Parklawn or NIH sites, by 8:00 A.M. of the day of the order, regardless
of vehicle source. Will deliver 90% of vehicles requested less than 24
hours in advance (contractual obligations may result in an additional
charge for vehicles requested less than 24 hours in advance) to Parklawn
or NIH sites by 8:00 A.M. of the day of the order. 100% of vehicles will
be inspected for cleanliness and a full fuel tank. Will process 100% of
billing and use documentation by close of business the workday after the
return of the vehicle.
Offered
to: |
All
Federal Government |
Service
Fee:
Agency
Assigned |
$257.28 per month per vehicle plus additional
GSA costs |
Daily
Rental |
$28.80 per use per vehicle |
Point
of Contact: |
Bradley
Foster |
Phone: |
(301)
443-2623 |
E-mail:
|
Bfoster@psc.gov |
|
Labor Services (95607)
Provides manual labor to facilitate the pickup, transport, and unloading
of furniture and equipment associated with inter- and intraoffice moves,
as well as labor services for other nonpersonal service requirements.
Performance Standards:
Will perform same day deliveries to the Parklawn loading dock from vendor
shipments 85% of the time with a 100% success rate over three workdays;
deliver 85% of internal material distribution, or pick up of disposal
property by close of business the 2nd business day, and 100% by the 3rd
business day. Expedited jobs are acted on immediately but are subject
to an expedite surcharge (a percentage of the standard hourly rate) accrued
for the time to complete the request.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
$57.93 per hour plus additional customer-specific
expenses |
Point
of Contact: |
Bradley
Foster (Parklawn) |
Phone: |
(301)
443-2623 |
E-mail: |
Bfoster@psc.gov |
or-
Point
of Contact: |
Suraya
Richardson |
Phone: |
(202)
401-8651 (SW Complex) |
E-mail: |
Srichardson@psc.gov |
General Storage (95611)
Provides secure short-term, long-term, and new acquisition internal storage
and property disposal services for HHS and other government agencies.
High security space with 24 hour video monitoring and climate controlled
storage available on a limited basis.
Performance Standards:
100% of disposable property will be picked up and received for storage
by close of business on the 3rd working day after receipt of a request
for pick up. 100% of material delivered to the Personal Property Facility
(PPF) will be processed and stored by close of business one work day after
receipt.
Offered
to: |
All
Federal Government |
Service
Fee: |
$14.99 per sq. ft. per year plus additional
customer-specific expenses |
Point
of Contact: |
Pat
Henningham |
Phone: |
(301)
443-2373 |
E-mail: |
Hroy@psc.gov |
Asset Management (95612)
Utilizes an automated tracking system and barcode technology to ensure
that accurate and complete inventories and accountability records are
maintained; barcodes all inventory processed through the Personal Property
Facility (PPF) for customers; prepares and submits Federal Financial Management
Improvement Act (FFMIA) reports to Financial Management Service (FMS);
provides bar code scanners with web-based data download to assist property
custodians in inventory management; advises activity when rotational inventories
are due and performs mandatory 3 year inventory review and additional
yearly inventory checks for customer agencies; calculates and advises
of results and reports financial requirements to the PSC/FMS system.
Performance Standards:
Will assist customer activities in achieving annual inventory reconciliation
in excess of 98% accuracy.
Offered
to: |
HHS
only |
Service
Fee:
Under
$25,000 |
$1.51 per item per mo. |
Over
$25,000 |
$37.43 per item per mo. |
Plus actual cost of additional customer-specific requirements.
|
Point
of Contact: |
Julie
Holder |
Phone: |
(301)
443-2224 |
E-mail: |
Jholder@psc.gov |
Property Disposal (95613)
Provides collection, classification, documentation, and disposal services
for all monitored government equipment. Ensures disposals conducted in
accordance with (IAW) all regulatory and environmental requirements and
interfaces with the Asset Management Group to ensure the timely maintenance
of accountable records.
Performance Standards:
100% of property identified as excess/surplus will be received at the
Personal Property Facility (PPF) within three working days. 100% of property
will be disposed IAW GSA direction with 90% disposed of within 180 days
or less.
Offered
to: |
All
Federal Agencies |
Service
Fee:
Office
Furniture |
$23.96
per piece |
ADP |
$29.40
per piece |
Hazardous |
$1,024.53
per piece |
Plus actual cost of additional customer-specific requirements.
|
Point
of Contact: |
Surayya
Richardson |
Phone: |
(202)
401-8651
(SW Complex) |
E-mail: |
Srichardson@psc.gov |
or- |
|
Point
of Contact: |
Holton
Hilliard |
Phone: |
(301)
443-2277 |
E-mail: |
Hhilliard@psc.gov |
Conference Services (95619)
Provides comprehensive conference/meeting facilities and services that
are tailored to customer’s individual needs. Conference services
include rooms with telephone and LAN services, on-line scheduling of meeting
space, coordinating logistics such as room set-up and clean-up, LCD and
slide projectors, projection screens, laser pointers, TV monitors, VHS
and DVD players, conference phones, lecterns, flip charts, markers, tape
duplication, and video and audio recording. Provides specialized audio/visual
equipment and services at an additional cost including satellite downlink
services and video conferencing.
Performance Standards:
Conference room and service reservations will be confirmed via e-mail
within 24 hours of completed request.
Offered
to: |
All
Federal Agencies |
Service
Fee:
Large
Conference Room |
$63.17 per
hour |
Small
Conference Room |
$35.38
per hour |
Point
of Contact: |
Sandra
Bell |
Phone: |
(301)
443-2585 |
E-mail: |
sbell@psc.gov |
|
Graphic Arts (95620)
Provides consultation, design, and technical services with an attention
to detail. Graphic Arts offers a wide variety of visual communication
products that include writing and editing, layout, design and production
of brochures, posters, web design, publications, exhibits, displays, presentations,
signs, awards, flyers, plaques, and conference materials. Provides form
analysis and design including electronic automation in fillable and Section
508-compliant formats.
Performance Standards:
Request for projects will be confirmed via e-mail within 24 hours of receiving
the HHS 26.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
$87.32 per hour plus overtime, travel,
contract charges, and other related expenses. A $135.00 expedite
fee will be charged for rush orders. |
Point
of Contact: |
Carolyn O’Connor |
Phone: |
(301)
443-1090 |
E-mail: |
coconnor@psc.gov |
Photography (95633)
Provides a variety of services that include on-location photography for
special event needs, award photography, employee-of-the-month plaques,
official portraits, and passport photographs. Provides film processing
for both color and black-and-white film; processing and mounting of 35mm
slide film. Backup contractor support is also provided to our photographer
to ensure adequate coverage.
