A VA App's success requires its project team's continued commitment and activities to a VA App after its release. A VA App project team defines these activities in the Planning Stage, where it develops the Sustainment Plan, described here: Developing a Sustainment Plan.
The VA is currently defining formal VA App sustainment policies and procedures. We will periodically update the descriptions of these policies here. If you have a MAE JIRA account, you can view the latest Sustainment procedures and policies here:
ProPath Development for Mobile & Web Apps Home
These are the main sustainment activities:
- Managing User Feedback
- Providing Help Desk Support
- Sunsetting a VA App (The policies and procedures for retiring, or sunsetting, a VA App are under construction.)
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