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Elder
Rights
LTC Ombudsman
Long-term care ombudsmen are advocates for residents of nursing
homes, board and care homes, assisted living facilities and similar
adult care facilities. Since the Ombudsman Program began in 1972,
thousands of paid and volunteer ombudsmen working in every state
and three other jurisdictions have made a dramatic difference
in the lives of long-term care residents. LTC ombudsmen advocate
on behalf of individuals and groups of residents, provide information
to residents and their families about the long-term care system,
and work to effect systems changes at the local, state and national
level. They provide an on-going presence in long-term care facilities,
monitoring care and conditions and providing a voice for those
who are unable to speak for themselves.
The Ombudsman Program
is established under the Older Americans
Act, which is administered by the Administration on Aging (AoA).
Local ombudsmen work on behalf of residents in hundreds of communities
throughout the country.
About one thousand paid and 14,000 volunteer staff (8,000
certified) investigate over 260,000 complaints each year. They
provide information to more than 280,000 people on a myriad of
topics including how to select and pay for a long-term care facility.
LTC Ombudsman Sub Navigation:
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Dept. of Health & Human Services