Performance Standards:
Request for projects will be confirmed via e-mail within 24 hours of receiving
the HHS 26.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
$90.16
per hour. Additional fees for overtime costs, external contracting,
and travel expenses may apply. An expedite fee of
$135.00 will be charged for rush orders. |
Point
of Contact: |
Catherine
Brown |
Phone: |
(301)
443-1090 |
E-mail: |
cbrown@psc.gov |
Mail Operations (95623)
Provides metering and daily inter-office delivery and pickup of all categories
of government documents/packages to Parklawn and outlying buildings, and
the Southwest Complex offices in Washington, DC. Insures, registers, and
certifies mail when appropriate; provides messenger and transportation
services, inter-agency specials and foreign mail service, as well as small-package
carrier and overnight service.
Performance Standards:
Properly addressed incoming and outgoing mail will be processed within
24 hours. Shipments received with special agreements, e.g., large mailings,
will be processed within 5 days over 97% of the time.
Offered
to: |
HHS
only |
Service
Fee: |
$0.23
per mail piece plus actual postage (USPS, FedEX)
|
Point
of Contact: |
Linda
Gibson |
Phone: |
(301)
443-7146 |
E-mail: |
lgibson@psc.gov |
or- |
|
Point
of Contact: |
Bobbi
Sue Cline |
Phone: |
(301)
443-2447 |
E-mail: |
bcline@psc.gov |
Printing Procurement (95625)
Provides printing procurement services in accordance with rules and regulations
set forth by the Congressional Joint Committee on Printing. Provides technical
advice, assistance, and estimates in all aspects of pre-planning including
composition and layout of publications and forms; professional page-layout
programs; selection of paper stock, ink, and production method; and delivery
schedules and their effect on cost. Develops highly technical printing
and binding specifications for all types of products. Procures printing
orders utilizing term contracts, simplified purchase agreements, and GPO
services. Determines the appropriate class of mail in conformance with
postal regulations. Provides monthly reports to all customers concerning
bid costs associated with printing procurement orders.
Performance Standards:
95% of orders received will be procured within 4 business days.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
11% of the procured value of individual
order. An expedite fee of 5% of the procured value of the individual
order will be charged for rush orders. |
Point
of Contact: |
Ralph
Russell |
Phone: |
(301)
443-6740 |
E-mail: |
rrussell@psc.gov |
Reprographics (95626)
Provides a variety of staffed reprographic services including high-speed
digital reproduction of documents in black and white; electronic image
production; a variety of bindery services; product distribution; and pamphlet
and booklet making. Provides technical assistance and job planning, and
self-service copiers in walkup locations throughout the Parklawn Building
and in the Hubert H. Humphrey Building in the Southwest Complex.
Performance Standards:
95% of copying jobs received at staffed centers will be completed within
3 business days.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
$0.08 per copy. An expedite fee of 25%
of the total cost of the order will be charged for rush orders. |
Point
of Contact: |
Joyce
Young |
Phone: |
(202)
619-1198 |
E-mail: |
jyoung@psc.gov |
Personnel Security (95210)
Background Investigations
Reviews personnel suitability and security forms for completeness prior
to submission to Office of Personnel Management (OPM) for investigations.
Processes waivers of pre-employment security investigations. Initiates
pre-employment and periodic reinvestigations as required. Fingerprints
employees and contractors, out-processes personnel to include debriefing.
Adjudicates personnel suitability cases. Verifies background investigations
for issuance of building passes.
Performance Standards:
Will submit personnel suitability and security forms to OPM within 3 workdays
of receipt and adjudicate personnel suitability cases within 10 workdays
of receipt of case records from OPM.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
$96.32 per request plus cost of OPM
investigation |
Point
of Contact: |
Dan Clutch |
Phone: |
(301)
443-6268 |
E-mail: |
dclutch@psc.gov |
Digital Fingerprinting
- Provides a la carte electronic and digital scanning fingerprinting
services for Federal employees and contractors. (Note: electronic and
digital scanning are included for processing background investigations.)
Administers a variety of Special Agreement Checks (SACs) requiring electronic
fingerprints.
Performance Standards:
Will ensure 99% of submitted electronic fingerprints will be classifiable
and will provide results of FBI Criminal Records Check to customer within
3 workdays of submission of electronic fingerprints to OPM.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
$27.08 per request plus cost of OPM
investigation |
Point
of Contact: |
Dan Clutch |
Phone: |
(301)
443-6268 |
E-mail: |
dclutch@psc.gov |
Consultation/Operations
Provides full-scope personnel security services for customers. Provides
advice and counsel on personnel security issues. Administers foreign travel
approval and briefing program for customers Develops tailored procedures
for administering customers’ personnel security program.
Performance Standards:
Will ensure 99% of submitted electronic fingerprints will be classifiable
and will provide results of FBI Criminal Records Check to customer within
3 workdays of submission of electronic fingerprints to OPM.
Offered
to: |
HHS
only |
Service
Fee: |
$108.69 per hour |
Point
of Contact: |
Dan Clutch |
Phone: |
(301)
443-6268 |
E-mail: |
dclutch@psc.gov |
Telecommunications Services (95627)
Provides professional voice and data telecommunications systems technical
design and provisioning, and support for telecommunications equipment
and services (including voice mail). Provides procedures, guidelines,
and timeframes for requesting telecommunications services, provides liaison
between our customers and the telecommunications vendors, and project
management and implementation. Provides domestic and international calling
cards, toll-free services, FTS 2001 domestic long-distance and international
long-distance connectivity. Provides advice and assistance with billing
issues customers have resulting from direct bills from vendors.
Performance Standards:
95% of telephone service requests involving 10 or fewer stations will
be processed within 4 days of receipt.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
$91.19 per line per year |
Point
of Contact: |
Mike
Pravlik |
Phone: |
(301)
443-8600 |
E-mail: |
Mpravlik@psc.gov |
Telecommunications Management (95629)
Provides strategic coordination, integration of voice, data, and video
communications via telephone network facilities, and implements major
network changes to assure cost-efficient, technologically current services.
