This web site was copied prior to January 20, 2005. It is now a Federal record managed by the National Archives and Records Administration. External links, forms, and search boxes may not function within this collection. Learn more.   [hide]
Skip common site navigation and headers
United States Environmental Protection Agency
Customer Service
Begin Hierarchical Links EPA Home > Customer Service End Hierarchical Links


Customer Service is on the Move

EPA's Customer Service Program (CSP) will enable the agency and its employees to increase their customer focus and understand that when we serve our customers well, we can better accomplish our mission of protecting public health and the natural environment.

The CSP is implementing a strategy that includes:

  1. Developing and implementing customer service standards;
  2. Building staff and partners awareness with Customer Service Information and skills training;
  3. Building staff capacity to perform customer feedback and satisfaction measurement;
  4. Benchmarking customer service excellence at other agencies and in the private sector;
  5. Sponsoring annual customer service conferences;
  6. Broad networking with organizations developing and implementing similar customer service activities;
  7. Supporting work that will prompt process improvements (innovation) throughout EPA;


Note: Documents in PDF format are best viewed in Adobe Acrobat Reader Version 5.0
Download Acrobat Reader Exit disclaimer

Comments | Customer Service Home

Begin Site Footer

EPA Home | Privacy and Security Notice | Contact Us