Human Resources
EEO Services
The PSC EEO program provides services that encompass complaints prevention,
resolution, processing, and adjudication. Services include providing advice
to both managers/supervisors and employees on EEO matters; the design,
development and implementation of affirmative employment programs; conducting
workforce analysis for the purpose of developing targeted goals and corrective
solutions to systemic employment problems; providing advice and assistance
to managers on strategies to meet diversity goals in order to ensure inclusiveness
in the workforce; managing special emphasis programs and departmental
minority initiatives; and conducting special commemorative observances.
Performance Standards:
Will respond to requests for EEO counseling within 24 hours 95% of the
time. Will meet or exceed the 180 day timeline for processing complaints
of discrimination in 90% of the formal complaints filed. Will ensure Alternative
Dispute Resolution (ADR) services are offered to 100% of complainants
upon receipt of an informal or a formal complaint of discrimination. Will
inform customers of special observances and themes at least 15 workdays
in advance for 90% of all observances. Will respond to reasonable accommodations
requests (e.g., sign language interpreter) within 3 workdays of the receipt
of the request.
| Availability: |
Program
Support Center and the Agency for
Health Care Research and Quality |
| Service
Fee : |
$495.52
per FTE (Population Served) plus additional customer specific expenses |
| Point
of Contact: |
Donald
Inniss |
| Phone: |
(301)
443-1972 |
| E-mail: |
Dinniss@psc.gov |
|
Last
revised:
October 20, 2003
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