Provides project management; establishes and manages partnerships with
customers and vendors; and serves as liaison with customer telecommunications
managers and co-chairs customer-based Steering Committee. Acquires cost-effective,
responsive, and flexible telecommunications products and services for
customers within the National Capital Region (NCR). Manages voice mail
system; oversees maintenance to the desktop; develops solutions to fill
customer needs; requests and evaluates proposals from contractors to provide
state-of-the-art equipment and services; and provides management and oversight
of domestic and international long-distance services. Provides centralized
billing for telecommunications dial-tone, voice mail, adds/moves/changes,
and telecommunications equipment; is dedicated to providing error-free
bills for all customers; and at a high level monitors vendor invoices
to ensure accuracy and contract compliance and works closely with suppliers
and vendors to prevent customer-billing discrepancies.
Performance Standards:
95% of all trouble calls will be cleared within 24 hours.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
$37.76 per line per year plus equipment
and actual service usage costs |
Point
of Contact: |
Mike
Pravlik |
Phone: |
(301)
443-8600 |
E-mail: |
Mpravlik@psc.gov |
Regional Support (96631)
Administrative support services are provided to HHS customers located
in Regional Offices in Boston, New York, Philadelphia, Atlanta, Chicago,
Dallas, Kansas City, Denver, San Francisco, and Seattle:
Offered
to: |
HHS
only |
Service
Fee: |
Actual cost allocated by population
served |
Services Include:
- Facility, Space Planning, Maintenance Liaison, and Personal Property
Support Services
Receives property, periodically conducts physical inventory of property,
and processes excess property for proper disposal. Maintains hard-copy
inventory records, and accounts for all personal property in the inventory.
Performs moving and labor services.
- Telecommunications Support
Prepares the necessary documentation and justifications for the acquisition
of telephone service and equipment. Interprets customer service bills
and troubleshoots customer concerns.
- Office Automation Support
Provides automated word processing, spreadsheet, and presentation service
to managers. Answers telephones, schedules meetings, makes travel arrangements
for senior government staff, completes required reports, maintains office
files, and assembles information for briefings. Serves as the office
receptionist, as required, and provides backup to more senior staff
or to other offices.
- Mail
Sorts and delivers all incoming mail, pickup and delivery of all inter-office
mail to destination offices, and picks up and prepares, including metering,
all outgoing mail according to schedule.
- Administrative and Support Services
as the focal point at the Regional level for all PSC services; functions
as the administrative help desk, interacting with the appropriate PSC
and ASAM HQ staff, and appropriate staff in other Federal Agencies at
the Regional level.
Performance Standards:
All Customer requests/inquiries for assistance will be responded to within
24 hours.
Cooperative Administrative Service Unit (CASU)
Is a component of the HHS Program Support Center and provides a variety
of high-quality support services on a reimbursable basis to Federal customers
located throughout the nation.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
Per CASU fee schedule |
Services Include:
- Contract Staffing
- Mail Services
- Software Training
- Copier Management Service
- Copy Paper Sales
For a complete list and description of the CASU Services fees or to place
a request for service, please contact the CASU directly
Point
of Contact: |
Ken Truax |
Phone: |
(816) 426-3501 |
E-mail: |
ktruax@psc.gov |
PHS Freedom of Information Act (FOIA) Services
(95101)
Responds to all requests for records in the custody and control of any
components of the Office of Public Health and Science (OHPS) and the Program
Support Center (PSC), and makes determinations on whether to release or
deny the records; responds to all requests for records that involve more
than one of the PHS agencies and the PSC, including its records in the
regions; responds to all administrative appeals that are filed as a result
of a requester receiving a denial by one of the public health agencies
or the PSC; responsible for working with the Office of the General Counsel
(OGC) and the assigned Assistant United States Attorney to resolve FOIA
litigation initiated as a result of a FOIA denial or appeal involving
any of the public health agencies or the PSC; provides FOIA training and
consultation to OPHS and PSC programs; and provides FOIA consultation
to all of the public health agencies.
Performance Standards:
Requests and appeals will be logged into the tracking system and interim
letters generated to the requesters/ appellants identifying the assigned
case numbers and office contact information within 24 hours of receipt;
95% of requests and appeals will be controlled to appropriate OPDIVs to
begin a search and duplication of responsive records on the date of receipt.
Offered
to: |
HHS
only |
Service
Fee: |
$46,748.79 annually per agreement per participating
OPDIV |
Point
of Contact: |
Darlene Christian |
Phone: |
(301) 443-5252 |
E-mail: |
Dchristian@psc.gov |
Business Services (95207)
Provides a variety of business services such as budget formulation, cost
center financial analysis, customer satisfaction analysis and comment
cards, Service Level Agreements Services, and other business-related services.
Also includes costing/ pricing support to customers in order to assist
with their budget formulation in the Service and Supply Fund. Performs
System Administration in the PSC Revenue, Invoicing and Cost Estimation
System (PRICES) by ensuring all personnel are loaded for labor costing
and that all non-labor categories unique to their cost centers are available.
Works with customers to establish annual rates and set up annual billing
structure. Issues and maintains passwords for viewing of system management
reports. Upon completion of pricing, ensures that the invoicing modules
of PRICES are available for billing, and that all cost centers have billed
properly. Performs the automated monthly billing function on behalf of
the customer and provides access to the online viewer for availability
of the monthly customer bills. Provides training support in using PRICES.
Facilitates billing disputes.
Performance Standards:
Cost structures will be built within 3 business days of receiving information
from customer 98% of the time.
Passwords will be issued the same day as request 99% of the time.
Customer billing disputes will be addressed within 10 days of request
100% of the time.
Fixed billing items are entered monthly prior to cut off 100% of
the time.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
$105.84
per hour plus actual cost of additional customer-specific requirements
|
Point
of Contact: |
Donna Dougherty |
Phone: |
(301)
443-0034 |
E-mail: |
ddougherty@psc.gov |
or- |
|
Point
of Contact: |
Theresa Lincoln |
Phone: |
(301)
443-0034 |
E-mail: |
tlincoln@psc.gov |
Child Development Center Services
(95105)
Provides leadership, direction, and guidance for the Healthy Beginnings
Child Development Center (HBCDC). The Center provides quality on-site
childcare for children of employees of the Parklawn Complex. Services
ensure that HHS establishes and maintains a high-quality childcare center,
which includes an appropriate curriculum, adequate and quality staff,
and efficient administration of the operation. Service also provides maintenance
and security of the HBCDC facility. HBCDC has an enrollment capacity of
120 children to include infant-, toddler-, and preschool- age children.
