Customer Services for the Defense Facilities Directorate

For a more detailed description of services and pertinent phone numbers, click on the links below.   

Customer Service Officer:	(703) 614-5153
Assistant:	(703) 693-3768

Please note, all phone numbers below are within the 703 area code. 

Pentagon Force Protection Agency (PFPA)
The PFPA is responsible for preserving public order, preventing crime,
maintaining security, and responding to life threatening events. PFPA provides the following:

• Law enforcement/operations & security
• Physical & technical security
• Anti-terrorism, force protection, intelligence
• Administers and coordinates the development, monitoring, and execution of physical security programs for DoD owned and leased buildings in the National Capital Region, to include provision of intrusion detection systems and security devices and procedures
• Establishes and administers the DoD Building Pass Program
• Provides a secure facility for the destruction of classified DoD information within the National Capital Region
• Manages Temporary & Permanent Remote Delivery Facility security operations for material handling
  
  

Customer Service Representatives:
693-7593

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Federal Facilities Division (FFD)

FFD plans, directs, coordinates, and administers a program for centralized
management and operation of the Pentagon Reservation facilities and assigned Federal buildings within the National Capital Region. FFD is responsible for providing a safe, and healthy, work environment for DoD employees, visitors, and the general public in Washington Headquarters Services managed facilities in the National Capital Region. Following are program areas provided by FFD.

• Day to day facility operations
  
• Maintenance
• Repair and alteration (painting, electrical, carpentry, construction)
• Custodial services
• Asbestos abatement
• Tenant component services
• Develops and establishes building operation standards, long range repair/enhancement programs and energy conservation
• Provides design review and coordination of operation services
• Coordinates the commissioning process for Pentagon Renovation
  
• Manages Temporary & Permanent Remote Delivery Facility for material
  handling
• Occupational safety and health
• Industrial hygiene
• Indoor air quality surveys
• Workplace inspections and surveys
• Asbestos and lead based paint surveys
• Food sanitation and public health inspections

Customer Service Representatives:
695-3472

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Information Technology Division (ITD)

The ITD provides information management support for the overall operation of Real Estate and Facilities and other Washington Headquarters Services (WHS) organizations in the National Capital Region. The ITD functions include:

Conducts information technology (IT) and automated data processing (ADP) studies

• Procures associated equipment and services, and manages and oversees the RE&F Metropolitan Area Networks
• Maintains the RE&F Information Technology Inventory System
  
• Maintains the WHS Backbone IT Inventory System

Customer Service Representatives:
614-0525

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Leased Facilities Division (LFD)

The LFD provides central management of WHS/RE&F leased buildings in the National Capital Region that involves:

• Day to day lease enforcement
  
• Tenant concerns
• Minor repairs
• Awarding contracts for building services
• Custodial support services
  
• Provide and manage reimbursable services (customer driven)
  

Customer Service Representatives:
604-5730

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Management Support Division (MSD)

Management Support Division is responsible for management improvement and oversight of RE&F programs. MSD provides the following services:

• Develops and oversees the Directorate Customer Service Program
  
• Provides Transportation Policy and associated program management for NCR employees, to include DoD bus service and mass transit benefit programs
• Provides Human Relations, EEO, and End-Strength management support for RE&F
• Manages Inherently Governmental, Competitive Sources (A-76) and related programs for WHS
• Develops and manages the RE&F and WHS New Employee Orientation Program
• Provides liaison support between Concessions Committee and RE&F
• Oversees the Pentagon Child Care Program and Facility
• Negotiates and administers labor/management agreements with the union
• Oversees the OSD Parking Permit Program
• Develop, oversees and monitors the Pentagon Nursing Mothers Program
• Monitors the Directorate Freedom of Information Act Program
• Performs reviews, studies, and inspections
• Manages the RE&F internal management control program
• Facilitates the RE&F Strategic Planning process, develops the Strategic Plan, and administers completion of the Plan objectives
  

Customer Service Representatives:
693-3768

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Real Estate & Facilities Contracting Office (REFCO)
REFCO is responsible for acquisition planning, policy, and coordinating the comprehensive program of contract award and administration within RE&F.; REFCO provides contracting services in support of the following functions:

• Purchase of supplies, equipment and services
• Operation of the Pentagon Building which includes maintenance of equipment, custodial services, health and safety services, security guard services, and grounds maintenance
• Alterations and repairs to the Pentagon and other Federal buildings
• Construction Architect/Engineer services
• Administration of Real Property Leases

Customer Service Representatives:
697-0633

 

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Resources Management Office (RMO)

RMO is responsible for Directorate-wide program budgeting/resource
allocation, coordination and control, to include:

Formulation, implementation and review of procedures and policy operating budgets, financial reporting and performance tracking

• Fund management of the WHS Central Service Program, Pentagon Reservation Maintenance Revolving Fund (PRMRF) and Building Maintenance Fund (BMF) and GSA Allocation Accounts
• Resource Management support services for the Pentagon Renovation Office
• Administration of Government Purchase Card Program in support of RE&F and Pentagon Renovation Programs
• Centralizes support for RE&F program and staff office in preparation and processing of personnel actions
• Coordinates Government Travel Card Program for RE&F and DCPS administration and coordination for RE&F activities
  
• Reimbursable work orders funding and processing policy and procedures

Customer Service Representatives:
693-8613

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Space Policy and Acquisition Division (SPAD)

SPAD is responsible for managing the DoD National Capital Region (NCR) Space Management Program to include the acquisition, assignment, design, construction and asset management of WHS controlled space occupied by DoD components in the NCR, environmental management: compliance, pollution prevention, conservation, and cleanup. SPAD manages and oversees the program to include the following:

Exercises corporate stewardship through needs projections and asset
management

• Periodic space utilization surveys
• Maintains records of DoD occupied and vacant space for assignment purposes
• Develops polices, procedures, and recommends actions to improve space utilization
• Calculates, certifies and distributes financial records and rent payments to General Services Administration
• Provides OSD customers advice and guidance on construction and reconstruction of office space
  
• Interfaces with the Pentagon renovation program on the housing and requirements for OSD elements located in the Pentagon and the DoD component space and billing assignment records
• Hazardous materials management
• Emergency planning, prevention, preparedness, and response

Customer Service Representatives:
614-6399

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Support Services Division (SSD)

The SSD provides the following support services to the Office of the Secretary of Defense and staff offices:

• Procurement of office supplies, furniture, carpet and non-information technology equipment
  
• Contracting for services, research, maintenance of equipment and conference rooms
• Property management, inventory and office moves
• Telecommunications (telephones, pagers, etc) requirements
• Monitors the Copier Program/Printing Services
• Monitors the Foreign Gift Program
• Scheduling of conference facility

Customer Service Representatives:
614-6744

 

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