Mediation

Mediation is also an option you should consider before going to arbitration. Mediation may allow you to save time and money because it is quicker than arbitration. Mediation also can be less confrontational than arbitration. If you can't reach an agreement through mediation, you can still go to arbitration. The NASD Dispute Resolution, Inc. and the New York Stock Exchange have more information about mediation.

http://www.sec.gov/answers/mediate.htm