Provides general information and responds to inquiries regarding the childcare
program. Develops plans to promote and publicize the program offered.
Performance Standards:
The Parklawn Child Development Center contractor operates IAW the terms
and conditions put forth in the contract and the GSA Licensing Agreement.
Responds to parent calls and requests for conferences within 24 hours
and will work with both parties to resolve issues.
Ensures that HHS employees will have day care enrollment priority.
Ensures that the Board meets regularly with HHS representatives and
Board members operate the IAW the Center by-laws.
Ensures that Board member replacement, due to resignation, is initiated
within 24 hours.
Hosts two or more fundraisers annually.
Acquires CFC designation annually.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
Per
agreement, actual cost
|
Point
of Contact: |
Lenora Porzillo |
Phone: |
(301)
443-0055 |
E-mail: |
lporzillo@psc.gov |
Employee Related Programs
(95208)
Programs and cultural events sponsored by HHS and offered to employees
Department-wide on behalf of the OPDIVs. Includes events such as: CFC
with Combined Federal Campaign, Blood Drives, CFC, Savings Bond Drives,
Bring Your Child to Work Day, Diversity Day, World Aids Day Events, misc.
Health Fairs, etc. The PSC provides support for these events, as well
as additional Department-wide events, in the following areas: Conference
Center, Audio Visual, Graphics, Photography, Printing Procurement, and
Reprographics.
Performance Standards:
Will provide technical support and service to HHS according to standards
of each service involved:
Offered
to: |
HHS
only |
Service
Fee: |
Allocation
of actual costs to OPDIVs by population
|
Point
of Contact: |
PSC Business Office |
Phone: |
(301)
443-0034 |
FINANCIAL MANAGEMENT SERVICE (FMS)
Director: Larry Bedker
Phone: (301) 443-1478
E-mail: lbedker@psc.gov
Cost Allocation/Indirect Cost Negotiations (92401)
Provides cost allocation and indirect cost rate negotiations based on
the legal requirement for grant- and contract-issuing agencies to validate
cost allocation methods and practices of entities receiving significant
grant and contract funds. This service helps assure that indirect cost
rates paid by the Federal Government are legally sound, fair, and equitable.
On behalf of Federal granting and contracting agencies nationwide, Division
of Cost Allocation (DCA) reviews proposals and supporting documents, performs
supporting on-site reviews, and negotiates and approves indirect cost
rates to be used by grantee organizations.
Additional services provided by FMS include resolving audit findings
on cost allocation plans and indirect cost rates; providing guidance on
matters affecting grant programs; providing recommendations on improving
grantee accounting systems, and assistance in developing government-wide
and department-wide accounting policies, procedures, and regulations.
Performance Standards:
The cost rate proposals will be reviewed and negotiated within 6 months
of receipt from grantee/contractor, and statewide cost allocation plans
will be reviewed and negotiated within 12 months of receipt from grantee.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
$106.33
per hour plus additional customer- specific expenses
|
Point
of Contact: |
Philip
A. Simard |
Phone: |
(202)
401-2808 |
E-mail: |
PSimard@psc.gov |
Payment Management (Grant) Services (92402)
Provides grant payment, cash management, and grant accounting support
services utilizing the Payment Management System (PMS). PMS is a custom-developed,
state-of-the-art, grant financial management system. It is one of only
two grant payment systems for civilian agency use as approved by the Federal
Chief Financial Officers Council.
Funds requests are submitted and processed online
through the easy-to-use PMS payment request functions. All payments are
completed by electronic funds transfer to the grantee’s bank account
the following day (or the same day, if necessary). The PMS ensures customer
grant-awarding agencies that Federal cash management goals are met by
systematically managing the disbursement of funds to coincide precisely
with recipient fund requirements.
Electronic financial reports and supporting accounting transactions are
promptly provided to grant-awarding agency customers enabling better mamagement
of grant activities, timely and accurate financial statement reporting,
and enhanced support for program decision making processes.
Performance Standards:
Grant payment requests will be processed and delivered the next business
day. The system is available for customer input each business day from
7:00 A.M. to 6:30 P.M. EST. Fully accurate management reports will be
available within 5 days of month’s end.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
$95.15
per Type 2 document. Type 2 documents are issued to universities,
hospitals, and non-profit organizations.
|
Point
of Contact: |
Philip
J. Giza |
Phone: |
(301) 443-1660 |
E-mail: |
PGiza@psc.gov |
Debt Collection Center Services (92404)
Provides a full range of state-of-the-art debt management and collection
services covering virtually all types of receivables. Services include:
account maintenance; credit card processing; demand, custom letter, and
account/billing statements; lockbox facilities; referring delinquent accounts
to commercial debt collection agencies; referring health profession claims
for Medicare and Medicaid participation exclusion; referring debts to
the Department of Justice for enforced collection; referring debts to
the Treasury Offset Program for administrative offset; referring debts
to Treasury for cross servicing; reporting debts to credit reporting agencies;
report preparation, both regulatory and ad hoc; and 1099C reporting and
1098E reporting to IRS.
The PSC is a Treasury-designated Debt Collection Center.
Performance Standards:
Will refer delinquent debts to the Treasury Offset Program (TOP) within
180 days of the date of delinquency (assumes proper due diligence).
Will refer eligible health professions debts to the Office of the
Inspector General for exclusion from participation in Medicare within
60 days of request by the Department of Justice.
Will issue Form 1099c, cancellation of indebtedness, to eligible
health profession debtors and will report the written-off debt to the
IRS (due dates vary by tax year).
Will deposit all collections to the Department of the Treasury within
24 hours of receipt.
Offered
to: |
FMS due diligence services (notification
and duration) are available to all Federal Agencies. FMS full-scope
debt management services are available to HHS only. |
Service
Fee: |
$219.03
per hour (Debt Collection Center costs are offset against collections
to the extent provided by law. Costs not offset against collections
are charged to customers based on labor hours and directly related
overhead devoted to the specific portfolio.)
|
Point
of Contact: |
Don
Pooton |
Phone: |
(301)
443-9237 |
E-mail: |
Dpooton@psc.gov |
Accounting Services (92405)
Provides a full range of financial and accounting services including
commitment and fund accounting, funds control, disbursements, preparation
of financial statements, all types of reporting, and assistance with financial
problem solving, and program design.
