About Us
The Federal Highway Administration's (FHWA) Office of Operations provides
national leadership for the management and operation of the surface
transportation system. Operations consists of three program offices:
Transportation Management, Freight
Management and Operations and Transportation
Operations, and is supported by the Operations Support Team.
Jeffrey F. Paniati is the Associate Administrator for Operations.
- Operations Organizational Structure
- 21st Century Operations Using 21st Century Technologies
- Overview of Program
Areas in Operations
- Operations Leadership/Contacts
- Operations Office Hours
- Operations Program Phone Directory
Operations Organizational Structure
The programs shown below initiate policies and programs, training and technology transfer to advance the operational practices and capabilities of State and local transportation agencies. The programs also provide State and local transportation agencies with relevant products and services, as well as technical support and assistance. Virtual Teams, such as the Technical Service Team, are made up of personnel from various FHWA offices. Virtual teams support headquarters programs and research offices as “virtual” extensions of their technical staffs for developing and implementing operations programs as well as representing the agency on technical industry panels and committees. The Office of Operations, Technical Service Team for Operations, and Research and Development collaborate to provide technical assistance and programs to FHWA field and program offices. More information on the Technical Service Team for Operations may be found at: http://www.fhwa.dot.gov/resourcecenter/teamoper.cfm. To learn more about these program areas within the Office of Operations, click on one of the links below. Or, you may also find the program areas listed alphabetically in the drop down box on the top right corner of this site, or you may go to the Program Areas page from the navigation bar on the left hand side of the page.
Office of Transportation Management
- Arterial Management
- Operations Asset Management
- Regional Transportation Operations Collaboration and Coordination (RTOCC) Operations
- Performance Measurement
- Corridor Traffic Management
- Travel Demand Management
- Freeway Management
- Facilitating Integrated ITS Deployment
- Real Time Traveler Information
- Traffic Analysis Tools
Office of Freight Management and Operations
- Freight Analysis
- Freight Professional Development
- Vehicle Size and Weight
- Intermodal Freight Technology
Office of Transportation Operations
- Emergency Transportation Response
- Manual on Uniform Traffic Control Devices
- Road Weather Management
- Special Events Traffic Management
- Traffic Incident Management
- Work Zone Management
Office of Operations Research and Development
Office of Operations Technical Service Team
21st Century Operations Using 21st Century Technologies
The Federal Highway Administration has identified congestion as one of its “vital few” priority areas. To address this priority area, the FHWA's Office of Operations has recently begun an initiative to reduce highway congestion through better operating the highway network. This initiative builds on the thought that we can do more to operate the transportation system so that it performs better to meet customer expectations regardless of the demands placed on it. Better approaches to operations on the transportation network is a viable and effective strategy to help improve traffic flow and meet growing travel demands. As better operations becomes a strategy more fully applied to transportation, it will require rethinking of how services are delivered to those who depend on the transportation system. Effectively addressing the congestion problem will hinge on the ability to reshape traditional transportation organizations into “21st century operations agencies using 21st century technologies”.
The program areas within the Office of Operations are helping to change the mindset of traditional transportation organizations by developing and implementing programs, training, and tools to support:- National recognition of the importance of operations,
- Institutional and regional change to enhance operations, and
- Advancements in 21st century operations.
The Operations Story (HTML, PDF - 991KB) provides further information on what the Office of Operations is doing to support 21st century operations using 21st century technologies.
Operations Leadership/Contacts
The Program Offices and the Operations Support Team are lead by the following Office Directors:
Office of Operations
Associate Administrator: Jeffrey F. Paniati
Staff Assistant: Joan Gaines, 202-366-0408, Fax: 202 366-3302Freight Management and Operations
Director: Tony Furst
Staff Assistant: Rose Skerkavich, 202-366-9210, Fax: 202-366-3302Transportation Management
Director: Jeffrey Lindley
Staff Assistant: Judy Cooper, 202-366-6726, Fax: 202-366-8712Transportation Operations
Director: Regina S. McElroy
Staff Assistant: Carolyn Allen, 202-366-1993, Fax: 202-366-3302Operations Support Team
Team Leader: Whitey Metheny
202-366-2835, Fax: 202-366-8712
Operations Office Hours
Operating hours are from 7:45 am – 4:15 pm Monday through Friday.
Toll-Free "Help Line" (866) 367-7487
U.S. Department of Transportation
Federal Highway Administration
Office of Operations (HOP)
400 7th Street, S.W., Room 3401
Washington, DC 20590
Operations Program Phone Directory
To obtain more information on a specific program area, the Operations
Program Phone Directory provides links to specific program areas,
as well as contact information for program managers. In addition to
phone numbers, the program managers' names are linked directly to their
email addresses. Staff contact information, including phone numbers
and email addresses, is also provided alphabetically
and by Program Office.
