To start, you will need the following information: Service Computation Date, Pay Plan, Grade, and Step in Grade.  This information can be found on your most recent Notification of Personnel Action, SF 50 or your Leave and Earnings Statement (LES).

Note: If you enter the information from your most recent LES and receive an error message indicating you have entered “invalid” information, try entering the next “step”.  Frequently, employees enter their step from their most recent LES, unaware that they have just recently gotten a step increase.  If this is not the source of the problem, be sure to read our “Advisories” on the home page before seeking additional assistance – you may find your solution there.

Once you have entered your personal information in the Set Password module, you will be ready to create your password.

Your password must be at least 8 characters long but no more than 10 characters in length.

Passwords are case sensitive.

Your Password must contain at least 3 of the following 4 character types:

Numerals (0-9)
Lowercase letters (a-z)
Uppercase letters (A-Z)
Non-Alphanumeric symbols (i.e., @, #, ^)
Do not use an apostrophe (‘)

Valid examples:

Dd112264, 090971Tm, October8, #123Smitty

Based on current DoD requirements, your password expires every 90 days.

To make it easier for you, your PIN is the same for both of the Navy’s automated systems (web and telephone). Your original (temporary) PIN will be your four-digit month and year of birth (MMYY). Before you can access personal information, you must provide your Social Security Account Number (SSAN) and current PIN. The system will request you change to a six-digit numeric PIN. Creating a PIN requires you to input your SSAN, date of birth (MMYY), new PIN (six digits), and then re-enter the new PIN (six digits) for verification.  In the web application, click the "New User" button to create your PIN.

You can change your PIN as many times and as often as you want.  Your PIN has no expiration; however, we recommend you change your PIN if you feel it has been compromised.  If you have forgotten your PIN or want to change it, click on the “Reset PIN” button. The system will prompt you for the same personal information used in creating a password (Service Computation Date, Pay Plan, Grade, and Step in Grade).  If you enter the information from your most recent LES and receive an error message indicating you have entered “invalid” information, try entering the next “step”.  Frequently, employees enter their step from their most recent LES, unaware that they have just recently gotten a step increase.  If this is not the source of the problem, be sure to read our “Advisories” on the home page before seeking additional assistance – you may find your solution there.

Note:In the web application, it is very important that you click on the correct button (“New User” to create your PIN and “Reset PIN” if you have forgotten or want to change your PIN). 

You have the same options available regarding your PIN when you call toll-free 1-888-320-2917.  Just follow the prompts.

Because you have full control of creating or changing your PIN, it will never be mailed to you.