The FMS is able to offer its customer agencies assurance that all Federal
financial management system requirements and applicable Federal accounting
and transaction standards are met. FMS uses the Core Accounting System
(CORE) an on-line, real-time mainframe application that accepts both manual
and electronic input, performs accounting edits and validations, and produces
accounting transactions for the general ledger and subsidiary ledgers.
The FMS accounts for all costs, obligations, disbursements, advances,
receivables, expense and revenue accruals, and supports administrative
control of funds. Both standard and custom-designed reports are available
in hard-copy and electronic format, and customers are provided extensive
on-line query capabilities. In addition, CORE reports can be accessed
via the Web and the data downloaded to an Excel spreadsheet for local
use.
Performance Standards:
Will prepare audit quality annual financial statements within required
timeframes. Pilot date for Fiscal Year 2003 statements: November 15, 2003.
Fiscal Year 2004 and beyond: November 15.
Will submit financial reports within 5 days after the end of the
covered period (e.g., monthly, quarterly, and yearly).
Will do timely recording of accounting events—within 24 hours
of receipt of electronic transactions and within 3 days of receipt of
valid hard-copy documents.
Will close fiscal year within 15 days of year-end.
Will meet Treasury goal of issuing 100% of eligible disbursements
electronically.
Will exceed the OMB objective of paying at least 95% of invoices
on time.
Offered
to: |
HHS
only |
Service
Fee: |
$7.13
per non-ADP transaction. $1.50 per ADP transaction.
|
Point
of Contact: |
Vincent
Watson |
Phone: |
(301)
443-6426 |
E-mail: |
Vwatson@psc.gov |
Travel Management System Services (92407)
The Travel Management System (TMS) provides for the preparation and approval
of travel documents, authorization of travel advances, computation, preparation
and approval of travel vouchers, and the processing of information for
payment of the travel vouchers and claims from vendors related to travel.
In addition, TMS processes local travel vouchers. The system uses an electronic
approach for the approval process, and access to the system is via TCP/IP.
Once a traveler has been issued a user ID and password, the system is
accessible from any workstation that has Internet access.
Performance Standards:
System will be available from 5 A.M. until midnight EST, 7 days per week.
Customer support will be provided between the hours of 8:00 A.M. and
5:00 P.M. EST daily, Monday through Friday.
Payments will be initiated within 5 workdays of voucher approval.
Offered
to: |
HHS
only |
Service
Fee: |
$11.30
per transaction
|
Point
of Contact: |
Vincent
Watson |
Phone: |
(301)
443-6426 |
E-mail: |
Vwatson@psc.gov |
Accounting for Pay (92408)
The Accounting for Pay System (AFPS) provides a systematic interface
of payroll accounting information necessary to account for disbursements,
obligations, and accruals for personnel costs. This interface results
in the production of accounting transactions and expenditure control reports
to accomplish accounting requirements and payroll reconciliation. AFPS
provides customers with the on-line capability to manage payroll costs
at the Common Accounting Number (CAN) level, as well as change the distribution
of costs as deemed necessary by management.
Performance Standards:
Payroll name lists and cost summary reports will be produced within 5
days of receipt of payroll data. Upon receipt of data tapes, monthly FTE
reports will be produced within 5 days of receipt of payroll data.
Offered
to: |
HHS
only |
Service
Fee: |
$23.45
per W-2 per year
|
Point
of Contact: |
Vincent
Watson |
Phone: |
(301)
443-6426 |
E-mail: |
Vwatson@psc.gov |
FEDERAL OCCUPATIONAL HEALTH (FOH)
Director: John Hisle
Phone: (301) 594-0250
E-mail: JHisle@psc.gov
Clinical Services (01501)
FOH designs and manages Occupational Health Centers for Federal employees
throughout the country.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
Cost
is dependent upon services/mix of services desired and employees to
be covered.
|
Services Include:
- Basic Occupational Health Center Services
FOH currently manages more than 260 such Occupational Health Centers
located in or near Federal buildings. These Centers are managed and
staffed by highly qualified medical personnel, and are open to all covered
employees during the government’s regular business hours or on
a scheduled dictated by the customer agency or agencies. Services provided
in these centers include a variety of health and wellness services such
as emergency response, walk-in/first aid care, doctor-prescribed services,
health and wellness education programs, immunizations, preventative
health screenings, and risk appraisals.
- Specialized Health Services
FOH provides a whole range of customized health and wellness services
that can be provided through its Occupational Health Centers and through
a nationwide network of affiliated physicians and Health Clinics.
Services include:
Fitness-for-duty, pre-placement and medical exams; Surveillance exams;
Smoking Cessation Programs, Automated External Defibrillator Program
development and implementation; Injury Prevention and Disability Management
services; Drug-Free Workplace Programs; Law Enforcement Medical Services;
Medical Standards Development; Medical Database Management.
- Wellness/Fitness Services
FOH provides a whole suite of services to promote physical fitness and
healthy lifestyles.
Services include:
Design, development, staffing, and management of on-site Fitness Centers;
design and development of customized Wellness and Fitness Programs;
selection, purchase, and maintenance of fitness equipment; fitness assessments
and pre-participation screenings; Wellness/Fitness Seminars on such
topics as weight management, nutrition, and stress management.
Performance Standards:
Clients requiring care at on-site facilities will receive high-quality
medical care by well-qualified, fully-credentialed health practitioners.
Requests for clinical services from eligible/covered employees will be
responded to within 24 hours of the request at least 97% of the time.
Requests from agency managers for occupational health consultations and
services will be responded to within 24 hours at least 97% of the time.
Point
of Contact: |
Cdr. Kathy Coiner |
Phone: |
(619)
557-5417 |
E-mail: |
Kcoiner@psc.gov |
Employee Assistance Program Services (01502)
Provides a wide variety of programs that help employees resolve personal
problems that may adversely impact their work performance, conduct, health,
and well-being. These programs are designed to help employees balance
their work and personal lives and help employers and employees adapt to
workplace changes.
Employee Assistance Program (EAP) services are generally provided on
a per-capita basis. Some services are available on a fee-for-service basis
and can be customized to meet the needs of the organization and its employees.
