| | About Doug Bourgeois |
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| Doug Bourgeois | | Director |
| National Business Center |
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Director, NBC
Doug Bourgeois served as the Chief Information Officer at the United States Patent and Trademark Office (USPTO) from May of 2001 until September of 2004. In this role, he served as the principal advisor to the Commissioner of the USPTO and Under Secretary of Commerce for Intellectual Property on the application of information technology to support and improve USPTO business processes. He directed the development, implementation, maintenance, enhancement, and operation of USPTO's automated information systems and the development of supporting strategic and operational information technology plans.
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During his tenure at the USPTO, Mr. Bourgeois led the successful migration of the Office to electronic government operations. Some notable accomplishments include the migration of the Patent examination process to an online environment, providing Internet access for the public to published Patent applications under review, eliminating 25 million paper copies of granted Patents due electronic availability, technology support of an award winning work at home program for Trademarks, and a Trademarks electronic filing rate that consistently exceeds 75%.
Prior to joining the USPTO, Mr. Bourgeois was the Managing Director of Customer Service Technology for Federal Express Corporation, where he worked from 1994 to 2001. In this position, Mr. Bourgeois was responsible for the 1-800-GoFedEx telephone network including all automated network applications allowing customers to ship, track, determine a rate quote, and identify the closest drop off location via the telephone on a 24/7/365 basis. Mr. Bourgeois was also responsible for the systems used by FedEx employees world-wide to provide customer support services.
Mr. Bourgeois earned a B.S. degree in Aeronautical Engineering from Cal Poly University in San Luis Obispo, California and an M.B.A. in Finance from Tulane University in New Orleans, Louisiana.
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