Key Issues > Patient Safety Risks for Veterans and Servicemembers
Patient Safety Risks for Veterans and Servicemembers
Patient safety issues can occur or have occurred at Department of Veterans Affairs and Department of Defense medical facilities. A number of actions that both departments should take have been identified to reduce future risks to veterans and servicemembers safety.
Several weaknesses have been identified in VA and DOD programs and processes that could compromise patients safety.
- VA did not collect and analyze aggregate data on administrative investigation boards (AIB) investigations. These data could provide VA with valuable information to systematically gauge the extent to which matters investigated by AIBs may be occurring throughout VAs health care system and allow VA to assess the causes and take corrective action, and then share information about any improvements made as a result of the corrective actions with all VA medical facilities and networks. This could improve VAs overall operations, and in some instances, help to reduce risks to veterans safety.
- DOD lacked a systematic process to address inconsistencies between its physician credentialing and privileging requirements and the military services requirements. Such differences may result in military services noncompliance with requirements that DOD deems important. Credentialing and privileging requirements help ensure that physicians who work in DOD medical facilities have the appropriate credentials and clinical competence to provide health care services to patients. Select Army facilities did not fully comply with all of the Armys physician credentialing and privileging requirements. For example, credentials files did not consistently contain documents required to support the physicians clinical competence and complete practice history. This is important in light of the Fort Hood tragedy where an Army physician allegedly shot and killed 13 people.
- VA did not review 16 percent of the total paid tort claims involving VA practitioners from fiscal years 2005 through 2010, as required by VA policy, to determine whether these practitioners delivered substandard care to veterans. Practitioners who deliver substandard care are to be reported to a national data bank that is queried by VA and non-VA hospitals as part of their hiring process and when they are deciding what privileges to grant practitioners who deliver care to patients. This requirement helps VA and non-VA hospitals to identify practitioners who may not be qualified to deliver care to patients.
- Many of the nearly 300 sexual assault incidents reported to the VA police were not reported to VA leadership officials and the VA OIG. Several factors may have contributed to this underreporting, including unclear guidance and deficiencies in VAs oversight. VA also did not have risk assessment tools designed to examine sexual assault-related risks veterans may pose. VA needs to identify and address these vulnerabilities in its medical facilities to help ensure veterans and VA employees safety.
- VAs training guidance for cleaning; disinfecting; and sterilizing reusable medical equipment (RME), which is designed to be used on multiple patients, has gaps and contains conflicting information. This can result in staff not cleaning; disinfecting; and sterilizing RME correctly, which poses potential risks to the safety of veterans.
For more on GAO's reports and recommendations, see the key reports tab above.
Looking for our recommendations? Click on any report to find each associated recommendation and its current implementation status.
VA Administrative Investigations: Improvements Needed in Collecting and Sharing Information
GAO-12-483: Published: Apr 30, 2012. Publicly Released: May 30, 2012.
http://gao.gov/products/GAO-12-483
GAO-12-483: Published: Apr 30, 2012. Publicly Released: May 30, 2012.
DOD Health Care: Actions Needed to Help Ensure Full Compliance and Complete Documentation for Physician Credentialing and Privileging
GAO-12-31: Published: Dec 15, 2011. Publicly Released: Dec 15, 2011.
http://gao.gov/products/GAO-12-31
GAO-12-31: Published: Dec 15, 2011. Publicly Released: Dec 15, 2011.
VA Health Care: VA Uses Medical Injury Tort Claims Data to Assess Veterans' Care, but Should Take Action to Ensure That These Data Are Complete
GAO-12-6R: Published: Oct 28, 2011. Publicly Released: Oct 28, 2011.
http://gao.gov/products/GAO-12-6R
GAO-12-6R: Published: Oct 28, 2011. Publicly Released: Oct 28, 2011.
VA Health Care: Actions Needed to Prevent Sexual Assaults and Other Safety Incidents
GAO-11-530: Published: Jun 7, 2011. Publicly Released: Jun 7, 2011.
http://gao.gov/products/GAO-11-530
GAO-11-530: Published: Jun 7, 2011. Publicly Released: Jun 7, 2011.
VA Health Care: Weaknesses in Policies and Oversight Governing Medical Supplies and Equipment Pose Risks to Veterans' Safety
GAO-11-391: Published: May 3, 2011. Publicly Released: May 3, 2011.
http://gao.gov/products/GAO-11-391
GAO-11-391: Published: May 3, 2011. Publicly Released: May 3, 2011.
More Reports
Veterans Justice Outreach Program: VA Could Improve Management by Establishing Performance Measures and Fully Assessing Risks
GAO-16-393: Published: Apr 28, 2016. Publicly Released: Apr 28, 2016.
http://gao.gov/products/GAO-16-393
GAO-16-393: Published: Apr 28, 2016. Publicly Released: Apr 28, 2016.
Veterans Affairs Health Care: Addition to GAO's High Risk List and Actions Needed for Removal
GAO-15-580T: Published: Apr 29, 2015. Publicly Released: Apr 29, 2015.
http://gao.gov/products/GAO-15-580T
GAO-15-580T: Published: Apr 29, 2015. Publicly Released: Apr 29, 2015.
Veterans' Health Care: Oversight of Tissue Product Safety
GAO-14-463T: Published: Apr 2, 2014. Publicly Released: Apr 2, 2014.
http://gao.gov/products/GAO-14-463T
GAO-14-463T: Published: Apr 2, 2014. Publicly Released: Apr 2, 2014.
VA Community Living Centers: Actions Needed to Better Manage Risks to Veterans' Quality of Life and Care
GAO-12-11: Published: Oct 19, 2011. Publicly Released: Nov 17, 2011.
http://gao.gov/products/GAO-12-11
GAO-12-11: Published: Oct 19, 2011. Publicly Released: Nov 17, 2011.
VA Health Care: Weaknesses in Policies and Oversight Governing Medical Equipment Pose Risks to Veterans' Safety
GAO-11-591T: Published: May 3, 2011. Publicly Released: May 3, 2011.
http://gao.gov/products/GAO-11-591T
GAO-11-591T: Published: May 3, 2011. Publicly Released: May 3, 2011.
VA Health Care: Preliminary Observations on the Purchasing and Tracking of Supplies and Medical Equipment and the Potential Impact on Veterans' Safety
GAO-10-1038T: Published: Sep 23, 2010. Publicly Released: Sep 23, 2010.
http://gao.gov/products/GAO-10-1038T
GAO-10-1038T: Published: Sep 23, 2010. Publicly Released: Sep 23, 2010.
Veterans Health Administration: Inadequate Controls over Miscellaneous Obligations Increase Risk over Procurement Transactions
GAO-10-307T: Published: Dec 16, 2009. Publicly Released: Dec 16, 2009.
http://gao.gov/products/GAO-10-307T
GAO-10-307T: Published: Dec 16, 2009. Publicly Released: Dec 16, 2009.
Podcasts
VA Health Care Services for Women VeteransWednesday, April 7, 2010