Most services are provided by licensed, professional counselors located
in more than 200 counseling offices in Federal buildings across the country
as well as through a vast network of “affiliate” counselors
in approximately 15,000 locations across the country and overseas. Counseling
and referral services are available 24 hours per day, 365 days per year.
Offered
to: |
All Federal Agencies |
Service
fee: |
Cost is dependent upon services/mix of services desired,
method of access to services, and utilization rate. |
Services Include:
- EAP Capitated Program
This program is offered on a per-capita basis and is usually provided
through a packaged set of services. The program offers confidential
face-to-face initial assessments, short-term counseling, referral and
follow-up services for family relationship issues, workplace concerns,
alcohol and drug problems, personal and emotional difficulties, and
health and behavioral issues. The short-term counseling services are
generally offered on a six-session basis, but can be provided through
more or fewer sessions, in accordance with the customer’s wishes.
Other services provided under the EAP Capitated Program include access
to information via FOH’s EAP Web site, quarterly newsletters,
Service Delivery Reports, Employee Orientations, Supervisory Training
and Consultations, educational seminars, Critical Incident Stress Management
Services, Financial/Legal Services, Identity Theft Prevention and Recovery
Services, and dedicated services for law enforcement personnel.
- Specialized Behavioral Health Services
FOH also offers a wide variety of fee-for-service behavioral health
programs including:
- Organizational Development Programs that help Federal managers
and their employees develop business, organizational, and behavioral
strategies to adapt to the rapidly-changing workplace.
- Alternative Dispute Resolution Services that utilize proven
conflict management techniques such as facilitation, negotiation,
mediation, and arbitration to resolve workplace conflicts.
- International Employee Assistance Program Services to support
Federal Government employees and their families living and working
overseas.
- Return-to-Work Facilitation Services that benefit both
Federal Agencies and employees by helping employees return to productive
work as quickly as is appropriate after an injury or illness.
- Work/Life Programs
FOH’s Work/Life Program provides services both online and telephonically
by trained Work/Life counselors. The Program offers a flexible range
of options to help employees and their families balance personal and
workplace responsibilities at every life stage. The Program offers confidential
referrals to qualified resources, educational materials and handbooks,
monthly newsletters, Service Delivery Reports, and consultation services.
The Work/Life Program provides information and services for life’s
events and challenges, including:
ELDER CARE AND OTHER SERVICES FOR ADULTS WITH DISABILITIES AND
ILLNESSES
-Adoption
-Becoming a Parent
-Newborn and Child Care
-College and Technical Schools
-Summer Programs
-Financial Aid
-Relocation
-Career Development
-Convenience Services
-Retirement Planning
Performance Standards:
Requests for services from eligible/covered employees are responded to
within 24 hours 100% of the time. Clients will receive high-quality care
by well-qualified professionals. Emergency counseling services will be
provided to clients immediately. Critical Incident Stress Management services
are responded to immediately. Requests for Alternative Dispute Resolution
services are acknowledged and responded to within 24 hours.
Point
of Contact: |
Doug Mahy |
Phone: |
(214) 767-3030 |
E-mail: |
dmahy@psc.gov |
Environmental Health Services (01503)
Provides environmental health and safety consultations and services to
help Federal managers establish and maintain safe, healthy, and productive
work environments, and to comply with OSHA and EPA regulatory compliance
mandates.
Offered
to: |
All Federal Agencies |
Service
fee: |
Varies per item. Product Listing/Catalog with fees
furnished upon request. |
Services Include:
- Indoor Air and Water Quality Assessments
- Hazard Assessments
- Asbestos and Lead Detection, Monitoring and Abatement
- Safety Assessments and Training
- Environmental Surveys
- Personal Protective Equipment Program Development and Implementation
- Hearing Conservation Consultations and Assessments
- Hazard Communication Program Development and Implementation
- Emergency Response Plan Development and Training
- Food Sanitation and Service Inspections
- Ergonomic Assessments and Program Development
- Analytical Services
FOH also manages three fully equipped and accredited reference laboratories.
These state-of-the-art laboratories offer both sampling and analytical
support services and specialize in industrial hygiene, environmental,
microbiological, as well as asbestos and other fine-particle analyses.
Performance Standards:
Requests for environmental health consultations are met promptly by well-qualified,
well-informed, and fully empowered supplier representatives 100% of the
time. All environmental assessments will be provided in a written report
delivered by the negotiatied due date. Personal Protection equipment will
be delivered promptly in response to emergencies. Equipment and materials
will be procured and delivered to the disaster site as soon as possible,
typically within 24 hours of the request. Ergonomic self-assessments will
be available to customers 24 hours per day via the Web.
Point
of Contact: |
Capt.
Doug Pickup |
Phone: |
(214)
767-3603 |
E-mail: |
Dpickup@psc.gov |
HUMAN RESOURCES SERVICE (HRS)
Director: Carol Arbogast
Phone: (301) 443-1200
E-mail: carbogast@psc.gov
Enterprise Applications
(EAD) (94215)
Services include systems activities for the civilian employees of the
Department of Health and Human Services (HHS) and maintenance and operation
of the systems housing current and historical pay and leave records for
HHS employees.
Offered
to: |
HHS only |
Service
fee: |
$378.37 per W-2 |
Services Include:
- COMPUTATION OF BIWEEKLY PAY/MAINTENANCE OF LEAVE BALANCES
Establishes a stable operating environment for applications processing
including file and database backup, file retention, file and software
security, operating schedules, system recovery, and restart. Operates
a production-certified computer applications system. Delivers systems
products. Establishes and maintains change management tracking and software
version management and provides auditable change management and version
management processes.
Performance Standards:
99% of W2s will be issued and mailed within 15 days following the
end of tax year; 99% of salary checks issued by official payday. Systems
are maintained and operated within established schedules. There will
be no more than one reportable finding in an audit year. 99% of all
systems changes will be adequately documented to meet audit requirements.
- ITAS SERVICES
Timekeeping system that supports the tracking and reporting of workhours,
and leave for Federal employees. Provides users with access to real-time
leave balances and ensures that users accurately record work activity
by enforcing time and attendance policies and procedures specific to
the Federal Government.
Performance Standards:
85% availability of exception-based time and attendance system processing,
excluding scheduled maintenance and network outages.
