Core Performance Indicators for Homeless-Serving Programs
Administered by the U.S. Department of Health and Human Services

Final Report

September 2003

Prepared for:
Office of the Assistant Secretary for Planning and Evaluation
U.S. Department of Health and Human Services

Project Officer:
Walter Leginski

Prepared by:
John Trutko
Capital Research Corporation

Burt Barnow
Johns Hopkins University

This report is available on the Internet at:
http://aspe.hhs.gov/hsp/homelessness/perf-ind03

How to Obtain a Printed Copy of this Report

Contents

Executive Summary

Chapters

1. Introduction
   1. Background and Study Objectives
   2. Study Methodology and Structure of the Report
2. Review of Reporting and Performance Measurement Approaches Among Four Homeless-Serving Programs Administered by the U.S. Department of Health and Human Services
   1. Main Findings from Interviews with Agency Officials and Document Reviews
   2. Implications and Conclusions for Development of Common Performance Measures
3. Analysis of Measures Derived from Homeless Administrative Data Systems (HADS)
   1. Main Findings from Interviews with HADS Administrators and Reviews of Background Documentation on HADS
   2. Implications of HADS for Development of Homeless Performance Measures
4. Potential Core Performance Measures for Homeless-Specific Service Programs
   1. Considerations and Constraints on Developing a Common Set of Performance Measures
   2. Suggested Core Performance Measures
   3. Conclusions
5. Application of Suggested Core Performance Measures to DHHS Mainstream Programs Serving Homeless Individuals
   1. Main Findings from Interviews with Administrators and Reviews of Background Documentation on DHHS Mainstream Programs
   2. Implications and Conclusions

Appendices

1. Discussion Guide for Interviews with Administrators and Staff of Four Homeless-Serving Programs
2. Discussion Guide for Telephone Interviews with Administrators of HADS
3. Sample Background Materials Collected on Homeless Administrative Data Systems
4. GPRA Measures for Mainstream Programs

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Last revised:  08/18/04