• Support Phone Numbers
• E-Mail AESDirect at boc-support@tradegate2000.com
• E-mail AES at askaes@census.gov
• Send a Question using our on-line form [registered AESDirect users only]
• Change E-Mail Address [registered AESDirect users only]

• AESDirect User Guide

• AES Code Tables
• HTS Numbers not Valid for Export

• Account Administrator Duties and Responsibilities.
• How to Change Your Password Online.
• How to Get Your Password Reset -- If you have lost or forgotten your password, or it cannot be changed online.
• How to Get Your Admin Code Reset -- If you have lost or forgotten your Admin Code.
• How to Disable Your AESDirect Account
• How to Reactivate Your AESDirect Account



• AESDirect Account Administration (Changing Passwords and Admin Codes)
• Request Assistance with Username, Password, and/or Admin Code
• Change Your Administrator
• Change E-Mail Address [registered AESDirect users only]

• Printing SEDs
• Hints and Tips
• What to do During AES Processing Delays & AES Downtime Policy
• USPPI - U.S. Principal Party in Interest
• Shipment Information
• Consignees
• Transportation Details
• Commodity Reporting
• Freight Forwarders
• Shipment Reporting Services
• Responsibilities of Parties in a Routed Export Transaction
• Shipments That Cannot Be Reported in AES
• U.S. Principal Party in Interest Overview
• Exemption Statements

Please Note: when using the information contained in the link below, AESDirect users should ignore the following sections: