Providing feedback to a provider and office staff is a combination of art and science. Possessing the knowledge and ability to analyze reports and condense the information into a simple and brief message is essential. In a feedback session, you must be able to facilitate a discussion to motivate the practice to make changes to improve coverage.

1. Be Prepared
   • Organize your findings
   • Outline your session
   • What information will you share with the office?
   • Focus on AFIX process vs. coverage level
   • Begin and end on a positive note
     
2. Focus on 2-4 priority areas
   • Share with the provider and office staff strengths related to immunization delivery in the practice
   • Introduce 2 to 4 areas of opportunity to improve coverage level
   • Focus on areas that will provide the greatest benefit to the provider
   • Priority areas must match provider’s priority
     
3. Establish a two way conversation
   • Find out what the provider and staff think are the factor affecting the immunization coverage levels.
   • What can they do improve or change these factors?
   • Are these changes reasonable to implement?
   • Who will take responsibility to make these changes?
     
4. Use your interpersonal skills
   • Maintain a positive attitude (non-judgmental)
   • Connect with the staff- start to develop a relationship with office
   • Confirm your understanding of what staff has said
   • Gather your thoughts before responding

TEST YOUR FEEDBACK SKILLS!