Human Resources Division
Customer Service Plan
Customer Service Standards: Human Resources Operations
Provides position classification and position management; staffing, employment, and recruitment; and personnel and payroll processing service within established guidelines, practices, and procedures. Includes the following functional areas:
Personnel and Payroll Processing - th e process of entering personnel and payroll data into the National Finance Center System from source documents, and researching and resolving problems.
Position Classification - the process of working directly with managers and supervisors in outlining duties and responsibilities and determining the appropriate occupational series, grade, and pay level through interpretation of regulatory OPM Position Classification Standards.
Position Management - the process of working with managers and supervisors to ensure organizations, positions, and functions are structured efficiently and economically.
Staffing, Employment, and Recruitment - the process of hiring employees (through the use of the OPM Qualifications Handbook and agency policies and procedures) which begins with establishment of recruitment strategy and concludes when the person enters on REE rolls.
Standards
Maintains open and continuous communication with customers; listens to their needs; provides clear, complete, and correct information; provides updates as each situation warrants; notifies customers of problems promptly; and sets mutual realistic dates with customers for completion of assignments.
Advises supervisors and managers on position management considerations, e.g., the position in relation to other positions and the organizational structure.
Uses flexible approaches for classification and staffing activities – Thinks out of the box while ensuring merit principles and regulations are met. Identifies and explains the full range of options and alternatives to managers and supervisors on actions in progress.
References and applies human resource laws, regulations, policies and procedures, as well as internal agency tools and reports such as the Position Staffing Plan (PSP) and the Position Organizational Listing (POL).
Human Resources Operations |
Action Requested |
Typical Time Frame For Completion* |
Processes career ladder promotions |
Effective the next pay period after the SF-52 is received and qualification requirements have been met |
Processes request for position audit |
Within 60 business days |
Processes classification of new positions
- Standard positions (as listed on the HRD website)
- Nonstandard positions
|
Within 10 business days
Within 20 business days |
Processes redescription of duties |
Within 20 business days |
Processes scientific recruitment SY actions
- Vacancy announcements prepared
- Mails application(s) to subject matter expert, if applicable
|
Within 10 business days after receipt of NPS clearance
Within 15 business days after announcement closes
Within 20 business days of closing date of announcement |
Submits approval to recruit/select SY positions to ARS National Program Staff |
Within 5 business days |
Processes non-scientific recruitment actions
- Vacancy announcements prepared
|
Within 10 business days after position has been classified
Within 20 business days of closing date of announcement |
Processes student appointments and Letter of Authority (L/A) Appointments |
Effective the pay period authorized by appointing official |
Processes non-recruitment actions (e.g., change in tours of duty, name changes, awards, etc.) |
Effective the next pay period after receipt |
Processes separation/resignation actions |
Within 5 business days of receipt of the SF-52 |
Processes Entrance on Duty (EOD) paperwork |
Completed in the pay period in which the appointment is made |
Processes benefits-related paperwork |
Effective as directed by law or regulation |
Prepares Research Position Evaluation System Panel Reports |
Within 18 calendar days following adjournment of the panel meeting |
*Time frames may be altered as a result of changed staffing levels, client requirements, priorities established by management, and/or new policies and procedures.
Actions not submitted in a timely manner will cause delays in processing.
ARS LAO’s with delegated authority must submit SF-52’s and all EOD paperwork within 3 business days after the action effective date.
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