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Presidential Initiatives Federal Enterprise Architecture Information Policy and Technology Chief Information Officers Council

Government To Citizen Initiatives > IEE Initiative > Recruitment One-Stop
Recruitment One-Stop
Program Managers
: Claire Gibbons
: Outsources delivery of USAJOBS Federal Employment Information System to provide state-of-the-art on-line recruitment services to job seekers including intuitive job searching, on-line resume submission, applicant data mining, and on-line feedback on status and eligibility.
Progress to Date
: Re-launched upgraded USAJOBS web site
  Job-seeker requested enhancement package implemented
  User interface and search upgrades implemented
  Averaging more than 200,000 visits per day since launch on new platform
  Achieved score of 73 on the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index
Next Steps
: Continue to enhance site features
  Implement integration with Federal agency hiring systems to streamline the job application process and reduce redundancies
  Migrate agency job search engines and resume builders
Web site

Each year, thousands of Americans seek information about employment opportunities with the Federal government. In fiscal 2002 alone, (the government’s central on-line source of federal job postings) serviced 29 million requests for employment information. But job applicants have long complained that the process of applying for federal work is unnecessarily tedious and complicated. For example, a job applicant may often have to send a resume to multiple addresses when applying for several jobs within the same agency. Moreover, the process varies from agency to agency and feedback is long in coming if provided at all.

The Recruitment One-Stop initiative will expand the existing capabilities of the USAJOBS Federal Employment Information System and serve as a single application point to streamline the federal employment application process, improve service delivery to job applicants, and enhance the government’s position as a competitor for top talent. In the next several months, new features added to USAJOBS will include:

  • Improved Job Searching: More intuitive and flexible job searching that will allow job seekers to identify jobs that best match their interests and skills.
  • Clean, Understandable Job Announcements: Newly formatted job announcements that are attractively displayed, easy to read, concise and communicate to applicants the benefits and rewards offered by a career in public service.
  • Electronic Resume Submittal: An intelligent and efficient process to build and store resumes in a centralized database and apply electronically, at any time, for job openings listed on the site.
  • Resume Data Mining: Agency hiring managers will be able to search resumes contained in the database to meet their hiring needs.
  • Application Status Check: Applicants will get early feedback regarding basic eligibility screening on items such as citizenship or age, and will be able to check the status of their applications on-line.

Recruitment One-Stop’s “single point of entry to respond to many job openings” functionality will improve customer satisfaction by simplifying the application process and reducing application times. It will also help agencies achieve the desired quality level of new hires and enhance agency response times.


In fiscal 2002, serviced 29 million requests for employment information.

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