This core qualification stresses accountability and continuous improvement. It includes the ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies.
Understanding and appropriately applying procedures, requirements,
regulations, and policies related to specialized expertise; understanding
linkage between administrative competencies and mission needs;
keeping current on issues, practices, and procedures in technical
areas.
Stressing results by formulating strategic program plans
that assess policy/program feasibility and include realistic
short- and long-term goals and objectives.
Exercising good judgment in structuring and organizing work
and setting priorities; balancing the interests of clients and
readily readjusting priorities to respond to customer demands.
Anticipating and identifying, diagnosing, and consulting
on potential or actual problem areas relating to program implementation
and goal achievement; selecting from alternative courses of corrective
action; taking action from developed contingency plans.
Setting program standards; holding self and others accountable
for achieving these standards; acting decisively to modify standards
to promote customer service and/or the quality of programs and
policies.
Identifying opportunities to develop and market new products
and services within or outside of the organization; taking risks
to pursue a recognized benefit or advantage.
