This web site was copied prior to January 20, 2005. It is now a Federal record managed by the National Archives and Records Administration. External links, forms, and search boxes may not function within this collection. Learn more.   [hide]
The Official Portal of the egov Initiative
E-Gov Home     |   Contacts   |   Privacy   |   Site Map   |   Contact E-Gov
About E-Gov
E-Gov & IT Leadership
Press Releases
Legislation, Reports & Memoranda



Presidential Initiatives Federal Enterprise Architecture Information Policy and Technology Chief Information Officers Council

Government To Citizen Initiatives > Gov't To Citizen > E-Loans
Program Manager
: Charlie Coleman
: Creates a single point of access for citizens to locate information on federal loan programs, and improves back-office loan functions.
Progress to Date
: Established agreement between and E-Loans to create the GovLoans Gateway as a part of the site
  Tested prototype with citizens to validate site design and content
  Demonstrated prototype to private sector lender associations
  Analyzed as a possible common solution for electronically collecting lender payments
  Delivered a baseline report analyzing the technologies, systems, and processes lenders use to transmit data/reports to agencies during the loan lifecycle
  Designed and completed development for web access to default data on HUD’s Credit Alert Interactive Voice Response System (for non-HUD agencies/lenders)
  Launched GovLoans Gateway - a web site to educate citizens on federal loan programs with links to federal agencies and private sector resources
Next Steps
: Identify possible enhancements for second release
Web site

Millions of citizens and businesses receive over $310 billion in federal loans each year—either directly from the federal government or through banks that issue federally guaranteed/insured loans. Prior to the eLoans initiative, there was no single source on the Web for federal loan program information. As a result, citizens had to navigate through an enormous amount of information to find the federal loan programs that best meet their needs. For example, an Internet search on “federal loans” results in over one million links to private sector and government web sites.

In response to this problem, five of the major federal credit agencies (U.S. Department of Education, U.S. Small Business Administration, U.S. Department of Agriculture, Housing and Urban Development, and the U.S. Department of Veterans Affairs) came together as a team (with support from citizens and the private sector) to create a single point of access for federal loan program information on the Web, Launched in April 2004, is a “plain speak” Web site that educates citizens on the federal loan programs and directs them to the best available loan program information at government and private sector Web sites.

In addition to the, the eLoans team has also identified ways to improve back-office loan functions that may be transparent to the citizen, but still greatly impact customer service. These back-end processes include improving the way lenders report to the government, how the government manages default and lender performance data, and how the government receives payments from lenders.

The E-Loans initiative will help citizens to benefit from a more transparent and citizen-focused federal loan experience. Not only will they have quicker and easier access to federal loan program information on the Web, but they may also benefit from lower costs and faster service overall as a result of the coordinated efforts of the E-Loans partners.


A commercial search engine produces between 80,000 and 3.2 million hits for “federal loans”. The government’s search engine, FirstGov, produces more than 1,000 hits.

Back to top>

E-Gov Home   |   About E-Gov   |   Press Releases   |   Legislation, Reports & Memoranda   |    Links   |   Contacts   |   Privacy   |   Site Map   |   Contact E-Gov
OMB Website FirstGov Logo


Logo and Link to Home Page