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Customer Service Center

(800) 827-3168

UNICOR operates a fully staffed Customer Service Center. The CSC will take your purchase orders, credit card orders, waiver requests, answer order status questions, and will be happy to send you copies of printed catalogs.

You can write, fax or email us at:

UNICOR, Customer Service Center
P.O. Box 13640
Lexington, KY 40583-3640
Fax: (859) 254-9692
E-mail: custserv@central.unicor.gov

Cage Code 1XFF6
Agency Location Code 15080007
Dunns# 103385519

To contact our Customer Service Center Management Team:

Randy Toy

Customer Service Administrator | rtoy@central.unicor.gov

Fred Roach

Tele-Service Group Manager | fredr@central.unicor.gov 

Mark Barnes

Order Processing Group Manager | mbarnes@central.unicor.gov

Credit Card Ordering

Because UNICOR's mission is to employ inmates and provide self-improvement opportunities, it is necessary for us to take appropriate security measures when it comes to credit card ordering. 

To place a credit card order, call (800) 827-3168, press 2, on our menu option. Also, you may order electronically, or use the address and fax number below to place credit card orders. Download credit card order form pdf document.

Billing inquiries for credit card purchases can be directed to Jennifer Gibbs at (800) 827-3168 ext. 3084 or Monique Tarver at ext. 3112.

Fax or mail your credit card orders to:

UNICOR, Customer Service Center
P.O. Box 11670
Lexington, KY 40577-1670
Fax: (859) 254-9048

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