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Presidential Initiatives Federal Enterprise Architecture Information Policy and Technology Chief Information Officers Council

Government To Citizen Initiatives > IEE Initiative > E-Travel
Program Managers
: Timothy Burke, Frank Robinson
: Provides a government-wide web-based service that applies world-class travel management practices to consolidate federal travel, minimize cost and produce superior customer satisfaction. The E-Travel Service will be commercially hosted to minimize technology costs to the government and guarantee refreshed functionality. From travel planning and authorization to reimbursement, end-to-end service will leverage administrative, financial and information technology best practices to realize significant cost savings and improved employee productivity.
Progress to Date
: Developed government-wide inventory and business case defining cost/benefits and high-level agency migration requirements
  In final stages of completing MOUs with 24 BRM agencies
  18 BRM agencies have begun migration plans with 8 agencies targeting 2004 to begin migration
  Awarded E-Travel Service (ETS) contract
  Published Federal Travel Regulation amendment requiring the use of ETS by December 2006
Next Steps
: Continue customer service support from the ETS PMO to ensure agencies experience a successful migration to ETS
  Finalize agency migration plans
  ETS vendors continue government testing and security accreditation for full operational capability
  Finalize ETS Service Quality Assurance Surveillance Plan and associated Service Level Agreements
  Finish Business Intelligence requirements analysis
  Full implementation of E-Travel Service

President Bush’s E-Government Initiative reflects his commitment to employ the latest technology to create a more efficient, citizen-centered Federal government. E-Government makes good business sense by making it simpler for citizens, business and government to receive timely, quality services. Through the use of Web-based technologies, government and citizens can now be closely linked, rapid access to the government information realized, and real efforts undertaken to streamline agency operations to eliminate bureaucratic waste by consolidating duplicative services and programs.

The E-Travel Initiative, launched in response to the President’s Management Agenda to improve the internal efficiency of the Federal government, addresses the challenge of reengineering the government’s travel function.

Today’s Environment
Today’s highly decentralized model for handling travel operations within the Federal Government has produced an administrative structure that is labor intensive, inconsistent in its ability to deliver common processes & procedures, and unable to effectively monitor travel operations at an agency-level. Individual agencies, in fact, operate standalone travel information systems that are duplicative in functionality and, in many cases, unable to handle integrated electronic voucher processing. Other agencies, by contrast, rely heavily on antiquated, paper-based systems for travel planning, vouchering, and reimbursement -- all of which can lead to errors, approval delays and payment delinquencies.

The Vision for E-Travel
E-Travel is leveraging proven industry practices with best-of-breed technologies to deliver a common, automated approach for managing the Government’s travel function. The new E-Travel service will significantly improve the efficiency of the Government’s travel management function by:

  • Eliminating inefficient, stovepipe systems
  • Broadening the range of travel-related services available to federal employees
  • Providing immediate agency costs savings through on-line transaction processing
  • Creating a self-service environment that is both easy-to-use and customer focused

Embracing the Future
E-Commerce has enabled the creation of a common, government-wide travel management service where direct connections to Global Distribution Systems for booking reservations and direct payments to banks and suppliers is possible. Even now, related Web technologies are supporting the expansion of commercial on-line self-service environments for travel management.

E-Travel promises to streamline government travel administration through a highly automated, unified Web-based environment that will track every step of the travel process – from travel authorization & reservations to payment of travel claims & voucher reconciliation. Both federal travelers and travel arrangers will be able to prepare and submit travel information electronically through a PC, laptop, or handheld electronic device—anytime, anywhere. On-line budget information, standardized audit reports and expedited approvals will now be possible. In sum, the E-Travel Service provides significant value through its consolidation, standardization, and automation of federal travel planning and management.


In fiscal year 2001, agencies processed roughly 2.4 million employee travel vouchers totaling over $9 billion.


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