- HELP DESK SUPPORT
Provides centralized management of help desk calls for payroll, timekeeping,
time and attendance system issues, and Enterprise Human Resource and
Payroll (EHRP) issues.
Performance Standards:
Will respond to 90% of help desk calls and inquiries within 3 hours;
will resolve 85% of problems within 3 workdays.
- EHRP SERVICES
State-of-the-art solution for human resources, benefits, and payroll
administration in HHS. Provides managers and HR specialists with on-line
capability for position management, personnel action request (PAR) processing,
base benefits processing, awards processing, report generation, and
access to employee data.
Performance Standards:
95% application availability, excluding scheduled maintenance and
network outages. Will provide timely quality ad hoc reports that fully
meet requirements of client 95% of the time.
Payroll (94216)
Services include payroll activities for the civilian employees of HHS.
Functions include adjustments to salaries, creation of pay documents,
and disbursement and reconciliation of payroll accounts with the Treasury
Department for HHS components and Federal and State Agencies.
Offered
to: |
HHS only |
Service
fee: |
$167.17 per W-2 per year |
Services Include:
EEO Services (94213)
Provides services that encompass complaints prevention,
resolution, processing, and adjudication. Services include providing advice
to both managers/supervisors and employees on EEO matters; designing,
developing, and implementing affirmative employment programs; conducting
workforce analysis for the purpose of developing targeted goals and corrective
solutions to systemic employment problems; providing advice and assistance
to managers on strategies to meet diversity goals in order to ensure inclusiveness
in the workforce; managing special-emphasis programs and departmental
minority initiatives; and conducting special commemorative observances.
Performance Standards:
Will respond to requests for EEO counseling within 24 hours 95% of the
time. Will meet or exceed the 180 day timeline for processing complaints
of discrimination in 90% of the formal complaints filed. Will ensure Alternative
Dispute Resolution (ADR) services are offered to 100% of complainants
upon receipt of an informal or a formal complaint of discrimination. Will
inform customers of special observances and themes at least 15 workdays
in advance for 90% of all observances. Will respond to reasonable accommodations
requests (e.g., a sign language interpreter) within 3 workdays of the
receipt of the request.
Offered
to: |
HHS
only |
Service
Fee: |
$479.67 per FTE per year plus additional
customer-specific expenses |
Point
of Contact: |
Donald
Inniss |
Phone: |
(301)
443-1972 |
E-mail: |
Dinniss@psc.gov |
EEO Complaint Investigations (94211)
Manages the contracts for assigning outside contractors to investigate
EEO complaints. Serves as the Contracting Officer/Technical Representative
for EEO investigations within HHS. Coordinates between contractors and
OPDIV EEO offices to ensure that complaints investigations are handled
expeditiously.
Performance Standards:
Will respond to customer requests for assistance within 24 hours. Ensures
that complaints will be assigned and investigations completed within 90
days of receipt of request for investigation, except when complaints are
amended pending completion of the investigation. Ensures that contracts
will be in place to allow for the investigations of complaints at least
30 days prior to the beginning of the fiscal year.
Offered
to: |
HHS
only |
Service
Fee: |
$982.70
per case plus additional customer-specific expenses and cost of contract
|
Point
of Contact: |
Carlos
O'Kieffe |
Phone: |
(301)
443-2112 |
E-mail: |
COkieffe@psc.gov |
HHS University (94212)
Provider of programs and common needs training for Federal employees.
Offered
to: |
HHS only |
Service
fee: |
$82.87 per W-2 plus actual cost of course |
Services Include:
Commissioned Corps Support Services (94301)
Commissioned Corps Support Services provides a variety of administrative
services to uniformed officers serving in HHS and NOAA.
Offered
to: |
OPHS and NOAA |
Service
fee: |
Actual cost per agreement based on specific customer
needs |
Services Include:
-
COMPENSATION
Administers a system of basic pay, allowances, and special/incentive
pay for active duty commissioned officers of the United States Public
Health Service; administers a system of retired pay and survivor pay
for retired officers and annuitants respectively; processes payroll
deductions and allotments; administers a wide range of benefit programs;
interfaces with the DoD to coordinate pay benefits in concert with
DoD policies and procedures; provides analysis of the pay system including
administering an actuarial analysis contract as required by Congress
on retirement pay; administers the survivor benefits and officer retirement
programs; and coordinates with the Department of Veterans Affairs
(VA) for the Service members’ Group Life Insurance (SGLI).
Performance Standards:
99% of W2s will be issued and mailed within 15 days following the
end of tax year; 99% of salary checks issued by official payday. 95%
of payments will be processed in accordance with DoD Regulations and
Commissioned Corps Personnel Policies. Pay technicians provide customers
a response to routine inquiries regarding pay matters within 2 workdays
of receipt 95% of the time. Requests for changes to allotments, direct
deposit, etc., will be completed within 2 workdays of receipt 95%
of the time.
-
MEDICAL AFFAIRS Provides administrative management and direction
concerning medical issues. Provides counsel to programs regarding
officers with sick leave and medical issues. Monitors aftercare compliance
in cases of alcohol or other substance abuse. Provides authorization
for, and payment of, bills relating to medical and dental care for
officers in “emergency situations,” in assigned locations
distant from Uniformed Services Medical Treatment Facilities (USMTFs),
or while in travel or leave status. Arranges for travel and initiates
process for reimbursement of Agency funds for travel incident to medical
care. Coordinates PHS medical care activities with the other Uniformed
Services (TRICARE). Assists officers in obtaining needed health care
in Federal and non-Federal health care facilities. Initiates process
for reimbursement for payments of health care provided in Federal
and non-Federal facilities. Initiates process for reimbursement for
dependents’ and retirees’ health care through TRICARE.
Performance Standards:
95% of clean claims will be processed by Medical Affairs Branch
within 14 workdays of receipt (claims are either certified, forwarded
to TRICARE, returned to the provider for correction/completion, or
medical records are requested in this timeframe; clean claims denote
claims that are correct, complete, legible, and ready to be processed);
customer requests for information are responded to within 2 workdays
98% of the time.
