Soon after joining the NBC in July of 1998, the merger of the ISC with the Washington Area Services Center (WASC) and the Denver Area Services Center (DASC) became a reality. For the ASD, this meant in a little more than two years going from an 8 person single sited operation to an organization that was located in three cities and a staff of more than with 50 members. With the addition of reimbursable team in early 2001, the ASD became a highly recognized organization across the federal government and the highest dollar volume contracting shop in the Department of Interior. During this time the ASD received the highest customer satisfaction rating from the annual Department wide acquisition survey of all of the 9 contracting organizations surveyed.
I felt very privileged in the fall of 2001, to be selected as the Assistant Director of the Administrative Operations Directorate (Admin Ops). My respect for Tim grew as I fully realized the challenges of this position, especially when combined with the fact that Tim held this position while also leading the establishment of the NBC. I like to compare the Assistant Director of the Admin Ops position to a manager of a four star hotel that was built in the 1930s and who is continually trying to keep its 2500 guests happy. During his first three years, Tim led the successful rebuilding of the Admin Ops organization. Achievements such as: Winning the President’s quality circle award for energy; creation of the Accessibility Technology Center (ATC); opening of the JWOD supply store; and the renovation of the south Interior Building auditorium, demonstrated the high performance level the Directorate had returned to. Since the fall of 2001 Admin Ops has continued to be an extremely high performing organization. Recent examples of significant achievements include: a drug testing program that is recognized across the entire federal government as one of the best; a security program that met the challenges of the horrendous attacks on September 11, 2001 as well as the development of new procedures like the shelter in place program which has been emulated by other federal organizations; significant growth in services provided by the ATC for DOI employees; expansion of the health center services; enhanced mail operations to meet the new biological and chemical threats; and the completion of the first phase of the six phase modernization program.
On behalf of every member of the Admin Ops Directorate, thanks for having the confidence, vision and leadership to turn the Directorate to into a revitalized high performing organization. And from a personal note, I would also like to thank you for allowing me to be an integral part of your seven year journey. It was everything you described in the summer of 1998 and will be without a doubt a highlight of my government career. Best of luck on the next phase of your journey.
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