Point
of Contact: |
Capt. William Atwood |
Phone: |
(301) 594-2730 |
E-mail: |
watwood@psc.gov |
Strategic Acquisitions Service
(SAS)
Acting Director: Marc Weisman
Phone: (202) 690-8554
E-mail: mweisman@psc.gov
Simplified Acquisitions
(93703)
Awards purchase orders, delivery orders, and blanket purchase agreements
for all types of commodities and services utilizing Federal simplified
acquisition procedures. Has established for customer use several IT blanket
purchase agreements against GSA Schedules with leading IT suppliers offering
better than GSA Schedule pricing, technology, and price refreshment, as
well as volume discounts. Competitively awarded blanket purchase agreements
for A-76 support services are also available to meet the needs of customer
agencies and Federial initiatives. Provides acquisition support for temporary
hiring and office equipment repair.
Performance Standards:
85% of all acquisitions, determined to be in compliance with Federal regulations
and guidelines, will be completed within the following acquisition lead
times:
Simplified Acquisitions (less complex) - up to 15 days
Simplified Acquisitions (complex) - up to 45 days
Offered
to: |
All
Federal Agencies |
Service
Fee: |
Funded
Simplified Acquisition Actions—3.6% of obligation. The cancellation/technical
assistance fee is $65.00 per hour/time consumed. An additional 25%
of the normal service fee will be charged to expedite. |
Point
of Contact: |
Ruth Crown |
Phone: |
(301)
443-6557 |
E-mail: |
ruth.crown@psc.hhs.gov |
Negotiated
Contracts (93704)
Solicits, negotiates, awards, and administers government contracts, which
include the acquisition of health care and support services, evaluation
design studies and analyses, conference management, technical assistance,
information technology, professional services, and commodities. Contract
actions can include negotiated sole source contracts and negotiated competitive
contracts in the open market over $100,000. Supports socioeconomic goals
and initiatives such as performance-based services acquisition. Over 50
performance-based task order contracts have been competitively awarded
to well-known contractors providing customers with technical assistance,
studies, and assessments through the use of streamlined acquisition procedures.
Several task order contracts with small businesses are available to provide
conference management and suppport services.
Performance Standards:
90% of all acquisitions, determined to be in compliance with Federal regulations
and guidelines, will be completed within the following acquisition lead
times:
- Negotiated Contracts (sole source) - up to 105 days
- Negotiated Contracts (competitive, less complex) - up to 140 days
- Negotiated Contracts (competitive, complex) - up to 180 days
Offered
to: |
All
Federal Agencies |
Service
Fee: |
1.2%
of obligation. The cancellation/ technical assistance fee is $65.00
per hour/ time consumed. An additional 25% of the normal service
fee will be charged to expedite.
|
Point
of Contact: |
Christie Goodman |
Phone: |
(301) 443-6557 |
E-mail: |
christie.goodman@psc.hhs.gov |
Purchase Card
Management (93702)
The purchase card is the preferred means for authorized government employees
to purchase and pay for micro purchases. Under the government-wide commercial
purchase card program, PSC Acquisitions issues purchase cards to authorized
employees with certain single and monthly spending limits and restrictions
coded electronically. Purchase cards are monitored for spending in accordance
with Federal Acquisition Regulations.
Performance Standards:
92% of requests for establishment of new purchase cards will be acted
upon within 24 hours of receipt of complete information.
Offered
to: |
HHS
only |
Service
Fee: |
$173.90
per card annually
|
Point
of Contact: |
Sheri Kretschmaier |
Phone: |
(301) 443-6557 |
E-mail: |
sheri.kretschmaier@psc.hhs.gov |
Supply
Service Center (93705)
The HHS Supply Service Center (SSC) is a national and international source
of pharmaceutical, medical, and dental supplies for the healthcare facilities
for HHS and other Federal civilian agencies.
Provides a full-service supply, warehouse, and distribution center for
pharmaceutical, medical, hospital supplies, and special program needs.
Offers logistical support worldwide, in concert with technical assistance
and material management, to service the customer’s requirements.
Special services are offered from SSC’s FDA licensed Pharmacy Repackaging
operation. Provides over 200 unit-of-use pharmaceutical prepacks of solid,
oral dosage forms to a variety of Federal customers. These products are
convenient, prescription-size, patient-ready units labeled for direct
distribution to patients by health care providers. All packaging is accomplished
using state-of-the-art equipment, and experienced personnel supervise
all facets of the packaging. SSC follows standard industry and FDA-approved
methods for receiving, sampling, testing, accepting, and repackaging all
supplies.
Offers a comprehensive program, sponsored by the National Institutes
of Health (NIH), for clinical drug trials. Technical assistance, inventory
management, and logistical support to meet the packaging and distribution
requirements of clinical drug trials are provided. All services are in
cooperation and sponsorship with NIH and other Federal Government Agencies.
Agreements with prospective research programs are executed in order to
participate as the Drug Distribution Center (DDC).
Provides medical supply support for Presidential Initiatives, Foreign
Assistance, Emergency Disaster Relief, and Department of Defense Programs.
Procures pharmaceutical and medical products, equipment and related supplies,
and assembles into kits for the support of the Disaster Response or Special
Project Teams.
Performance Standards:
Customer requests and inquiries will be addressed within 1 business day.
Orders will be processed and shipped within 48 hours. Expedite orders
will be processed and shipped the same day. Expedite fees apply to all
same-day processing requests.
Offered
to: |
All
Federal Agencies |
Service
Fee: |
See
Product Listing/ Catalog, http://ssc.
psc.gov, for a list of the current products and prices. Prices
per line item plus other related expenses such as storage, kit assembly,
repackaging, and shipping may apply. |
Point
of Contact: |
Lorraine D’Angelo |
Phone: |
(410) 642-2244 |
E-mail: |
LDAngelo@psc.gov |
Strategic Sourcing (93701)
Responsible for Department-wide initiatives to consolidate purchasing
with specific focus on expendable commodities and systems integration,
including conducting spend analysis to support acquisition decisions,
implementing change management processes to empower the acquisition community,
and investigating and implementing innovative government and industry
procurement practices within the HHS acquisition environment.
Performance Standards:
Minimum fill and on-time delivery rate of 98% for IT peripheral hardware,
office supplies, and office furniture.
Minimum equipment uptime average of 96%, 4-hour response time for equipment
servicing, and first-call resolution rate of 85% for office equipment.
Offered
to: |
HHS
only |
Service
Fee: |
3.30% of obligation |
Point
of Contact: |
Maggie Pippin |
Phone: |
(301) 443-7075 |
E-mail: |
MPippin@psc.gov |
Last revised:
November 8, 2004
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